Reports for Key Contacts

 In Mobile, New Feature, Reporting and Analytics

ReportPeople who have been given the Key Contact role in 4me can see all requests from every person of their organization. They can find these requests when they go to ‘All Requests‘ in 4me Self Service.

Some service providers, especially the ones with external customers, have asked for the possibility to give their key contacts more insight into the support that their organizations receive. This is now possible thanks to a new set of reports that has been prepared specifically for key contacts.

To give key contacts access to one or more of the new reports, account administrators (or directory administrators in case of a directory account) can go to the ‘Self Service Settings’ section of the Settings console.

Report activation for key contacts in Settings console
When at least one report is checked, the ‘Reports’ option is added automatically to the menu in 4me Self Service. Here are a few screenshots to give you an idea of what the reports looks like:

Report - Registered and completed requests

Report - Open requests by impact

Report - Applied requests templates

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