Pie ChartA new section has become available in the Analytics section. It is simply called ‘Reports’. The Reports section is where, over time, more and more reports will be made available. Right now, you will already find a total of 11 reports in this section.

Reports section of the ITRP Analytics console
Select a report and it opens up to the right of the report names. The information that the reports display is based on the most current data.
ITRP report - Open Requests by Service
All of these reports offer drill-down capability. That means that when you click on a data segment (e.g. a bar in a bar chart), the records that make up this segment open in a new browser tab for a more detailed review.