Reservations make it possible for organizations to allow their people to reserve certain configuration items for a period of time. A configuration item can obtain a certain status, however, that no longer allows it to be reserved. That is the case for CIs with the status ‘Lost or Stolen’, ‘Archived’, ‘Removed’, or ‘To Be Removed’. As of now, configuration items that have the status ‘Undergoing Maintenance’, ‘Broken Down’ or ‘Being Repaired’ are also not available for reservation.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.