Retrieve Resolution Duration via APIs


Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor efficiency and identify improvement opportunities. To accommodate this further, it is now possible to retrieve the resolution duration using both the 4me GraphQL API (resolutionDuration field) and the 4me Export API (Resolution Duration column).

Resolution duration from graphql api

When resolution durations are returned, they are expressed in minutes:

Resolution duration from graphql api-result

The following record types can be queried via the 4me GraphQL API or exported via the Export API to retrieve their resolution duration:

  • Requests
  • Problems
  • Changes
  • Tasks
  • Projects
  • Project tasks
  • Risks