As the new year ushers in, this is a great time to look back at what will go down in the books as another incredibly strong year for 4me. The first indication of this already came in January, when it was clear that 4me would be recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools. Not much later, technology research and advisory firm ISG recognized 4me as a leader among ESM tools providers in Germany.
2021 was a year of controlled growth, and this manifested itself in various areas. We were able to welcome many new partners, several of them mainly focusing on the Nordic countries, which have shown great potential for growth. Regions such as Eastern Europe, Australia and Africa are also receiving better support. It will therefore come as no surprise that our customer base in those regions is growing strongly, although the same can be said for all regions in which we are active.
To be able to continue to support the growth of partners and customers, our internal organization was also expanded considerably over the past year. We welcomed many new colleagues in important positions for Marketing, Sales, Support, Product Management, Customer Success, Finance and Development, including several industry heavyweights.
Speaking of Development: no less than 50 new releases were migrated to production in the past year, with enhancements ranging from minor usability improvements to completely new functionalities such as Agile boards, the Service Insight dashboard, a plethora of financial support enhancements, and our own app store, to name a few. The App Store includes many new standard integrations with 4me. These allow our customers to get even more out of 4me, by integrating data from network discovery tools, virtual assistants, data security systems and other service management systems.
But if there is one area where we can no longer grow – perhaps the most important area of all – it is the continued high level of reliability and availability of the 4me service. Once again, we reached an unbeatable 100% availability over the past year, independently measured by Pingdom. No downtime, no major incidents, and no increase in response times of our production servers.
So, once more, we thank all our customers and partners for their trust, support, and ideas, which are all indispensable for maintaining our service at this incredibly high level. Together we will try to make the coming year even better. Happy New Year!