New person records in 4me can either be created by administrators or by service desk analysts. It was, until now, not possible for a person with the Service Desk Analyst role to update the Auto translation and Do not translate fields. To help prepare new users as good as possible for working with 4me, service desk analyst can now set these settings correctly for a new user when their new 4me account is created, or update it at any later moment.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.