The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the configuration items that someone can use.
To make this possible, the following two additional types have been added to the Search API:
These extra search options can be useful to a chatbot when it is having a conversation with someone. Knowing which service instances this person uses and the CIs that he/she has access to, adds important context that can make the chatbot more helpful.
The detailed documentation of the Search API is available in the 4me Developer Documentation.