Most of the email templates in 4me are available by default, but those that are necessary to send emails from requests, workflows, and other record types must first be created by an account administrator or account designer. It is even possible to create several of such email templates for one record type. This can be useful to send emails from specific templates to specific recipients, to include different email template fields in public emails than in internal emails, or even to cater to different email integrations. It is now possible to select a default email template per record type, so the right template is already selected for the most likely scenarios.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.