A while ago, the Waiting until field was added to the Request form. This field makes it possible to tell 4me when you would like to be reminded to continue working on a request. Now that same functionality is available for you in the Problem and Task forms.
To set a reminder, select the status ‘Waiting for…’, enter the date and time at which you would like to start again, and specify what you are waiting for in the Note field. As soon as that date and time has been reached, 4me will set the status back to ‘Assigned’ and you will receive an email notification.