Your SIAM Getting Started Kit

SIAMMore and more people are talking about SIAM (Service Integration and Management) and want to learn more about it. We have gathered what we think are the best resources available today to provide you with a SIAM starter kit.


The definition and explanation of what SIAM is and what it is used for, are well described on Wikipedia.


Now that the headline is clear, let’s get into a bit more detail. Cisco has made a nice introduction available on its website. This may also help you put SIAM into a historical perspective.

Comprehensive Guide

By now you are probably wondering how ITIL fits into all of this. Kevin Holland has written a comprehensive explanation of how SIAM and ITIL work together.

Implementation Advice

So how do you implement SIAM in your organization and what do you have to keep in mind? The website has a great article on this that you should definitely check out.

Full Package

If you want to become a SIAM expert, or simply want to get complete picture, we recommend that you download the free resources that Scopism has made available, for free, on its website.

SIAM Tooling

Finally, if you want to learn more about tooling to support your organization’s SIAM implementation, we have provided an overview of how 4me can help you realize SIAM success more quickly without having to deal with complex technical integrations to get all internal and external service providers to work together seamlessly.