More and more people are talking about SIAM (Service Integration and Management) and want to learn more about it. We have gathered what we think are the best resources available today to provide you with a SIAM starter kit.
The definition and explanation of what SIAM is and what it is used for, are well described on Wikipedia.
Now that the headline is clear, let’s get into a bit more detail. Cisco has made a nice introduction available on its website. This may also help you put SIAM into a historical perspective.
So how do you implement SIAM in your organization and what do you have to keep in mind? The website itsm.tools has a great article on this that you should definitely check out.
If you want to become a SIAM expert, or simply want to get complete picture, we recommend that you download the free resources that Scopism has made available, for free, on its website.
Finally, if you want to learn more about tooling to support your organization’s SIAM implementation, we have provided an overview of how 4me can help you realize SIAM success more quickly without having to deal with complex technical integrations to get all internal and external service providers to work together seamlessly.