Specify Default Effort Class in Request Templates

 In New Feature, Request Fulfilment, Time Tracking

Request TemplateA new feature has been added to help provider organizations that use 4me’s time tracking functionality for internal chargeback or invoicing their customers. If these organizations have activated effort classes, they will now see the optional Default effort class field in their request templates.

Request template in Edit mode with the Default effort class field

When a template with a default effort class is applied to a request and the specialist enters a value in the Time spent field, this default effort class will be selected in the request’s Effort class field, provided that the specialist belongs to an organization which timesheet settings includes this effort class.

Request with effort class selected

Request groupRisk