Supplier Field Removed When Not Relevant

User experience design

In several record types, the Supplier field is present for selecting the supplier organization that has been asked to assist with the request, problem, task or project.  Working with external supplier organizations is commonplace in IT organizations.  For other support domains, such as Human Resources or Facilities, external organizations are often not relevant, and therefore not defined.

In accounts where no external organizations are defined, the Supplier field has been removed from the following record types:

  • Requests
  • Problems
  • Tasks
  • Task Templates
  • Project Tasks
  • Project Task Templates
Remove supplier organization from forms

This enhancement is part of an ongoing effort to make 4me just as intuitive for non-IT support domains as it is for organizations that are guided by ITIL principles.