Support ID Accessible by Automation Rules


The support ID is a number or code that a service desk analyst can ask the person for when the person contacts the service desk for support.  Some organizations use the security badge numbers of their internal and external employees as support IDs.  Service desk analysts can enter support IDs in the Requester field of the Service Desk console to look up persons.  The Support ID field on the person record is now accessible using automation rules.

When looking up a person via an automation rule, the ID (as visible in the URL) is often used: find(person, id). If the ID is not known, but the support ID is, this can now also be used.

Support ID automation rule