Whenever a note is added to a record, notifications are sent to the people for whom that record is relevant, depending on their notification settings. This also happens whenever an automation rule or integration adds a note to the record. For many of these automated notes, however, it is not really necessary to send notifications. It is now possible to suppress the ‘Note Added’ notifications when adding a note via the API or via automation rules. For this, the new
suppress_note_added_notifications parameter can be used. For automation rules, it works as follows:
To suppress notifications for added notes using REST/GraphQL API, please refer to the API documentation.