It is now possible to create an automation rule that looks up the agile board of a team. This makes it possible, for example, to create an automation rule that places a request on a team’s agile board, even when it was assigned directly to a specific team member. Such an automation rule would overrule 4me’s default behavior that prevents assignments from getting added automatically to a team’s agile board when the Member field already has a value.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.