Trigger Automation Rule on Satisfaction Update

Automation

The trigger ‘On satisfaction update’ has become available for request and request template automation rules.  This new trigger is especially useful for service providers that want to notify people after a requester has indicated to be dissatisfied with the way a request has been handled.

They can use this new trigger to inform, for example, the owner of the service that is related to the service instance of the request.

Automation rule triggered on satisfaction update

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.