Two More Service Desk Performance Reports

Line and bar graphTwo new reports have been added to make it possible for support organizations to create their own dashboards for tracking the performance of their service desk team.  These new reports can be found in the ‘Reports’ section of the Analytics console.  They are called:

  • First Call Resolutions
  • Service Desk Only Resolutions

First Call Resolutions report

These reports can be added to a service desk dashboard that also includes some of the other standard reports that were already available, like: