Update Customer Representatives with Automation Rules


Since the previous release the customer representative(s) can see all requests and dashboards related to an SLA in 4me Self Service.  It is now also possible to update customer representatives in an SLA using automation rules.  Service providers can use this to automatically add (or remove) persons (such as account managers of a customer) as customer representatives to the SLAs related to that customer, for example.

Automation rule update sla customer representatives