Since the previous release the customer representative(s) can see all requests and dashboards related to an SLA in 4me Self Service. It is now also possible to update customer representatives in an SLA using automation rules. Service providers can use this to automatically add (or remove) persons (such as account managers of a customer) as customer representatives to the SLAs related to that customer, for example.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.