Updated By Filter for Knowledge Articles


To give knowledge managers and other users more insight into who performed the latest update to a knowledge article, the Updated by column is now available for the ‘Knowledge Articles’ views via the ‘Customize Columns’ option of the Ellipsis menu (the three vertical dots next to the filter icon).

Updated by column knowledge articles view

‘Updated by’ has also been added as a filter option for the Knowledge Articles views. Using this filter, a user will only see those knowledge articles of which the latest update had been done by the selected person.