Use Automation Rules to Find Request by Source ID


The find(request, …) and find_all(request, …) operations of automation rules now also look through the Source ID field of requests.  This means that these operations can now also be used to find a request that has a specific value in its Source ID field.  This can be useful, for example, when data needs to be retrieved from a request that was generated in 4me by an external system and only the unique identifier from the external system is known.

Automation rule with find_all request expression

The example above will return the request ID of the first request which Source ID field value matches the value in the custom field incident_number.