User Interface Updates: Service Desk Console (2)

User experience design

After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover.  The support domains, services, configuration items and other items that can be selected are now presented as cards.  On the left side, the header with ‘Requests of …’ is removed to create more space for those requests on smaller screens.

In the previews of the person records, it is now clearly indicated if that person is currently ‘Out of office‘.

Person preview out of-office

Similarly, the person previews now include an indication whether the current time for that person is outside work hours.

Person preview outside work-hours