A standard integration with Stefanini‘s Sophie is now available as an app. Sophie is a virtual agent with natural language capabilities for human-like user support. She provides 24/7 first-level support. Sophie can help end users navigate through voice interaction, open and consult tickets, look for relevant articles, or transfer them to human support agents. She is the latest addition to the rapidly growing 4me App Store.
As part of our endeavor to offer the best and most complete service management platform, we are very pleased to be able to add the Sophie integration to our App Store. Sophie is becoming increasingly popular, also among our customers, and it is only logical to include this sophisticated virtual agent in our offering of standard 4me integrations.
Cor Winkler Prins, CEO at 4me
Read the full press release here.