Visualization of Number of Grouped Requests

Request group

When multiple requests are grouped into one request group, that request group contains a section ‘Grouped Requests’, which is collapsed by default. Because the number of requests that are grouped together can be an indication of the severity of the incident, or the popularity of an RFC, the total number of grouped requests is now visualized. This simple improvement ensures that specialists no longer have to open this section to see how many requests there are in the group.

Number of grouped requests