Complete control of service cost and quality

Aside from tracking service quality, tracking service cost is crucial to determine business value of a service. Organizations typically use their finance system to break down their cost into the cost of labor and the acquired assets. But this cost information does not become meaningful to management until it is broken down by service. Only then can management see whether the cost of a service is roughly in line with the utility or value it provides. And this is where 4me comes in.

4me bridges the great divide between IT service and corporate finance with a user-friendly IT financial management capability that was built into its ITSM/ESM solution from the start. It took all those years to perfect this functionality which is now available to all 4me customers. On a per-service basis, 4me provides real-time cost information that allows business leaders to get a complete overview of all the services they make available, how much they cost and how satisfied the employees are with each service.

The 4me dashboard gives enterprise management an overview with crucial real-time information about all services. Is the SLA being met, how do users rate a particular service, what is the cost, and is there a compliance risk? All this information is available at a glance for management to determine the value of each service and take appropriate action where necessary.

To learn more about the importance of cost tracking and what 4me can do for you, read our white paper on ‘Service Cost Tracking’, the EMA eBook about ‘IT service cost tracking in ITSM: the missing link between IT service quality and business value’, and the EMA research findings on IT Service Cost Tracking Impact.