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Welcome
Andy Richardson, Event Host
A word of welcome and short introduction to today’s event.
Keynote: Building the Engine of Disruption
Cor Winkler Prins, CEO
A thought-provoking opening of this year’s Connect & Learn event by CEO – and co-founder of 4me – Cor Winkler Prins.
Security & Compliance Update
Laurens Pit, CTO
Thomas Fruhstuck, Chief Compliance Officer
The yearly update on our strategies and efforts to keep your (and our) data safe while conforming to the strict rules that legislation and our own policies impose on us.
Keynote: 4me’s Strategic Direction
Cor Winkler Prins, CEO
The road to service excellence: what to expect from 4me for the middle and long term.
Development Update: Showcasing last year’s most popular features
Martijn Adams, CCO
Andy Richardson, Service Management Architect
An exciting showcase of recently released new features that the development team has added to 4me, and major enhancements on usability and performance.
Development Update: Sneak preview
Mathijs Sterk, Chief Software Architect
The much anticipated overview of features to be added in the coming year, mostly based on feedback from the CAB meetings.
Connecting 4me: A Closer Look at Integrations
Fred Kouwenberg, Service Management Architect
Wouter Wyns, Service Management Architect
Discover how quickly and easily you can connect 4me with a myriad of tools and applications directly from our App Directory.
Innovation Champions Award Ceremony
Toni Hernandez, Marketing Director
Who are this year’s Innovation Champions? Well-deserved recognition for the customers that most contributed to innovation.
Training: Admin part 1
10:00 – 12.30
Andy Richardson, Service Management Architect
Wouter Wyns, Service Management Architect
In two mornings you will learn everything about setting up new 4me accounts and the day-to-day administration of your 4me environment.
The 4me service provides numerous configuration options to ensure that the service management needs of different types of organizations can be met, from startups to managed service providers and multinational enterprises. This training reviews most of the basic and more advanced features that are available to set 4me up in a way that optimally supports your organization.
Prerequisite: Basic 4me online Admin training
Partner Sales Training
10.00 – 12.30
David Griffiths, VP Marketing & Sales
An intensive training session to align sales strategy and messaging, led by two of 4me’s most experienced sales and service management experts.
Getting started with Project Management
10:00 – 11:00
Andy Richardson, Service Management Architect
Wouter Wyns, Service Management Architect
Learn how project managers can keep track of their projects and project resources in real-time, for their own people but also for people from external organizations.
Webinar: The Lansweeper – 4me Connection
10:00 – 11:00
Martijn Adams, CCO
Fred Kouwenberg, Service Management Architect
Maarten Saeys from Lansweeper
When IT Asset Management and IT Service Management go hand-in-hand: a webinar about the value of tightly integrated ITAM and ITSM. An integration jointly developed by Lansweeper and 4me.
Partner meeting
09:30 – 10:30
Martijn Adams, CCO
Cor Winkler Prins, CEO
David Griffiths, VP Marketing & Sales
4me Offers an overview of the progress that 4me has made during the past quarter and discusses any items related to the 4me partner channel. We will give you tips for improving customer support and implementations and we look ahead into the next quarter concerning the new functionality that is scheduled to be released.
Training: Admin Part 2
10.00 – 12.30
Andy Richardson, Service Management Architect
Wouter Wyns, Service Management Architect
In two mornings you will learn everything about setting up new 4me accounts and the day-to-day administration of your 4me environment.
The 4me service provides numerous configuration options to ensure that the service management needs of different types of organizations can be met, from startups to managed service providers and multinational enterprises. This training reviews most of the basic and more advanced features that are available to set 4me up in a way that optimally supports your organization.
Prerequisite: Basic 4me online Admin training
Training: Introduction to ‘Build Your Own App’
10.00 – 11.00
Mathijs Sterk, Chief Software Architect
Fried Hoeben, Senior Software Engineer
Integration is increasingly important in a world where organizations use many apps to deliver enterprise services. Making it easier to build such apps and deliver them to the entire 4me community is more important than ever. Join our integration experts on this introduction to the ‘4me build your own app’ functionality.
Note: For developers
Training: Getting Started with Agile in 4me
10.00 – 11.00 (CEST)
Robbert Brak, Principal Software Engineer
Fried Hoeben, Senior Software Engineer
Wouter Wyns, Service Management Architect
Last year’s #1 CAB request is this year’s new feature. Learn how to use the 4me Agile Boards to scrum and sprint to shorter development cycles.
Panel Discussion: Predictive Enterprise Service Management
10:00 – 11:30
Cor Winkler Prins, CEO
Martijn Adams, CCO
Jean-Marie van Cutsem, Enterprise Service Management Specialist at Works4Me
Tom Clark/Dave Kelsall, Vitality
Interactive session with Tom Clark and Dave Kelsall from Vitality. How can we make Enterprise Service Management more predictive? From reactive to proactive, from insight to foresight.
Training: Advanced Automation
10.00 – 13.00
Mathijs Sterk, Chief Software Architect
Robbert Brak, Principal Software Engineer
Are you experienced in writing Automation Rules in 4me? Are you ready for the next step? Then join our developers in an expert session on the possibilities of 4me’s Automation Rules.
Prerequisite: Basic 4me online Automation Rules Training
Continuous Service Management Improvement
10:00 – 11:00
Jean-Marie van Cutsem, Enterprise Service Management Specialist at Works4Me
Martijn Adams, CCO
Implementing 4me is an important first step for getting your services under control. But where do you go from there?