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Customer Success Stories

Find out from our customers all over the world how 4me® can help you transform your service management.

CUSTOMER SUCCESS STORY

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

“I strongly believe in the SIAM philosophy, as it ties in seamlessly with our slogan ‘Ahead of Change’. We see from the market that there is growing traction on the SIAM idea and for service providers it is already becoming a unique selling point. For some customers it is even a requirement to be able to work with them. I am convinced that we are now getting ahead of the competition.”

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Acun Medya
Acun Medya opts for one complete enterprise service management platform
“We now have complete visibility, which is a big plus for everyone. Customer experience has dramatically improved, and it provides us with complete control of service quality and cost.”
Addiko Bank
Addiko Bank Switches to 4me to Be More Efficient and Agile
“The implementation of 4me has been a great success; we now work together far more effectively with our users and providers and are able to add workflows and services at the speed of the demand, making us more agile.”
APA-IT
APA-IT choses 4me to work more seamlessly with its customers
“The extra features that 4me offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.”
Ategris
Uncertainty with the future of an existing tool led Ategris to seek alternatives
“What I really like about 4me is its simplicity. The possibility to do things ourselves with little external business consulting.”
AZL
AZL chose 4me to help it move to the cloud and for self-service ease of use
“4me has enabled us to work more efficiently due to its excellent support of IT management processes and the Self-Service Portal.”
Cabka
Cabka invests in more IT efficiency, teamwork and a self-service approach
“We highly recommend 4me for companies that want to focus on efficient IT processes, teamwork within the IT team and self-service for users.”
Credendo
Credendo chose 4me to achieve operational excellence and customer satisfaction
“Without this solution, we could not achieve operational excellence and customer satisfaction, together with a complete view and control of our daily operations.”
Culina Group
Culina Group, the logistics experts delivering service management excellence
“4me’s Service Catalog helped us consider many things about our internal structures and where skills exist, enabling us to completely reshape our support capabilities.”
Daikin
Daikin Europe selected 4me to replace HP OpenView ServiceDesk
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
Deloitte
Deloitte Belgium switches to 4me for IT support, answers to HR questions and help with lease cars
“It was the elegance, the superior user experience, that made 4me stand out. A lot of attention has been paid to the design of the application. The team that developed it clearly understands the needs of the people who use their tool.”
Egmont
Egmont wanted a responsive, cloud-based solution to replace a poorly performing on-premises one
“The project was delivered on time, on budget and best of all, 99% user satisfaction.”
ESAS
ESAS selected 4me to standardize service provision and to help grow their remote service desk offering.
“As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me.”
Glenfis
Glenfis chose 4me for its modern, cloud-based service management and SIAM capabilities
“We selected 4me because of its service-centric structure with SIAM baked into the tool. It is also unbeatable value for money!”
Hans Anders
Hans Anders required a flexible enterprise solution to manage services for hundreds of stores
“Which departments use 4me? Better ask who is not using it. First, we connected IT and Operations, but soon after, other departments were added: Marketing, Facilities, HR, Finance, Logistics. They now all have one entrance: the 4me portal.”
JMA
JMA choses 4me due to integration with other tools and rapid speed of development
“4me is a jump into the future! It is fast, simple and easy to use, with great integration and future expansion capability. We aim to be as customer-oriented as 4me.”
Kingdom of Belgium ICT Shared Services
Belgian Government ICT Shared Services switch to 4me for improved SLA tracking and increased collaboration
“Since our migration to 4me, we have a better view of the services we provide to our customers and we can also better track the services we receive from our external providers. We also improved the adoption of ITIL processes within our organization.”
Leyrer + Graf
Leyrer + Graf selected 4me to boost IT department productivity and collaboration across three different locations
“Now organizations can get mature ITIL processes in less than 50% of the time this takes with toolbox applications. 4me is disrupting the ITSM industry in a very positive way.”
MED-EL
MED-EL chose 4me to improve the speed and quality of its IT service
“4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me.”
MHTH
MHTH chose 4me to centralize IT services for 6 different power plants
“4me is by far the best service management tool I have ever used. It has a very strong user interface, excellent reporting functionality, and is quick to deploy. And, as it is a cloud service, I do not need special resources. We are able to do many things ourselves.”
Nationaal Restauratiefonds
Nationaal Restauratiefonds selected 4me for ITIL, ITSM, workflow automation and collaboration
“4me does not stop at the boundaries of our organization and that leads to meaningful conversations with suppliers and management.”
OptiNet
OptiNet implemented 4me in under 3 months to enable Service Integration and Management
“The team is much happier with the tool and it has been unanimously voted as the tool of choice by the technical teams.”
Ordina
How a Belgian MSP uses digital transformation to preserve its edge
“SIAM for service providers it is already becoming a unique selling point. For some customers it is even a requirement to be able to work with them. I am convinced that we are now getting ahead of the competition.”
Pick n Pay
Pick n Pay transforms IT services with 4me’s complete ESM platform
"What is great is that since we went live with 4me, we’ve been approached by other business teams and employees wanting to adopt the platform, making our life very easy.”
Province of Antwerp
The Province of Antwerp switched to 4me to increase service quality and efficiency
"It goes to show, sometimes you have to be bold and open to new ways to fulfill your ambitions. Selecting 4me felt a bit like stepping off the beaten track, but it really worked out well for us."
Raet
Raet replaced its aging ITSM solution with 4me as its new service management platform
“Every IT organization or department can benefit from the easy-to-use, reliable possibilities that 4me offers.”
Refresco Group Video Testimonial
Błażej Wyglądała, Change & Test Coordinator at Refresco Group talks about the benefits of 4me
"4me has helped us to improve collaboration between the IT team members and our customers."
Savaco
Savaco wanted a modern, multi-tenant service management application that was fit for the future
“The SIAM capabilities of 4me, resulting in the absolute multi-tenancy of the app, is something we really needed and that only 4me could offer us.”
SCALE IT
SCALE IT gains complete visibility and control of service cost and quality
“Everyone can see everything now. That’s the essence of 4me. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider. We are so impressed with the 4me platform that we have also included the 4me service portal in our service portfolio to serve our customers better.”
Sistemaš
Sistemaš gains both short and long-term benefits with 4me
“We are a growing company, and it’s important for us to have a system that can grow with us. Also, being a service provider, it is important that we can show our customers that we are on top of our game. Customer satisfaction is already growing.”
Sovereign Speed
A superfast ITSM implementation exceeding the customer’s high expectations
“Getting started with 4me was so simple and we have already seen that we will not run into a wall, regardless of how much we might grow or expand. 4me is ideal for any sized company, because it is impossible to outgrow 4me.”
SRVISIONDAYS 2022
SRVISIONDAYS 2022 – Utrecht, Netherlands
Tom Van der Aa from Circet Benelux and Richard Moeliker from Stern share their experience with 4me as as strategic service management platform with Frank Bakker of 4me. VIDEO IN DUTCH
SSP Group
4me serves up enterprise service management for SSP Group
“Out-of-the-box, 4me delivers the standard service management processes you would expect but its capability to integrate all of SSP Group’s internal and external service providers has radically improved supplier collaboration.”
SSP Group Customer Journey
INFOGRAPHIC: SSP's Journey with 4me
An Infographic charting SSP Group Plc global service management expansion with 4me and 4me Specialist Partner Revo UK.
SSP Video Testimonial
Sajjad Najafi, Head of IT Operations at SSP on the benefits of switching to 4me
"We have noticed a significant performance improvement since moving to 4me and have expanded the service to HR and Operations."
Stern
A lightning-fast 4me implementation replaced Stern’s outdated ITSM software
“If I would recommend 4me for other companies? Absolutely, and I already did. I sincerely hope for as many companies as possible to choose 4me.”
TWC
TWC selected 4me to provide seamless service to their customers via one integrated service provider
“We are very happy with 4me. It is cutting edge technology, helping us to realize our mission of improving organizations by means of IT.”
UHASSELT
Hasselt University Switched to 4me to Professionalize Its Service Management Organization
“Over 80 per cent of all IT service users are satisfied or more than satisfied with the quality, speed, knowledge, user-friendliness, and overall experience of the 4me solution.”
USI
Swiss University chose 4me to provide one complete platform to meet all its IT service needs
“The platform matches our needs perfectly. The interface is agile, dynamic and intuitive and the platform is fast and transparent, making it easy to quickly see the status of activities across the whole organization.”
va-Q-tec
va-Q-tec IT chose 4me to be the best service organization they could be
“The deployment of 4me was the first project completely devoid of unwanted surprises. No special announcements or preparations were made in advance of the project. It just ran, and without a hitch.”
Vandewiele
Loom manufacturer Vandewiele selects 4me to support its employees’ IT needs
“As we often work with external partners, such as Savaco, and we have several local IT teams at sites in different countries that operate like external partners, SIAM was an important incentive with 4me.”
Vitality
VIDEO: Vitality speeds up the transition from ITSM to ESM with 4me
"Being able to use the tool right across the enterprise now allows us to be much more agile and fleet of foot to deliver for our customers, it drives our proactive servicing model"
ZFV
4me’s provides ZFV with complete visibility and control over their services
“I would wholeheartedly recommend 4me to other companies looking for a new and modern service management solution. It is intuitive and comes with all the necessary functionalities.”