Customer Success Stories

4me is trusted by global leaders in SIAM and Service delivery.
Read our success stories to learn more.

4me success story - APA-IT

APA-IT

APA-IT replaces OMNITRACKER with 4me to work more seamlessly together with its customers
“The extra features that 4me offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.”

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Ategris

Uncertainty around the future of the Ivanti Service Desk application led Ategris to look at alternatives
“What I really like about 4me is its simplicity. The possibility to do things ourselves with little external business consulting. The single web interface and the configuration built around services made us choose 4me.”

4me success story – Credendo

Credendo

Insurance group Credendo chose 4me to help it achieve operational excellence and to increase customer satisfaction.
“Without this solution, we could not achieve operational excellence and customer satisfaction, together with a complete view and control of our daily operations. This value is priceless.”

4me success story -Daikin

Daikin

Daikin Europe selected 4me to replace HP OpenView ServiceDesk
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”

4me success story - Deloitte

Deloitte

Deloitte Belgium switches to 4me to give its employees the fastest and most user-friendly access to support for their IT services, answers to their HR questions, help with their lease cars, etc.
“It was the elegance, the superior user experience, that made 4me stand out. A lot of attention has been paid to the design of the application. The team that developed it clearly understands the needs of the people who use their tool.”

4me success story – Egmont

Egmont

Egmont wanted a responsive and speedy cloud-based service management solution to replace a poorly performing on-premises one.
“The project was delivered on time, on budget and best of all, 99% user satisfaction.”

4me success story -ESAS

ESAS

ESAS selected 4me to standardize service provision and to help grow their remote service desk offering to customers, increase quality and improve efficiency across the business.
“It’s all about standardization and processes. As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me. On top of that, the tool also fully supports our mission for maximum customer experience with user friendly interfaces.”

4me success story - ICT

ICT Shared Services

Belgian Government ICT Shared Services switched from CA Service Desk Manager
to 4me for improved SLA tracking and increased collaboration.

“Since our migration to 4me, we have a better view of the services we provide to our customers and we can also better track the services we receive from our external providers. We also improved the adoption of ITIL processes within our organization.”

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JMA

JMA choses 4me due to integration with other tools and rapid speed of development.
“4me is a jump into the future! It is fast, simple and easy to use, with great integration and future expansion capability. We aim to be as customer-oriented as 4me.”

4me success story -Leyrer + Graf

Leyrer + Graf

Leyrer + Graf selected 4me to boost IT department productivity and collaboration across three different locations
“Now organizations can get mature ITIL processes in less than 50% of the time this takes with toolbox applications. 4me is disrupting the ITSM industry in a very positive way.”

Optinet success story

OptiNet

OptiNet replaced its Remedy implementation with 4me in under 3 months to enable Service Integration and Management
“The team is much happier with the tool and it has been unanimously voted as the tool of choice by the technical teams.”

4me success story - Raet

Raet

Raet wanted to replace its aging ITSM solution and chose 4me as its new service
management platform to improve customer satisfaction.

“Every IT organization or department can benefit from the easy-to-use, reliable possibilities that 4me offers.”

4me – Savaco success story

Savaco

Savaco wanted a modern, multi-tenant service management application that was fit for the future.
“The SIAM capabilities of 4me, resulting in the absolute multi-tenancy of the app, is something we really needed and that only 4me could offer us.”

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SSP Group

4me Serves Up Enterprise Service Management for SSP Group.
“Out-of-the-box, 4me delivers the standard service management processes you would expect but its capability to integrate all of SSP Group’s internal and external service providers has radically improved supplier collaboration.”

4me success story -TWC

TWC

TWC selected 4me to provide seamless service to their customers via one integrated service provider.
“We are very happy with 4me. It is cutting edge technology, helping us to realize our mission of improving organizations by means of IT.”

4me bsuccess story – Vandewiele

Vandewiele

Loom manufacturer Vandewiele selects 4me Enterprise Service Management to support its employees’ IT needs.
“As we often work with external partners, such as Savaco, and we have several local IT teams at sites in different countries that operate like external partners, SIAM was an important incentive with 4me.”