CUSTOMER SUCCESS STORY
MED-EL chose 4me to improve the speed and quality of its IT service
“4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me. Setup was so simple that we are now moving all internal departments to 4me ESM.”
Uncertainty around the future of the Ivanti Service Desk application led Ategris to look at alternatives
“What I really like about 4me is its simplicity. The possibility to do things ourselves with little external business consulting. The single web interface and the configuration built around services made us choose 4me.”
Insurance group Credendo chose 4me to help it achieve operational excellence and to increase customer satisfaction.
“Without this solution, we could not achieve operational excellence and customer satisfaction, together with a complete view and control of our daily operations. This value is priceless.”
Daikin Europe selected 4me to replace HP OpenView ServiceDesk
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
Deloitte Belgium switches to 4me to give its employees the fastest and most user-friendly access to support for their IT services, answers to their HR questions, help with their lease cars, etc.
“It was the elegance, the superior user experience, that made 4me stand out. A lot of attention has been paid to the design of the application. The team that developed it clearly understands the needs of the people who use their tool.”
ESAS selected 4me to standardize service provision and to help grow their remote service desk offering to customers, increase quality and improve efficiency across the business.
“It’s all about standardization and processes. As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me. On top of that, the tool also fully supports our mission for maximum customer experience with user friendly interfaces.”
ICT Shared Services
Belgian Government ICT Shared Services switched from CA Service Desk Manager
to 4me for improved SLA tracking and increased collaboration.
“Since our migration to 4me, we have a better view of the services we provide to our customers and we can also better track the services we receive from our external providers. We also improved the adoption of ITIL processes within our organization.”
Leyrer + Graf
Leyrer + Graf selected 4me to boost IT department productivity and collaboration across three different locations
“Now organizations can get mature ITIL processes in less than 50% of the time this takes with toolbox applications. 4me is disrupting the ITSM industry in a very positive way.”
Loom manufacturer Vandewiele selects 4me Enterprise Service Management to support its employees’ IT needs.
“As we often work with external partners, such as Savaco, and we have several local IT teams at sites in different countries that operate like external partners, SIAM was an important incentive with 4me.”