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Customer Success Stories

Find out from our customers all over the world how 4me® can help you transform your service management.

CUSTOMER SUCCESS STORY

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

“I strongly believe in the SIAM philosophy, as it ties in seamlessly with our slogan ‘Ahead of Change’. We see from the market that there is growing traction on the SIAM idea and for service providers it is already becoming a unique selling point. For some customers it is even a requirement to be able to work with them. I am convinced that we are now getting ahead of the competition.”

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Acun Medya opts for one complete enterprise service management platform
“We now have complete visibility, which is a big plus for everyone. Customer experience has dramatically improved, and it provides us with complete control of service quality and cost.”
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Addiko Bank Switches to 4me to Be More Efficient and Agile
“The implementation of 4me has been a great success; we now work together far more effectively with our users and providers and are able to add workflows and services at the speed of the demand, making us more agile.”
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Christian Posny, PMO & Professional Service at amexus talks about the benefits of 4me.
"4me is cloud based, very reliable, very stable, and has all the functionality we need to provide good service."
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APA-IT choses 4me to work more seamlessly with its customers
“The extra features that 4me offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.”
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Uncertainty with the future of an existing tool led Ategris to seek alternatives
“What I really like about 4me is its simplicity. The possibility to do things ourselves with little external business consulting.”
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A new fit-for-purpose service management solution puts Attero in the driver’s seat
“4me was fit for purpose for Attero. We liked the service-centricity and real-time insight into service performance, the integration possibilities, and the user-friendly look & feel of 4me. We felt confident it would work for us and give us back control.”
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AZL chose 4me to help it move to the cloud and for self-service ease of use
“4me has enabled us to work more efficiently due to its excellent support of IT management processes and the Self-Service Portal.”
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Cabka invests in more IT efficiency, teamwork and a self-service approach
“We highly recommend 4me for companies that want to focus on efficient IT processes, teamwork within the IT team and self-service for users.”
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Claraspital Basel Future-Proofs Its IT Service Management With 4me
“We would certainly recommend 4me to other firms looking for a new future-proof service management solution. It is a stable, solid system that is flexible in configuration, offers efficient process support, and can be expanded step-by-step.”
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Credendo chose 4me to achieve operational excellence and customer satisfaction
“Without this solution, we could not achieve operational excellence and customer satisfaction, together with a complete view and control of our daily operations.”
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Daikin Europe selected 4me to replace HP OpenView ServiceDesk
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
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DEICHMANN Switches to One IT Service Management Platform for the Whole Group
“Nearly every week, we get questions from other departments and teams asking to use the 4me system. Once the master data is all in place, it is very simple to integrate more departments and teams.”
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Easi Selects 4me to Optimize the Customer Service Experience
“4me stood out head and shoulders above the rest, no doubt. It was perfect, exactly what we were looking for.”
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ESAS selected 4me to standardize service provision and to help grow their remote service desk offering.
“As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me.”
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Fiskars Group Switched to 4me to Transform Its Service Management Processes
“The launch of 4me was a huge success for Fiskars Group; it brought our service teams together, it made it easier for us all to work together and communicate, and it has improved our service management process, absolutely.”
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Hugo Freitas, Head of Continuous Improvement at GKN Automotive talks about the benefits of 4me.
"We can configure most features ourselves and delivery quickly. The fact that 4me continuously improves is very helpful for us."
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Glenfis chose 4me for its modern, cloud-based service management and SIAM capabilities
“We selected 4me because of its service-centric structure with SIAM baked into the tool. It is also unbeatable value for money!”
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Hans Anders required a flexible enterprise solution to manage services for hundreds of stores
“Which departments use 4me? Better ask who is not using it. First, we connected IT and Operations, but soon after, other departments were added: Marketing, Facilities, HR, Finance, Logistics. They now all have one entrance: the 4me portal.”
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JMA choses 4me due to integration with other tools and rapid speed of development
“4me is a jump into the future! It is fast, simple and easy to use, with great integration and future expansion capability. We aim to be as customer-oriented as 4me.”
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Belgian Government ICT Shared Services switch to 4me for improved SLA tracking and increased collaboration
“Since our migration to 4me, we have a better view of the services we provide to our customers and we can also better track the services we receive from our external providers. We also improved the adoption of ITIL processes within our organization.”
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KKH Delitzsch Selects 4me to Transform Its Service Delivery
“The world keeps turning, and we have to keep up. The only constant is change. 4me is future-proof and flexible, and I believe it will help us keep up with the constant change.”
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Leyrer + Graf selected 4me to boost IT department productivity and collaboration across three different locations
“Now organizations can get mature ITIL processes in less than 50% of the time this takes with toolbox applications. 4me is disrupting the ITSM industry in a very positive way.”
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Linum Group creates efficiency gains and higher employee satisfaction with 4me
“Thanks to 4me, things get started faster and are resolved faster.”
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MED-EL chose 4me to improve the speed and quality of its IT service
“4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me.”
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MHTH chose 4me to centralize IT services for 6 different power plants
“4me is by far the best service management tool I have ever used. It has a very strong user interface, excellent reporting functionality, and is quick to deploy. And, as it is a cloud service, I do not need special resources. We are able to do many things ourselves.”
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Lotte Bronswijk-Egbertzen, Manager Delivery at myBrand talks about the benefits of 4me.
"4me dashboards and reporting enable our customers to have real-time insight into the services we provide for them."
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NAFTA Unifies IT Services on One Future-Proof Platform
“With 4me, we have implemented a solution that is ready for future acquisitions, is highly valued by the users, and enables a high level of automation. We have great expectations for future development of service workflows and automation.”
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Nationaal Restauratiefonds selected 4me for ITIL, ITSM, workflow automation and collaboration
“4me does not stop at the boundaries of our organization and that leads to meaningful conversations with suppliers and management.”
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Barry Van Baalen, Application Management Specialist at nexeye talks about the benefits of 4me.
"4me brings us a lot of efficiency, especially the workflow and dashboarding."
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OptiNet implemented 4me in under 3 months to enable Service Integration and Management
“The team is much happier with the tool and it has been unanimously voted as the tool of choice by the technical teams.”
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How a Belgian MSP uses digital transformation to preserve its edge
“SIAM for service providers it is already becoming a unique selling point. For some customers it is even a requirement to be able to work with them. I am convinced that we are now getting ahead of the competition.”
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perinova Chose 4me to Optimize Service Performance
“Working with 4me is a great experience. We like working together, also with the other 4me partners. They are all smart; it is nice to be part of an innovative service management network and create great things together to improve our customers’ service experience.”
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Pick n Pay transforms IT services with 4me’s complete ESM platform
"What is great is that since we went live with 4me, we’ve been approached by other business teams and employees wanting to adopt the platform, making our life very easy.”
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The Province of Antwerp switched to 4me to increase service quality and efficiency
"It goes to show, sometimes you have to be bold and open to new ways to fulfill your ambitions. Selecting 4me felt a bit like stepping off the beaten track, but it really worked out well for us."
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The Province of East Flanders Chose 4me to Provide One Single Service Platform for All
“We are impressed by the scalability of 4me; we are using the platform more and more throughout the organization resulting in true enterprise service management instead of just IT.”
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Daphne Werrebrouck, Project Leader at Provincie Oost-Vlaanderen talks about the benefits of 4me.
"We are very happy with the Change Management and Project Management features of 4me".
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Raet replaced its aging ITSM solution with 4me as its new service management platform
“Every IT organization or department can benefit from the easy-to-use, reliable possibilities that 4me offers.”
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Miroslav Odstrčilík, EMEA Support Team Lead at Rapid Addition talks about the benefits of 4me.
"A very nice self service UI which helps our customers to get around and raise a ticket."
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Błażej Wyglądała, Change & Test Coordinator at Refresco Group talks about the benefits of 4me
"4me has helped us to improve collaboration between the IT team members and our customers."
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Rossmann Selects 4me to Transform Its Service Delivery
“The project was a big success. It was completed on time and within budget, and all objectives were achieved. But the true measure of success is the value that 4me has brought to the IT specialists and end users.“
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Adam Modrzejewski, Head of IT Operations at Rossmann talks about the benefits of 4me
"We chose 4me to help us with digital tranformation and to speed up service accross the retail business while also monitoring and reducing costs."
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Savaco wanted a modern, multi-tenant service management application that was fit for the future
“The SIAM capabilities of 4me, resulting in the absolute multi-tenancy of the app, is something we really needed and that only 4me could offer us.”
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SCALE IT gains complete visibility and control of service cost and quality
“Everyone can see everything now. That’s the essence of 4me. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider. We are so impressed with the 4me platform that we have also included the 4me service portal in our service portfolio to serve our customers better.”
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Robby Friedrichs, Senior Consultant at ServicePlan Group talks about the benefits of 4me.
"The biggest benefit we see with 4me is the focus on the service itself and it is a big differentiator in the market."
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Service-Centric 4me Perfectly Matches Serviceplan’s Service Philosophy
“I would certainly recommend 4me to other enterprises looking for a flexible and future-proof service management solution that makes their life easier; in fact, I have already done so!”
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Sistemaš gains both short and long-term benefits with 4me
“We are a growing company, and it’s important for us to have a system that can grow with us. Also, being a service provider, it is important that we can show our customers that we are on top of our game. Customer satisfaction is already growing.”
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Charles Janssen, IT Manager EUM at Sligro Food Group talks about the benefits of 4me.
"4me is out of the box, one of the best tools I have come accross in my thirty-year IT career."
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A superfast ITSM implementation exceeding the customer’s high expectations
“Getting started with 4me was so simple and we have already seen that we will not run into a wall, regardless of how much we might grow or expand. 4me is ideal for any sized company, because it is impossible to outgrow 4me.”
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4me serves up enterprise service management for SSP Group
“Out-of-the-box, 4me delivers the standard service management processes you would expect but its capability to integrate all of SSP Group’s internal and external service providers has radically improved supplier collaboration.”
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INFOGRAPHIC: SSP's Journey with 4me
An Infographic charting SSP Group Plc global service management expansion with 4me and 4me Specialist Partner Revo UK.
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Sajjad Najafi, Head of IT Operations at SSP on the benefits of switching to 4me
"We have noticed a significant performance improvement since moving to 4me and have expanded the service to HR and Operations."
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TAL Group Switched to 4me to Drive Process Harmonization Across Europe
“The improved overview and more efficient processes save us a lot of time and money; it is clear how our services perform, where tickets are, and what people need to do, resulting in improved productivity and better service experiences.”
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TTTech Auto Switched to 4me to Harmonize Its Tool Landscape
"4me was chosen because of the ease of use, real-time results, flexibility, ease of integration, and the fact that it is a true future-proof enterprise service management solution that is easy to scale.”
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Tonje Fløystad, IT Operations Manager at TV2 talks about the benefits of using 4me
"4me is really easy to setup and customize giving us a greater knowledge sharing ability in the form that we want."
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TWC selected 4me to provide seamless service to their customers via one integrated service provider
“We are very happy with 4me. It is cutting edge technology, helping us to realize our mission of improving organizations by means of IT.”
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Hasselt University Switched to 4me to Professionalize Its Service Management Organization
“Over 80 per cent of all IT service users are satisfied or more than satisfied with the quality, speed, knowledge, user-friendliness, and overall experience of the 4me solution.”
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Filip Reyns, Head of IT Infrastructure at Universiteit Hasselt talks about the benefits of 4me.
"We selected 4me to professionalize our IT Service Management. Highlights include the integrations, the professional workflows and the dashboards."
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Swiss University chose 4me to provide one complete platform to meet all its IT service needs
“The platform matches our needs perfectly. The interface is agile, dynamic and intuitive and the platform is fast and transparent, making it easy to quickly see the status of activities across the whole organization.”
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va-Q-tec IT chose 4me to be the best service organization they could be
“The deployment of 4me was the first project completely devoid of unwanted surprises. No special announcements or preparations were made in advance of the project. It just ran, and without a hitch.”
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Loom manufacturer Vandewiele selects 4me to support its employees’ IT needs
“As we often work with external partners, such as Savaco, and we have several local IT teams at sites in different countries that operate like external partners, SIAM was an important incentive with 4me.”
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Vitality Switched to 4me to Increase Service Agility and Optimize Customer Experience
“It’s amazing what we’ve achieved in a relatively short period of time. 4me’s ability to scale has impressed us massively. It’s a big difference compared to before."
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VIDEO: Vitality speeds up the transition from ITSM to ESM with 4me
"Being able to use the tool right across the enterprise now allows us to be much more agile and fleet of foot to deliver for our customers, it drives our proactive servicing model"
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WESTPOLE Selects 4me To Take Their Service Management to the Next Level
“Thanks to the transparency and reporting in 4me, we now have much more insight and control; it is easier to understand what is going on and adjust where necessary.”
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WWZ Switched to 4me to Increase Service Quality and Efficiency
“The 4me platform meets all our needs, improving service quality and efficiency and leaving us very flexible to adapt to changing service needs as and when we need to.”
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Zentis Reaps the Fruit of a Successful Switch to 4me’s Enterprise Service Management Platform
“Everything is so easy to see in 4me; you don’t usually have this much transparency. I really like the real-time reporting and dashboards; the out-of-the-box reports are already so detailed that there’s no need to create new ones. "
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4me’s provides ZFV with complete visibility and control over their services
“I would wholeheartedly recommend 4me to other companies looking for a new and modern service management solution. It is intuitive and comes with all the necessary functionalities.”