SUCCESS STORY
Addiko Bank
Addiko Bank Switches to 4me to Be More Efficient and Agile

HEADLINE SUCCESS

REAL-TIME REPORTING

INCREASED SERVICE AGILITY

IMPROVED USER EXPERIENCE
4me’s next-generation service management solution provides visibility and service agility
In need of a next-generation enterprise service management solution
Industry
- Banking
Location
- Austria & Croatia
Challenges
- Addiko Bank was looking for a modern enterprise service management solution that would help them become more efficient and agile across the organization.
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Solution
- ESM, SIAM, Mobile

“The implementation of 4me has been a great success; we now work together far more effectively with our users and providers and are able to add workflows and services at the speed of the demand, making us more agile.”
Branka Jukić
Senior ITSM and IT Controlling Specialist
Implementation
Training
Scope
- Request Fulfillment
- Incident Management
- Problem Management
- Knowledge Management
- Service Configuration & Asset Management
- Service Level Management
- Workflow/Change Management
Release management and project management are not used much yet, but there are plans to do so in the future.
Integrations
- Single Sign-On, Active Directory
- HR applications for onboarding
- Client provisioning
- Monitoring tool (SolarWinds)
- Lansweeper – planned
- Remedy (the tool of one of the external providers) – planned
- GLPI (the tool of one of the external providers) – planned
Go Live
Results
Addiko is very pleased with the results. Branca says:
“We are now far more efficient and able to solve requests much faster. We spend less time on a ticket and we can solve more. Also, it is much easier to quickly implement new automated workflows and services, whatever we require, making us very agile, and the reporting is absolutely great. It is all an enormous improvement compared to the previous tool.”
“4me provides us with all the insights we need to understand how much time we spend on certain services and to adjust where necessary. Visibility is really one of the competitive advantages of 4me. It provides us with a lot of useful information.”
“Our choice for 4me was easily made, having been inspired by what we had seen in Croatia. They started earlier and we really liked what they had selected. 4me fitted our needs perfectly so we decided to go for it as well. The possibility offered by 4me to share services through an account trust was a big plus.”
Daniela Stere
IT Business Analyst & IT Application Manager
at Addiko Bank in Vienna
