SUCCESS STORY
Easi
Easi Selects 4me to Optimize the Customer Service Experience

HEADLINE SUCCESS

IMPROVED CUSTOMER EXPERIENCE

EASY CUSTOMER INTEGRATIONS

INCREASED BUSINESS AGILITY
Flexibility and easy workflow automation help improve service efficiency
In need of a flexible and future-proof enterprise service management platform
Easi has been growing rapidly and was in need of a flexible cloud-based service management application that would enable quick and easy integration with its 800+ customers. A tool with core ITSM features built-in as standard but flexible enough to be tailored to the needs of both Easi and its customers.
Johan says: “4me really has the best of both worlds. It is a very nice combination of a standardized solution, while you do have that flexibility you need at the procedure level. Too much flexibility is not good because then you have to come up with too much yourself, which takes too much time and is time-consuming. And fully standardized solutions, on the other hand, are also not good because then you can’t properly set up a procedure such as onboarding.”
“Price was important too. 4me’s flexible consumption-based licensing was a big plus. We can easily remove or add licenses where necessary. And we certainly appreciate the weekly releases of new features and product upgrades at no extra charge.”
Industry
- Managed IT Services
Location
- Belgium
Challenges
- Easi needed a flexible cloud-based service management application that would enable quick and easy integration with its customers: a standardized tool that was flexible enough to be tailored to the needs of both Easi and its customers.
Solution
- ITSM/ESM

“4me stood out head and shoulders above the rest, no doubt. It was perfect, exactly what we were looking for. What really attracted us is how close it is to the ITIL principles, the customer environment, the configuration items, and problem management and change enablement. Everything is built in.”
Johan Jakus
Business Unit Manager & Partner at Easi
Implementation
Training
Scope
- Request Fulfillment
- Incident Management
- Configuration & Asset Management
- Service Level Management
Integrations
SSO, Active Directory, and integrations with customers. Integration with customers is very easy when they also use 4me themselves. Easi has recently started to integrate customers who use a different ticketing or service management tool themselves as well.
Results
Johan concludes: “Thanks to the combination of 4me’s perfect service-centric tool and the expertise of trusted local 4me partner 2Grips, the implementation quickly became a great success. We are more than happy. We feel we are in the right place, with the right tool and the right partner.”
“4me really has the best of both worlds. It is a very nice combination of a standardized solution, while you do have that flexibility you need at the procedure level. Too much flexibility is not good because then you have to come up with too much yourself, which takes too much time and is time-consuming. And fully standardized solutions, on the other hand, are also not good because then you can’t properly set up a procedure such as onboarding.”
Johan Jakus
Business Unit Manager & Partner at Easi
