NAFTA Unifies IT Services on One Future-Proof Platform
INCREASED SPEED & PRODUCTIVITY
SEAMLESS CROSS-ENTERPRISE COLLABORATION
MUCH IMPROVED USER EXPERIENCE
One easy-to-use service management solution for the whole group paves the way for the future
NAFTA a.s. is an international company with extensive experience in natural gas storage and underground facility development in Slovakia. It is also Slovakia’s leader in the exploration and production of hydrocarbons. In Europe, the company actively operates gas storage facilities, explores and produces hydrocarbons, and participates in renewable energy storage projects. NAFTA provides development, engineering, and advisory services for facilities with an overall storage capacity of approximately 64 TWh. In addition to Slovakia, the company is present in the Czech Republic, Germany, Great Britain, Austria, and Ukraine.
Transforming local IT into a shared service provider to serve different locations and countries
NAFTA recently expanded into Germany, which brought with it the requirement to transform the local Slovak IT team into a shared service provider for subsidiary organizations. Building a completely new IT support group for Germany was impractical, inefficient, and too expensive. Also, it would not support future business plans for further expansion.
Ivan: “4me was chosen as it best met our requirements and had the best value-for-money ratio. It has all the functionality we need out of the box, and its service-centric architecture prepares us for future acquisitions, is user-friendly, and allows a high level of workflow automation.”
Ivan: “With 4me, we can support everyone, wherever they are based, from the same environment with the same tool.”
- Slovakia and Germany
- NAFTA was looking for a future-proof service management solution to serve different locations and countries from one shared service center using one tool and platform.
- ITSM, ESM
“With 4me, we have implemented a solution that is ready for future acquisitions, is highly valued by the users, and enables a high level of automation. We have great expectations for future development of service workflows and automation.”
Head of IT at NAFTA
The implementation was done in 2 phases and in collaboration with trusted 4me partner OMNICOM. Germany (NAFTA Speicher) started using 4me in May 2022, and NAFTA Slovakia followed in February 2023.
Ivan: “It took just 4 weeks to implement 4me in Germany, which was much quicker than expected. The fact that 4me is a cloud-based solution and ready-to-go certainly helped. Usually, I would expect an implementation like this to take around 9 months with all the necessary steps.”
- Request Fulfillment
- Incident Management
- Problem Management
- Configuration and Asset Management
- Service Level Management
- Change Management
- Knowledge Management
Before exploring other functions of 4me, the IT team wants everyone to get used to the new way of working.
SSO, Active Directory, Lansweeper
Results: One future-proof platform improves customer experience and productivity
Ivan: “The greatest improvement is that we now have one unified environment and Self Service portal for all users across all locations and countries, with Auto Translation to support colleagues in different countries without local language knowledge. This was really important to us.”
Before, employees in Germany received some form of global support, which often took weeks rather than days. And they were not able to communicate in their own language; it had to be English, which was a barrier. The change to 4me was much appreciated by the people in Germany and has reduced the IT team’s visits to the location. Now they only visit Germany once a month whereas before, this was once a week.
Ivan: “The user satisfaction is excellent. We come from an old tool with rigid possibilities for accessing services. Since implementing 4me, we’ve seen a much-improved acceptance and adherence to standard processes and increased speed of approval of service requests.”
Fit for the future
“The user satisfaction is excellent. We come from an old tool with rigid possibilities for accessing services. Since implementing 4me, we’ve seen a much-improved acceptance and adherence to standard processes and increased speed of approval of service requests.”
Head of IT at NAFTA