Challenges
Savaco historically had a self-developed ITSM tool comprising service management, ERP and invoicing functions. The organization decided it needed a modern service management application with a future-oriented vision and architecture. It was looking for an application that was truly multi-tenant, so there would be no risk that the confidential information belonging to one customer would become available to another. Savaco wanted each customer to use the same tool set-up and have their own service management platform. It wanted easy and quick integration with customers, but the freedom to tailor the tool for both the organization and its customers.
Savaco looked at TOPdesk, ServiceNow and OMNITRACKER, before selecting 4me.
Louis Sabbe, Business Development Manager for Cloud Apps at Savaco, says: “The SIAM capabilities of 4me, resulting in superb collaboration possibilities, is something we really needed and that only 4me could offer us.”