SUCCESS STORY
TTTech Auto
TTTech Auto Switched to 4me to Harmonize Its Tool Landscape

HEADLINE SUCCESS

5-STAR CUSTOMER SATISFACTION RATING

TICKETS RESOLVED MUCH QUICKER

HARMONIZATION OF GROUP PROCESSES
One flexible and easy-to-use service management platform across the organization improves business agility and efficiency
One easy-to-use solution for the whole group that enables easy integration with other systems
Prior to 2018, there was a close collaboration model in place with companies in Serbia, Türkiye, and Spain, which subsequently all merged into one TTTech Group. As these companies in Spain, Türkiye and Serbia were previously independent, they brought their own IT infrastructure, tool and process landscape.
Industry
- Automotive
Location
- Headquarters are based in Vienna, Austria, and they are also present in several other locations in Europe, the USA, and Asia.
Challenges
- TTTech needed a modern, easy-to-use enterprise service management solution for the whole group that would enable easy integration with other systems and provide them with real-time results.
Solution
- ITSM, ESM

“4me was chosen because of the ease of use, real-time results, flexibility, ease of integration, and the fact that it is a true future-proof enterprise service management solution that is easy to scale.”
Ferdinand Schluderman
Group Transformation Manager, TTTech Auto
Implementation
Training
Scope
- Request Fulfillment
- Incident Management
- Configuration and Asset Management
- Service Level Management
- Change Management
Integrations
- Active Directory
- Iberia office management
- Azure CI synchronization
- Staff Start automation, including the integration of several systems involved.
- Embedment of several operational reports.
- Delivery Workflows, integrating order & purchase systems.
- Access Card approval workflow, integrating access card & security systems.
Results
“4me turned out to be a good choice, it was an absolute success; we harmonized the process landscape across the group, improving business efficiency and agility, and it was easy to configure to all the different local needs.”
Ferdinand Schluderman
Group Transformation Manager, TTTech Auto
