SUCCESS STORY
WWZ
WWZ Switched to 4me to Increase Service Quality and Efficiency

HEADLINE SUCCESS

INCREASED USER SATISFACTION

IMPROVED SERVICE EFFICIENCY

FAST AND EASY IMPLEMENTATION
One complete and user-friendly service management platform transforms service delivery
A future-proof service management solution to improve efficiency
Industry
- Energy & Utilities
Location
- Switzerland
Challenges
- WWZ was looking for a future-proof and easy-to-use service management solution to help improve service quality and efficiency across the company. The solution had to be quick to deploy and cover all the necessary ITIL® Best Practices.
Solution
- ITSM, ESM

“All in all, the switch to 4me was very successful. The local partner was brilliant throughout, and the 4me platform meets all our needs, improving service quality and efficiency and leaving us very flexible to adapt to changing service needs as and when we need to.”
Stefan Willi, CTO IT at WWZ
Implementation
Training
ITConcepts conducted an admin training for four employees of WWZ. All relevant functions and procedures were trained using a real service and implemented directly.
Scope
- Request Fulfillment
- Incident Management
- Configuration and Asset Management
- Service Level Management
- Change Management
Integrations
SSO, Active Directory, Event Management, SCCM, etc.
Results
“All in all, the switch to 4me was very successful. The local partner was brilliant throughout, and the 4me platform meets all our needs, improving service quality and efficiency and leaving us very flexible to adapt to changing service needs as and when we need to.”
Stefan Willi
CTO IT at WWZ
