SUCCESS STORY
Zentis
Zentis Reaps the Fruit of a Successful Switch to 4me’s Enterprise Service Management Platform

HEADLINE SUCCESS

DRAMATICALLY IMPROVED PERFORMANCE

EASY INTEGRATION WITH EXTERNAL VENDORS

END-TO-END VISIBILITY & REPORTING
One transparent and easy-to-use platform reduces service complexity and improves user experience.
In need of a high-performance Service Management solution that supports dynamic sourcing
Zentis was looking for a reliable and future-proof service management solution. For the past ten years, they had been working with an on-premises ITSM tool that was mainly used for ticketing. There were problems with functionality and performance, and it was complicated to configure.
“We briefly looked at other providers like ServiceNow, but after seeing the 4me demo, we realized that all the functionalities we needed were there, and 4me suited us best. With 4me’s flexible licensing and automatic free weekly upgrades, the decision was easily made.”
Industry
- Food & Beverage
Location
- Zentis is headquartered in Aachen (Germany), is active in over 50 countries, and has six production sites in Germany, Poland, Hungary and the USA.
Challenges
- Zentis was looking for an easy-to-use and modern service management solution that would give them end-to-end visibility, provide better service support, and enable them to work with external partners and providers as well.
Solution
- ITSM, ESM

“Everything is so easy to see in 4me; you don’t usually have this much transparency. I really like the real-time reporting and dashboards; the out-of-the-box reports are already so detailed that there’s no need to create new ones. They help me to stay in control of service quality and cost and see right away where services can be optimized.”
Roman Hautermans
Service Level Manager at Zentis Group
Implementation
Training
Stefanini and the team at Zentis did some training sessions for the specialists to get them going on the tool and organized 1–2-hour training sessions for the staff.
Scope
- Request Fulfilment
- Incident Management
- Knowledge management
- Config & Asset Management
- Service Level Management
- Workflow automation
- Project management (USA)
- Problem management (planned)
Integrations
- SSO, SCIM.
This was all very easy to implement. Stefanini had planned to help but found that the team at Zentis had already done it all themselves.
Go Live
Results
“All in all, the implementation was a success. I am glad we chose 4me over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”
Service Level Manager at Zentis Group
