Digital Service Management Experience
December 7 – 11 , Online
Be inspired and get to know the latest developments to benefit your IT and Enterprise Service Management efforts. 4me is excited to attend the Digital Service Management Experience where we proudly present Martin Matt, CIO for the Principality of Liechtenstein, as our speaker during this event. Join Martin for his presentation ‘Of Mountains and the Cloud, A Travel Log,’ on December 10, at 11:00 or visit Patterson Howard and Michael Wilken in the virtual 4me stand! Registration is free!
Infosecurity.be, Data & Cloud Expo 2021
March 31/April 1, 2021 – Brussels, Belgium
This year, Belgium’s largest IT event Infosecurity.be is combined with Data & Cloud Expo. This event takes place at the Brussels Expo. 4me will be there together with the Uptime Group & Cronos Security to demonstrate how organizations can extend their IT Service Management (ITSM) solution so that it can be used as their Information Security Management System (ISMS) to mitigate security risks and comply with legal requirements. So come see us at booth B050, which is located near the entrance.
Service North: SIAM Edition
April 28 & 29, 2021 – Manchester, United Kingdom
For the third year in a row, 4me will be sponsoring the world’s leading SIAM conference. The 2020 edition of this event is organized again by Scopism. They have turned the event into a 2-day affair to give participants more time to discuss SIAM-related topics in greater detail. So come join us at the Manchester Conference Centre and learn from each other’s experiences in managing environments with multiple internal and external service providers.
April, 2021 – Utrecht, Netherlands
The Service Manager Day event and the Trends in Tooling event have merged. They are moving forward as SRVISION, the leading service management event in the Netherlands. 4me is proud to sponsor this event for the third time in a row.
SITS – The Service Desk & IT Support Show
May 12 & 13, 2021 – London, United Kingdom
SITS is Europe’s leading Support and IT Service Management industry event. More than 3,000 professionals from various industries will meet at ExCeL in London to discuss innovations and arising trends. Like last year, attendees can visit 4me’s booth for a demonstration of the latest trends in enterprise service management like auto translation for multilingual corporate environments, a virtual agent that does not require training, and a real-time dashboard to track the quality of service provided by each service provider that the business relies on.
4me Quarterly Partner Webinar
November 19, 2020
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.
Digital Transformation Seminar
November 19, 2020 – Izegem, Belgium
4me will be present at Savaco’s Digital Transformation Seminar – Your winning move is to take action, in Skyline Park in Izegem. At the seminar you will be introduced to the technologies with which you can realize your digital ambitions and you will be inspired to have your organization also change course. Visit the 4me booth and hear how we support your digital transformation through better Service Management!
ITSM Crowd on the SIAM Survey Scopism
November 18, 2020 – Online
Our EMEA General Manager Martijn Adams will join the panel discussing the results of the SIAM 2020 Research Paper by Scopism. The survey results are based on the responses from more than 350 SIAM practitioners from around the world and help build a picture of SIAM maturity and adoption. Follow the session on the ITSM Crowd youtube live stream.
November 16 & 17, 2020 – Online
4me is excited to announce its presence at the ITSM2020 organized by itSMF UK. This digital conference offers over 40 presentations from across the industry, with guidance, insight and success stories from practitioners, consultants and ITSM visionaries. Come and take a look at the 4me demo, chat with 4me Business Development Directors Peter White and Andrew Smith in our virtual exhibition area and hear what 4me can do for you!
October 21 & 22, 2020 – Bratislava
itSMF Slovakia is organizing the 14th edition of its annual conference. This is one of the leading itSMF events in Central and Eastern Europe (CEE) where presentations and keynotes will cover the topics like: Automation, AI, Digital Transformation, DevOps, ITIL 4, and many more. 4me has been invited to attend by Omnicom and we look forward to sharing our view on the state of Service Integration and Management (SIAM) within the service management industry. Join the workshop on day 2 at 14:00 “Take control of your service providers with SIAM and 4me” by Miroslav Hlohovsky (Omnicom) and 4me CEO Cor Winkler Prins and 4me Service Management Architect Andy Richardson.
Service Management Forum Switzerland
October 22, 2020 – Online
The Service Management Forum Switzerland is now holding this information and networking event for the third time. This time the focus is on people: “What does it take to promote cooperation in a heterogeneous team in such a way that everyone has their place, everyone works for everyone and everyone supports one another”. Join 4me’s sales manager Patt Howard for his presentation on Dynamic Sourcing!
4me Customer Advisory Board Meeting 2020
October 05 – 07, 2020 – Online
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.
ITSM Horizon – Supercharge Self Adoption
October 1, 2020 – Online
How can the IT department dramatically increase the usage of their portal by helping other functions of the enterprise offer self service support? In his presentation during the ITSM Horizon event, 4me CEO Cor Winkler Prins, looks at a surprising result from an enterprise service management (ESM) study performed by EMA.
Webinar: Security Incident Management
August 3, 2020 – Online
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.Take full control of your Security Incidents in just hours. Did you know that you can set up 4me in a way that allows your organization to securely register, track and resolve Security Incidents that arise within your organization? You will learn step-by-step how you can handle extremely sensitive incident information in 4me.
4me Connect 2020
May 26, 27 /June 2, 16, 30, 2020 – Online
Unfortunately we could not meet in Rotterdam this year for 4me Connect, the annual 4me event for SIAM, Service Management and Tooling experts. 4me Connect 2020 was held online. You find the recordings of the 4me Connect webinars like our CEO’s ‘Keynote’, ‘Bridging the gap between Security Management Systems and ITSM’, ‘the SIAM BoK Refresh’ and the ‘Digital Transformation Officer’ at the 4me Community.
Introducing Lomnido ‘SIAM Broker’
June 9, 2020 18.00 – 19.00 – Online
The seamless integration of processes between customers and their providers is the centerpiece and critical success factor of every SIAM or sourcing project in IT. With 4me you can seamlessly integrate with your providers and/or customers that also use 4me. There are however also situations in which you have to deal with many different tools and custom integrations are inevitable. For this our partner Lomnido presents to you the ‘SIAM Broker’.
Webinar: Outsourcing Management Gives FinServ Control to Speed Digital Transformation
November 19, 2019
4me will be taking part in BrightTALKs Digital Transformation Summit. Our webinar will address the challenges and opportunities for financial services organizations in enabling digital transformation. Using methodologies like Service Integration and Management (SIAM) as well as Enterprise Service Management (ESM) whilst using a state of the art service management application are key to unlocking successful projects.
July 23-24, 2019 – San José, Costa Rica
The 7th annual Shared Services Latin America summit is a conference dedicated to transformation and innovation for greater competitiveness. This two-day conference brings together over 400 industry leaders to discuss technological innovations related to operational excellence, customer experience, major trends in shared services, and much more. Come visit the 4me stand, meet the members of the 4me team and our partner iGovernance, and attend the keynote presentation by our CEO, Cor Winkler Prins.
WEBINAR: 4me’s Unique Service Desk Console
July 18, 2019 – Webinar
Join us for a webinar where we are going to showcase how to best work with the 4me Service Desk Console. You are going to learn how using it the right way will simplify your work for you and how you can get the most out of it. Andy Richardson, Service Management Architect at 4me, will guide through the session and we look forward to you joining us.
Enterprise Service Management with Cronos, Infravision and 4me
June 24, 2019 – Brussels, Belgium
Cronos together with Infravision and 4me are hosting an event to showcase how straight forward Enterprise Service Management can be implemented in any organization. The event will feature speakers like Claire Agutter of Scopism, Johan Driessens of Branded.Careers, Mark Smalley of Smalley.IT and our Managing Director for EMEA – Martijn Adams. The link below will lead you to the page where you will be able to purchase your ticket.
VeriSM with itSMF Belgium
June 20, 2019 – Diegem, Belgium
itSMF Belgium is hosting an event where they are going to inform about the concept of VeriSM. 4me will be attending and represented by Martijn Adams, who is a contributor and co-author to the service management practise. Tickets can be purchased at the site linked below.
Service Desk & IT Support Day
June 14, 2019 – Copenhagen, Denmark
Together with our Scandinavian partner VisionWillow, 4me will be attending the Service Desk & IT Support Day. The event will be covering the latest trends for Service Desk professionals. Martijn Adams (General Manager EMEA at 4me) will be talking about how the modern enterprise needs to enable collaboration for its employees.
WEBINAR: Supercharge your Service Catalogue
May 23, 2019
Most organizations have a Service Catalogue, but many struggle to work with it on a day-to-day basis. Join Robert Sieber of servicemanagement.tools and Stefan Hulls of 4me to find out how 4me helps enterprises of all sizes make the most of their service management efforts and how a service-centred approach can have a real impact on user/customer satisfaction.
WEBINAR: 5 Ways to Significantly Improve Your Service Desk
April 18, 2019
Stephen Mann from ITSM.tools will be discussing the challenges modern service desks face and how to best address them. Learn how to meet and exceed your customers expectations, understand how to support the ever growing stack of services and find out what metrics really matter.
SDI19 – The Conference for Service Desk Leaders
March 25-27, 2019 – Birmingham, United Kingdom
The annual SDI Conference will again be held at the Hilton Birmingham Metropole. This year, our very own Cor Winkler Prins will be presenting and 4me’s UK team will be available for demos in the Service Desk Expo.
WEBINAR: Tooling Up for Service Desk Outsourcing
December 07, 2018
This webinar discusses the practical challenge of service management tooling in enterprises that have outsourced their service desk function. It is aimed specifically at organizations that are about to outsource their help desk and providers that specialize in taking over first line IT support for enterprise customers.
ITSM Crowd 50 – Global State of SIAM
December 03, 2018
Tune in live on YouTube for a discussion of the global SIAM survey results which were recently published in a white paper. This live stream will be hosted by Claire Agutter. Martijn Adams of 4me will be part of the panel.
Service North: SIAM Edition
November 01, 2018 – Manchester, United Kingdom
Last year, Scopism hosted the world’s first dedicated SIAM conference. The event returns this year with 4me as its platinum sponsor. The results of a global SIAM survey, which is currently being conducted, will be presenting and discussed at Service North.
WEBINAR: VeriSM – Unwrapped and Applied
September 19, 2018
Hear VeriSM’s lead-author team present their latest book. This is your chance to ask them everything you would like to know about VeriSM. Also, Martijn Adams will introduce the 4me VeriSM content pack.
This webinar is hosted by IFDC’s partner EXIN.
WEBINAR: Knowledge-Centered Service (KCS) with 4me
July 05, 2018
Knowledge-Centered Service (KCS) is the first knowledge management approach to make it easy for organization to capitalize on the knowledge they generate every day as they provide support for the services they provide. This webinar introduces the KCS methodology and demonstrates the KCS features that 4me provides. 4me is not only the world’s fastest KCS tool; it also offers the tightest KCS integration with 4me’s Incident and Problem Management functionality, all at no additional cost.
WEBINAR: Operationally Supporting GDPR Compliance
May 03 & May 22, 2018
On May 25 you will need to be ready for GDPR. This represents a lot of work for most companies. This webinar will show you a ready-to-use solution for the handling of requests and performing assessments in your organization related to GDPR.
ITSM Crowd 35 – Enterprise Service Management
May 03 & May 22, 2018
Claire Agutter from ITSM Zone discusses the recently published Enterprise Service Management Essentials paper, and what Enterprise Service Management (ESM) means for organizations, with her guests Daniel Karen Ferris, Martijn Adams and Simon Dorst.