EVENTS

See all upcoming 4me, partner and industry events that we will be hosting or attending

Upcoming Events

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ITSM Tools Live Demo Day by Service Desk Institute (SDI)

August 28, 2019 – Edinburgh, United Kingdom
The Service Desk Institute (SDI) will be hosting the ITSM Tools Live Demo Day where you can get an overview of the best tools currently available on the market. There is no admission fee and registrations have opened up already.

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Service North: SIAM Edition

September 12, 2019 – Manchester, United Kingdom
For the third time in as many years, Scopism is hosting the premier SIAM conference. 4me will again actively support this important event for our industry. Come join us and actively participate at the Manchester Conference Centre so that we can learn from each other’s experiences in managing environments with multiple internal and external service providers.

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Gartner IT Sourcing, Procurement, Vendor & Asset Management Summit

September 16-18, 2019 – London, United Kingdom
4me will be attending, exhibiting and presenting at this Gartner event which is focused on the sourcing and procurement of IT services and products, IT contract negotiation, vendor management, asset management and IT finance.

Service Space 2018 event

Service Space: Austrias Leading Service Management Event

September 19, 2019 – Vienna, Austria
4me will once again participate in Austria’s largest annual service management conference. This year, our very own Cor Winkler Prins will provide the keynote presentation. We will also host Space Night at the end of the event to give people an opportunity to connect and enjoy a drink together.

Events

4me Customer Advisory Board Meeting 2019

October 01 – 03, 2019 – Valkenburg, The Netherlands
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. During this 3-day event, the attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.

By Invitation Only

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ISG Sourcing Industry Conference (EMEA)

October 8, 2019 – London, United Kingdom
ISG will be hosting an exclusive event where you will get a chance to learn how technology will impact the way organizations source services and products in the future. This event is right for you if you are curious how advancements in IT will support and enable new ways of collaboration across the traditional boundaries that we are used to today.

Events

ITSM-Tool MeetUp Hamburg

October 21, 2019 – Hamburg, Germany
4me will be taking part in SERVIEWs annual ITSM-Tool MeetUp event series. Spread out over four different days attendees have a chance to get to know all the SERVIEW CERTIFIEDTOOL service management applications available on the market today. Grab this opportunity to get to know 4me in Hamburg.

Events

ITSM-Tool MeetUp Dusseldorf

October 29, 2019 – Dusseldorf, Germany
4me will be taking part in SERVIEWs annual ITSM-Tool MeetUp event series. Spread out over four different days attendees have a chance to get to know all the SERVIEW CERTIFIEDTOOL service management applications available on the market today. Grab this opportunity to get to know 4me in Dusseldorf.

Events

ITSM-Tool MeetUp Frankfurt

November 05, 2019 – Frankfurt, Germany
4me will be taking part in SERVIEWs annual ITSM-Tool MeetUp event series. Spread out over four different days attendees have a chance to get to know all the SERVIEW CERTIFIEDTOOL service management applications available on the market today. Grab this opportunity to get to know 4me in Frankfort.

Events

ITSM-Tool MeetUp Munich

November 12, 2019 – Munich, Germany
4me will be taking part in SERVIEWs annual ITSM-Tool MeetUp event series. Spread out over four different days attendees have a chance to get to know all the SERVIEW CERTIFIEDTOOL service management applications available on the market today. Grab this opportunity to get to know 4me in Munich.

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itSMF Germany Annual Conference 2019 – RACE4

December 03 – 04, 2019 – Bad Neuenahr, Germany
4me will participate for the second time in Germany’s annual itSMF conference. This year we are joined by Robert Sieber (self-proclaimed Servicenerd) and Michael Thissen (Author of The Service Guide). The event features the latest industry trends, as well as ample opportunity to network with like-minded professionals.

Past Events

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4me Quarterly Partner Webinar

August 8, 2019
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.

By Invitation Only

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SSLatAm Summit 2019

July 23-24, 2019 – San José, Costa Rica
The 7th annual Shared Services Latin America summit is a conference dedicated to transformation and innovation for greater competitiveness. This two-day conference brings together over 400 industry leaders to discuss technological innovations related to operational excellence, customer experience, major trends in shared services, and much more. Come visit the 4me stand, meet the members of the 4me team and our partner iGovernance, and attend the keynote presentation by our CEO, Cor Winkler Prins.

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WEBINAR: 4me’s Unique Service Desk Console

July 18, 2019 – Webinar
Join us for a webinar where we are going to showcase how to best work with the 4me Service Desk Console. You are going to learn how using it the right way will simplify your work for you and how you can get the most out of it. Andy Richardson, Service Management Architect at 4me, will guide through the session and we look forward to you joining us.

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Enterprise Service Management with Cronos, Infravision and 4me

June 24, 2019 – Brussels, Belgium

Cronos together with Infravision and 4me are are hosting an event to showcase how straight forward Enterprise Service Management can be implemented in any organization. The event will feature speakers like Claire Agutter of Scopism, Johan Driessens of Branded.Careers, Mark Smalley of Smalley.IT and our Managing Director for EMEA – Martijn Adams. The link below will lead you to the page where you will be able to purchase your ticket.

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VeriSM with itSMF Belgium

June 20, 2019 – Diegem, Belgium
itSMF Belgium is hosting an event where they are going to inform about the concept of VeriSM. 4me will be attending and represented by Martijn Adams, who is a contributor and co-author to the service management practise. Tickets can be purchased at the site linked below.

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Service Desk & IT Support Day

June 14, 2019 – Copenhagen, Denmark
Together with our Scandinavian partner VisionWillow, 4me will be attending the Service Desk & IT Support Day. The event will be covering the latest trends for Service Desk professionals. Martijn Adams (General Manager EMEA at 4me) will be talking about how the modern enterprise needs to enable collaboration for its employees.

Events

WEBINAR: Supercharge your Service Catalogue

May 23, 2019
Most organizations have a Service Catalogue, but many struggle to work with it on a day-to-day basis. Join Robert Sieber of servicemanagement.tools and Stefan Hulls of 4me to find out how 4me helps enterprises of all sizes make the most of their service management efforts and how a service-centred approach can have a real impact on user/customer satisfaction.

4me Connect 2019

4me Connect 2019

May 14-15, 2019 – Rotterdam, Netherlands
4me Connect is the annual event for 4me administrators, consultants and service management experts. Learn about the latest features, join some training sessions, discuss best practises and exchange ideas with other 4me enthusiasts. Participants are guaranteed to return from this event inspired and able to extract even more value from 4me for their organizations.

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SITS19 – The Service Desk & IT Support Show

May 1-2, 2019 – London, United Kingdom

SITS19 is Europe’s leading Support and IT Service Management industry event. More than 3,000 professionals from various industries will meet at ExCeL in London to discuss innovations and arising trends.

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4me Quarterly Partner Webinar

April 24, 2019
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.

By Invitation Only

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WEBINAR:
5 Ways to Significantly Improve Your Service Desk

April 18, 2019

Stephen Mann from ITSM.tools will be discussing the challenges modern service desks face and how to best address them. Learn how to meet and exceed your customers expectations, understand how to support the ever growing stack of services and find out what metrics really matter.

Stephen Mann ITSM.toolsStephen Mann
Principal Analyst
ITSM.tools

 

Martijn Adams

Martijn Adams
General Manager EMEA
4me

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Trends in Tooling 2019

March 28, 2019 – Utrecht, Netherlands
The theme of Trends in Tooling 2019 is ‘Service Resilience’. Trends in Tooling is the leading service management event in the Netherlands. Like last year, 4me is proud to sponsor this event.

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SDI19 – The Conference for Service Desk Leaders

March 25-27, 2019 – Birmingham, United Kingdom
The annual SDI Conference will again be held at the Hilton Birmingham Metropole. This year, our very own Cor Winkler Prins will be presenting and 4me’s UK team will be available for demos in the Service Desk Expo.

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CAMP IT – IT Leadership & Digital Transformation Strategies

February 28, 2019 – Chicago, IL
This CAMP IT conference for enterprise IT executives offers insights into strategies and technologies to help guide the IT organization through these dynamic times of digital transformation within the business.

Dallas event – Lunch and learn

Managing Compliance in an Increasingly Complex, Multi-Source Future

February 11, 2019 – Plano, TX
This lunch-and-learn event will help participants understand how modern organizations stay on top of compliance requirements from SOC 2, ISO 27001 and the GDPR, while collaborating with external providers. Participants will learn how to leverage service management tooling to manage risk and ensure successful audits of their organization’s controls, even in complex multi-sourced service supply chains.

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4me Quarterly Partner Webinar

January 24, 2019
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.

By Invitation Only

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WEBINAR: Tooling Up for Service Desk Outsourcing

December 07, 2018
This webinar discusses the practical challenge of service management tooling in enterprises that have outsourced their service desk function. It is aimed specifically at organizations that are about to outsource their help desk and providers that specialize in taking over first line IT support for enterprise customers.

George Spalding Pink ElephantGeorge Spalding
Executive Vice President
Pink Elephant

 

Cor Winkler PrinsCor Winkler Prins
CEO
4me

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Service Desk 2.0

December 05, 2018 – London, United Kingdom
4me is the proud co-sponsor of this event thought provoking event where the traditional IT service desk is questioned. How can the service desk adapt and prepare for the rise of disruptive technologies such as Artificial Intelligence (AI)?

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Stand Up for ITSM

December 04 and 05, 2018 – Koblenz, Germany
Meet the people of 4me and 4me partner organization exccon at Germany’s most important annual IT Service Management event by the itSMF.

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ITSM Crowd 50 – Global State of SIAM

December 03, 2018
Tune in live on YouTube for a discussion of the global SIAM survey results which were recently published in a white paper. This live stream will be hosted by Claire Agutter. Martijn Adams of 4me will be part of the panel.

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Service North: SIAM Edition

November 01, 2018 – Manchester, United Kingdom
Last year, Scopism hosted the world’s first dedicated SIAM conference. The event returns this year with 4me as its platinum sponsor. The results of a global SIAM survey, which is currently being conducted, will be presenting and discussed at Service North.

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4me Quarterly Partner Webinar

October 16, 2018
The decisions made at the 4me Customer Advisory Board Meeting 2018 will be reviewed during this webinar. In addition, the improvements of 4me’s partner enablement material will be discussed.

By Invitation Only

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4me Customer Advisory Board Meeting 2018

October 09-11, 2018 – Hartwell, United Kingdom
The annual CAB meeting will be held in the U.K. this year. The largest enterprises and managed service providers that rely heavily on 4me for multiple service management processes are invited to this event to decide on the development focus for 2019.

By Invitation Only

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Digital Service Collaboration

September 27, 2018 – Birmingham, United Kingdom
A must-attend event for service management professionals that are looking to achieve digital service transformation with a true multi-tenancy approach. We will be discussing how to deal with silos of information and barriers to service excellence,  with insights from Revo, OneLogin and Cloudpipes. It is also a great opportunity to network with other industry professionals at either our London or Birmingham venues.

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Digital Service Collaboration

September 20, 2018 – London, United Kingdom
A must-attend event for service management professionals that are looking to achieve digital service transformation with a true multi-tenancy approach. We will be discussing how to deal with silos of information and barriers to service excellence,  with insights from Revo, OneLogin and Cloudpipes. It is also a great opportunity to network with other industry professionals at either our London or Birmingham venues.

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WEBINAR: VeriSM – Unwrapped and Applied

September 19, 2018
Hear VeriSM’s lead-author team present their latest book. This is your chance to ask them everything you would like to know about VeriSM. Also, Martijn Adams will introduce the 4me VeriSM content pack.
This webinar is hosted by IFDC’s partner EXIN.

Service Space 2018 event

ServiceSpace 2018

September 05, 2018 – Vienna, Austria
An all-day service management event packed with best practice workshops, a panel discussion on the future of service management, and international speakers like Rob Akershoek (IT4IT Forum) and Martijn Adams (4me).

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4me Quarterly Partner Webinar

July 26, 2018
We are going to announce updates regarding partner enablement content, collateral as well as new training resources. We will also be talking about future development plans for 4me.

By Invitation Only

4me KCS Webinar

WEBINAR: Knowledge-Centered Service (KCS) with 4me

July 05, 2018
Knowledge-Centered Service (KCS) is the first knowledge management approach to make it easy for organization to capitalize on the knowledge they generate every day as they provide support for the services they provide. This webinar introduces the KCS methodology and demonstrates the KCS features that 4me provides. 4me is not only the world’s fastest KCS tool; it also offers the tightest KCS integration with 4me’s Incident and Problem Management functionality, all at no additional cost.

GDPR webinar

WEBINAR: Operationally Supporting GDPR Compliance

May 03 & May 22, 2018
On May 25 you will need to be ready for GDPR. This represents a lot of work for most companies. This webinar will show you a ready-to-use solution for the handling of requests and performing assessments in your organization related to GDPR.

4me Connect 2018

4me Connect 2018

May 15-16, 2018 – Rotterdam, Netherlands
4me Connect is an annual event for the entire 4me community. For 2018, we will be returning to the fantastic SS Rotterdam – a unique and inspiring venue. During the event you can learn about the more advanced ways in which 4me is used to add value and hear direct from some of our customers and partners.

Service Manager Dag 2018

Service Manager Dag 2018

March 22, 2018 – Den Bosch, Netherlands
The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more than 500 people last year. This year’s leading topic is Service Intelligence.

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SDI18

March 12-14, 2018 – Birmingham, United Kingdom
This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. This year’s topics include “Secrets of Identity Management Success”, “AI Powered Service Desk Engagement and SIAM (Service Integration & Management).

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ITSM Crowd 35 – Enterprise Service Management

July 12, 2017
Claire Agutter from ITSM Zone discusses the recently published Enterprise Service Management Essentials paper, and what Enterprise Service Management (ESM) means for organizations, with her guests Daniel Karen Ferris, Martijn Adams and Simon Dorst.