Here are the upcoming events that 4me will sponsor or host.
We look forward to seeing you there

Upcoming Events

Service Integration & Multisourcing

December 07, 2021 – Copenhagen, Denmark
A one-day event for practitioners and people who are interested in learning more about the Service Integration and Management (SIAM) methodology, filled with presentations from industry experts. 4me’s CEO Cor Winkler Prins will present on ‘What to Expect from SIAM Tooling’. He, as well as his colleague Jan Brøndum, will be there all day. This provides a wonderful opportunity to discuss challenges and innovation ideas with the members of the Danish IT Society.

People who are not yet a member of the Danish IT Society can register by going to the Dansk IT website or by sending an email to [email protected].

Live Webinar: Service Cost Tracking in Practice (German)

December 9 and 16, 2021 – 11:15 CET 

Do you know all your service costs?

We will show you how to control your service costs holistically and in detail. Register for one of the dates to learn how a fast and successful implementation of a comprehensive service management with focus on service cost and quality control can look like – even across multiple service providers.

Michael Wilken, Service Management Architect at 4me, will share best practices.

Service Management Congres – Netherlands

February 17, 2022
In addition to technically facilitating working from home, how do you also ensure an optimal employee experience? The session on enterprise self-service portal with Stephen Ley, CTO of Joost-IT and Cor Winkler Prins, CEO of 4me will take place between 11:30 to 12:10 on February 17, 2022

Get to Grips 2022: Personalized Service Excellence

February 24, 2022 – Antwerp, Belgium 

The arrival of ITIL4 and concepts such as co-creation, value flows, and an increased focus on Customer Experience in the pursuit of customer-oriented services has become an ever present challenge for today’s organisations. This has become not only the quest for the IT department but is an organization-wide concern. Meet 4me at this event to discuss how we can support you with these increasing challenges.

ITSMF Conference & Exhibition – The Future is Now

March 29 – 30, 2022 – Brisbane, Australia

Attracting delegates and influential speakers from across Australia (and the world), Service Management 2022 – The Future is Now, will explore how we evolved through times of crisis into the new normal and how we stride into the future of the next normal with the Australian ITSM industry – with insight and innovation! 


April 6 & 7, 2022 – Utrecht, Netherlands
The Service Manager Day event and the Trends in Tooling event have merged. They are moving forward as SRVISION, the leading service management event in the Netherlands. 4me is proud to sponsor this event for the third time in a row.2

SITS – The Service Desk & IT Support Show

May 11-12, 2022 – London, United Kingdom
SITS is Europe’s leading Support and IT Service Management industry event. More than 3,000 professionals from various industries will meet at ExCeL in London to discuss innovations and arising trends. Like last year, attendees can visit 4me’s booth for a demonstration of the latest trends in enterprise service management like auto translation for multilingual corporate environments, a virtual agent that does not require training, and a real-time dashboard to track the quality of service provided by each service provider that the business relies on.

Conference – Customer Service & Customer Experiences 2022

May 18, 2022 – Copenhagen, Denmark
Meet 4me and 4me Partner VisionWillow at this annual customer service industry event. The 2022 conference will focus on the challenges and opportunities faced within both customer experiences, customer service and the technical contact center solutions.

KISS 2022 Conference – Customer Service – IT Service & Support

October 4, 2022 – Copenhagen, Denmark
Two conferences in one. The meeting place for both customer service and IT Service Desk.

Meet 4me and 4me Partner VisionWillow at KISS 2022. The conference focuses on the challenges and opportunities you face within both customer service, customer experiences, IT service, support and the technical solutions that exist.

Gartner IT Symposium Xpo

November 7-10, 2022 – Barcelona, Spain
4me will be joining Europe’s most important gathering of CIOs and IT executives in 2021, the Gartner IT Symposium Xpo in Barcelona.  The program for the 2021 conference in Barcelona will be published soon. Come visit our stand in the exhibitors hall!

Gartner IT Infrastructure, Operations and Cloud Strategies Conference

November 21-22, 2022 – London, United Kingdom
Infrastructure is everywhere; accelerating business value through innovation.  4me will be joining the Gartner IT Infrastructure, Operations & Cloud Strategies Conference.  The program for the 2021 conference in London will follow shortly! 

Past Events

Webinar: The Complete Service Management Alternative

November 30, 2021 – 12:00 UK time 13:00 CET 
Seamless and Affordable Service Transformation Made Easy.
In this 40-minute 4me webinar, you will find out how to modernize and transform your service delivery while saving money and improving quality.

In just 40 mins, you will find out how to

  • Improve service quality and cut service costs by implementing a service-centric approach.
  • Adapt quickly to your customers needs through leveraging a dynamic platform and service catalog.
  • Enable effective collaboration and service delivery between multiple service providers.
management events

Management Events – 600Minutes Executive IT – Germany

November 18, 19 & 25, 2021
Meet 4me at the upcoming 600Minutes Executive IT networking event filled with insights related to the evolution of the CIO, C-suit collaboration, driving digitalization, and data and analytics. Book a virtual 1-to-1 networking session with 4me.

Metier Westergaard


November 23-24, 2021
Meet our 4me partners: Experience Design, Flowbuilders and Vision Willow at the “Deliver Service Value” conference run by Metier Westergaard. The event will focus on activities and methods that must be in place to ensure an effective value chain – from when a business need arises, over development through projects and agile methods, to operation and value creation.

ITSM2021, Conference & Exhibition

November 15 – 16, 2021 – Online
Featuring more than 50 presentations from across the industry and a virtual vendor exhibition, ITSM2021 will offer a plethora of interactive discussions and networking opportunities.  Check out the Conference Guide and join 4me CEO Cor Winkler Prins on his presentation ‘Make ITSM Exciting for Senior Management’ and come visit the 4me team on the stand in the exhibitors hall! 

servicespace logo

Service Space, Vienna

November 9, 2021
One full day of workshops and discussions about Service Management in the Orangerie of Schloß Schönbrunn. Visit our booth to learn more about the complete service management platform 4me.


October 28, 2021
Meet 4me and our partner ITConcepts in Zurich, Switzerland. Our customer Gérard Korda, Leiter IT-Operations at Genossenschaft ZFV-Unternehmungen will speak about Multiprovider Management at 2:30pm. Visit booth No. 10 to learn more about 4me.

management events

Management Events – 600Minutes Executive IT – Switzerland

October 21-22 and 27, 2021
Meet 4me at the upcoming 600Minutes Executive IT networking event filled with insights related to the evolution of the CIO, C-suit collaboration, driving digitalization, and data and analytics. Book a virtual 1-to-1 networking session with 4me.

commercial webinar

4me Commercial Partner Webinar

October 18, 2021
Especially for our partners’ sales and marketing staff, we are now offering this partner webinar to share the latest news from 4me.



4me Customer Advisory Board Meeting 2021

October 12 – 14, 2021 
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.

quarterly webinar

4me Quarterly Partner Webinar

October 12, 2021
Partners are invited to our next Quarterly Partner Update on October 12, at 9 am CET.
You can expect exciting business updates, including news about Customer Success, the partner program, and product development. Our usual hints and tips section, as well as an outlook on further developments, will complete the agenda.


management events

Management Events – 600Minutes Executive IT – Netherlands

October 5 – 6 , 2021 – Online
Meet 4me at the upcoming 600Minutes Executive IT networking event filled with insights related to the evolution of the CIO, C-suit collaboration, driving digitalization, and data and analytics. Book a virtual 1-to-1 networking session with 4me.

why 4me?

Why 4me?  – Virtual Panel Discussion with 4me Customers 

October 5, 2021 – Online
There are good reasons to choose 4me, but you may want to hear it from our customers directly. Please join our panel discussion on October 5, at 11 GMT / 12 pm CET and listen to our guests: Alice Zamboni, Manager Service Management IT Global at Röchling Automotive Italia sr, Sajjad Najafi, Head of IT Operations at SSP Group plc (UK), and Rob Cook, IT Director – E&SPG at GKN Aerospace.

itSMF Belgium

September 30, 2021- Location to be determined
This event is organized by itSMF Belgium, the country’s leading association for organizations involved in IT Service Management. Join 4me’s CEO Cor Winkler Prins during this networking event for his presentation on ‘Service Cost Tracking and Internal Chargeback’. 

ITSM-Tool Meetup 21

September 27 – October 1, 2021 – Online
4me is excited to be at the ITSM-Tool Meetup 21!  Take a virtual seat in the 45-minute live sessions of the ITSM tool manufacturers and get a personal impression of the ITSM software market.  Clarify your questions and talk to the leading ITSM software manufacturers in detail about your requirements.  The live sessions will take place in the week of September 27, 2021 from 9.30 a.m.  You can put together your personal program after registration.

Don’t miss the Head 2 Head Talk “Trends im Service Management Tool-Markt” where Patterson Howard, Sales Director DACH, will be representing 4me. The session starts at 11:15 am on September 27th.


Confare #CIO SUMMIT 2021

September 1 & 2, 2021 – Wien
4me is a sponsor of the CIO Summit 2021! The Confare #CIOSUMMIT is and remains the largest and most important IT management forum in Austria. The summit of IT – known by many as “the class reunion of IT leaders” – is the interface between providers, universities, media, politics and IT decision-makers from the DACH region.

Patterson Howard, Sales Director DACH at 4me, will be on stage to present: “ITSM als Treiber digitaler Transformation – Schnelle Implementierung & nahtlose Zusammenarbeit” including a video statement from our customer Wil Logsdail, CIO at GKN Aerospace.


4me Connect & Learn 21

June, 2021 – Online
Join us at our annual event for Enterprise Service Management, SIAM and Tooling experts.  Get to know the latest updates around 4me, the state of Enterprise Service Management, SIAM, Service Quality & Costing and brush up your knowledge on 4me.  We are kicking off 4me Connect & Learn 21 on June 1, 10:00 – 14:30 (CEST, Online).  Throughout the month of June, we have some valuable webinars and training sessions planned. Have a look at the Agenda and Register!


SDI ITSM Tools Demo Day

June 17, 2021 – Online
4me will be hosting a demo during the virtual Service Desk Institute ITSM Tools Live Demo Day on June 17. During the event you can watch the demo, explore the latest features, and gather new ideas for your service desk. Watch live or on demand. 

4me certified partner

4me Quarterly Partner Webinar

June 10, 2021
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.


Google Is the Benchmark For Service Integration and Management

June 10,  4 – 5:30 (AEST) NSW Event 2021
4me is present at the NSW Virtual State Event 2021. In his presentation; ‘Google is the benchmark for Service Integration and Management (SIAM)’ Stefan Hulls, Business Development Executive at 4me, will explore how the people from Mountain View are shaping the path for SIAM, unintentionally or not. Members and non-members are welcome to join to connect with the community.

Can Service Request Management boldly go where no one has gone before?

June 3, 16:30 – 17:30 (CET)  2021 – Online Webinar
CEO of 4me partner OMNICOM, Miroslav Hlohovsky, is co-author of ITIL4 Service request management practice. Together with co-author Robert Edward Pinnington, Miroslav will present a brief history of SRM and their view of where it is going in the future. It will include real stories and practical demonstration of the possibilities. Michael Wilken, service management architect at 4me will provide an introduction to 4me with a focus on Workflow and Automation,  Asset and Configuration Management and a Life Scenario of a Self Service request in 4me.


Enterprise Service Management; Unified IT

May 4, 2021 – Online
Join this webinar of our partner down under, Fusion5,  and learn about Service Integration and Management and  4me.  Achieving ITSM and ESM through a SIAM model to future proof your digital transformation journey is now a reality.

Service North: SIAM Edition

April 27, 28 & 29, 2021 – Online
For the third year in a row, 4me will be sponsoring the world’s leading SIAM conference. The 2021 online edition of this event is organized again by Scopism. The 2021 agenda will have a strong focus on SIAM, as well as looking at related topics for a multi-vendor environment including tooling and procurement.  So come join us and learn from each other’s experiences in managing environments with multiple internal and external service providers.

International Service Management Days 2021 
March 23 & 24, 2021 – Online

4me is proud to be one of the platinum sponsors of the International Service Management Days, an entirely virtual, global service management conference, hosted by itSMF International.  The event brings service management professionals content for various service management frameworks and supporting tools.  Content can be viewed live or on-demand. Join our demo,  visit the 4me team in our virtual stands or join 4me CEO Cor Winkler Prins during his presentation!

SDI Live & Interactive

March 16 – 19, 2021 – Online
4me is excited to attend the SDI Live & Interactive event.  The SDI21 conference program features high level keynote speakers on topics that will get you thinking.  Everyone working at a strategic or tactical level in IT, Facilities, HR or business support will access the latest solutions to satisfy their organization’s service challenges. Design your unique combination of live and on-demand sessions just the way you want.  Visit the 4me stand and learn how we remove complexity, improve service quality and provide visibility of all service costs.

4me certified partner

4me Quarterly Partner Webinar

February 11, 2021
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.

Sits Demo Days, 2021

January 26, 05.00 pm, 2021 – Online
Very few service management tools are built on an architecture that completely supports Enterprise Service Management.
There is a growing need to support tool level collaboration between the enterprise organization and service providers in a way that allows all parties to work together and measures service levels as if they are working in ONE system.
4me provides all of this as well as out-of-the-box IT Service Management best practices that meet modern day requirements for tight cohesion between the ITSM processes.  Andy Richardson, Service Management Architect at 4me, will provide an overview of how 4me delivers all of this.

Lansweeper webinar

Lansweeper webinar ITAM 2.0

January 14 & 21, 2021 – Online
4me has always supported automated updates of your Configuration Management Database.  Already in 2011 we posted ‘Who is afraid of the CMDB?’ Since then the IT Asset Management (ITAM) industry has made big steps, resulting in ITAM 2.0 to be released by our trusted partner Lansweeper.  Join Lansweeper in this live event on January 14 or 21 to discuss our vision for ITAM 2.0, and immediately put it into practice with real-time demo’s from Lansweeper, 4me and other 4 partners who build real-life use cases on the IT Asset data Lansweeper provides. 


Digital Service Management Experience

December 7 – 11 , Online
Be inspired and get to know the latest developments to benefit your IT and Enterprise Service Management efforts. 4me is excited to attend the Digital Service Management Experience where we proudly present Martin Matt, CIO for the Principality of Liechtenstein, as our speaker during this event. Join Martin for his presentation ‘Of Mountains and the Cloud, A Travel Log,’ on December 10, at 11:00 or visit Patterson Howard and Michael Wilken in the virtual 4me stand! Registration is free! 

4me certified partner

4me Quarterly Partner Webinar

November 19, 2020
The webinars that 4me organizes for its partners on a quarterly basis offer partners an overview of the progress that 4me has made during the past quarter, tips for improving customer support and implementations, as well as a look ahead into the next quarter concerning the new functionality that is scheduled to be released.

Digital Transformation Seminar

November 19, 2020 – Izegem, Belgium
4me will be present at​ ​Savaco’s Digital Transformation Seminar​ – ​Your winning move is to take action, ​in Skyline Park in Izegem. At the seminar you will be introduced to the technologies with which you can realize your digital ambitions and you will be inspired to have your organization also change course. Visit the 4me booth and hear how we support your digital transformation through better Service Management!

Scopism whitepaper

ITSM Crowd on the SIAM Survey Scopism

November 18, 2020 – Online
Our EMEA General Manager Martijn Adams will join the panel discussing the results of the SIAM 2020 Research Paper by Scopism. The survey results are based on the responses from more than 350 SIAM practitioners from around the world and help build a picture of SIAM maturity and adoption. Follow the session on the ITSM Crowd youtube live stream. 



November 16 & 17, 2020 – Online
4me is excited to announce its presence at the ITSM2020 organized by itSMF UK. This digital conference offers over 40 presentations from across the industry, with guidance, insight and success stories from practitioners, consultants and ITSM visionaries. Come and take a look at the 4me demo, chat with 4me Business Development Directors Peter White and Andrew Smith in our virtual exhibition area and hear what 4me can do for you!

itSMF Slovakia

October 21 & 22, 2020 – Bratislava
itSMF Slovakia is organizing the 14th edition of its annual conference. This is one of the leading itSMF events in Central and Eastern Europe (CEE) where presentations and keynotes will cover the topics like: Automation, AI, Digital Transformation, DevOps, ITIL 4, and many more. 4me has been invited to attend by Omnicom and we look forward to sharing our view on the state of Service Integration and Management (SIAM) within the service management industry. Join the workshop on day 2 at 14:00 “Take control of your service providers with SIAM and 4me” by Miroslav Hlohovsky (Omnicom) and 4me CEO Cor Winkler Prins and 4me Service Management Architect Andy Richardson.


Service Management Forum Switzerland

October 22, 2020 – Online
The Service Management Forum Switzerland is now holding this information and networking event for the third time.  This time the focus is on people: “What does it take to promote cooperation in a heterogeneous team in such a way that everyone has their place, everyone works for everyone and everyone supports one another”.  Join 4me’s sales manager Patt Howard for his presentation on Dynamic Sourcing!


4me Customer Advisory Board Meeting 2020

October 05 – 07, 2020 – Online 
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.


ITSM Horizon – Supercharge Self Adoption

October 1, 2020 –  Online
How can the IT department dramatically increase the usage of their portal by helping other functions of the enterprise offer self service support? In his presentation during the ITSM Horizon event, 4me CEO Cor Winkler Prins, looks at a surprising result from an enterprise service management (ESM) study performed by EMA. 


Webinar: Security Incident Management

August 3, 2020 – Online
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.Take full control of your Security Incidents in just hours.  Did you know that you can set up 4me in a way that allows your organization to securely register, track and resolve Security Incidents that arise within your organization?  You will learn step-by-step how you can handle extremely sensitive incident information in 4me.


4me Connect 2020

May 26, 27 /June 2, 16, 30, 2020 – Online
Unfortunately we could not meet in Rotterdam this year for 4me Connect, the annual 4me event for SIAM, Service Management and Tooling experts. 4me Connect 2020 was held online. You find the recordings of the 4me Connect webinars like our CEO’s ‘Keynote’, ‘Bridging the gap between Security Management Systems and ITSM’, ‘the SIAM BoK Refresh’ and the ‘Digital Transformation Officer’ at the 4me Community


Introducing Lomnido ‘SIAM Broker’

June 9, 2020 18.00 – 19.00 – Online
The seamless integration of processes between customers and their providers is the centerpiece and critical success factor of every SIAM or sourcing project in IT. With 4me you can seamlessly integrate with your providers and/or customers that also use 4me. There are however also situations in which you have to deal with many different tools and custom integrations are inevitable. For this our partner Lomnido presents to you the ‘SIAM Broker’.

Financial services webinar

Webinar: Outsourcing Management Gives FinServ Control to Speed Digital Transformation

November 19, 2019
4me will be taking part in BrightTALKs Digital Transformation Summit. Our webinar will address the challenges and opportunities for financial services organizations in enabling digital transformation. Using methodologies like Service Integration and Management (SIAM) as well as Enterprise Service Management (ESM) whilst using a state of the art service management application are key to unlocking successful projects.


SSLatAm Summit

July 23-24, 2019 – San José, Costa Rica
The 7th annual Shared Services Latin America summit is a conference dedicated to transformation and innovation for greater competitiveness. This two-day conference brings together over 400 industry leaders to discuss technological innovations related to operational excellence, customer experience, major trends in shared services, and much more. Come visit the 4me stand, meet the members of the 4me team and our partner iGovernance, and attend the keynote presentation by our CEO, Cor Winkler Prins.


WEBINAR: 4me’s Unique Service Desk Console

July 18, 2019 – Webinar
Join us for a webinar where we are going to showcase how to best work with the 4me Service Desk Console. You are going to learn how using it the right way will simplify your work for you and how you can get the most out of it. Andy Richardson, Service Management Architect at 4me, will guide through the session and we look forward to you joining us.

ESM webinar

Enterprise Service Management with Cronos, Infravision and 4me

June 24, 2019 – Brussels, Belgium
Cronos together with Infravision and 4me are hosting an event to showcase how straight forward Enterprise Service Management can be implemented in any organization. The event will feature speakers like Claire Agutter of Scopism, Johan Driessens of Branded.Careers, Mark Smalley of Smalley.IT and our Managing Director for EMEA – Martijn Adams. The link below will lead you to the page where you will be able to purchase your ticket.

Verism itsmf

VeriSM with itSMF Belgium

June 20, 2019 – Diegem, Belgium
itSMF Belgium is hosting an event where they are going to inform about the concept of VeriSM. 4me will be attending and represented by Martijn Adams, who is a contributor and co-author to the service management practise. Tickets can be purchased at the site linked below.

PT webinar

Service Desk & IT Support Day

June 14, 2019 – Copenhagen, Denmark
Together with our Scandinavian partner VisionWillow, 4me will be attending the Service Desk & IT Support Day. The event will be covering the latest trends for Service Desk professionals. Martijn Adams (General Manager EMEA at 4me) will be talking about how the modern enterprise needs to enable collaboration for its employees.

WEBINAR: Supercharge your Service Catalogue

May 23, 2019
Most organizations have a Service Catalogue, but many struggle to work with it on a day-to-day basis. Join Robert Sieber of and Stefan Hulls of 4me to find out how 4me helps enterprises of all sizes make the most of their service management efforts and how a service-centred approach can have a real impact on user/customer satisfaction.

ITSM Tools

WEBINAR: 5 Ways to Significantly Improve Your Service Desk

April 18, 2019
Stephen Mann from will be discussing the challenges modern service desks face and how to best address them. Learn how to meet and exceed your customers expectations, understand how to support the ever growing stack of services and find out what metrics really matter.


SDI19 – The Conference for Service Desk Leaders

March 25-27, 2019 – Birmingham, United Kingdom
The annual SDI Conference will again be held at the Hilton Birmingham Metropole. This year, our very own Cor Winkler Prins will be presenting and 4me’s UK team will be available for demos in the Service Desk Expo.


WEBINAR: Tooling Up for Service Desk Outsourcing

December 07, 2018
This webinar discusses the practical challenge of service management tooling in enterprises that have outsourced their service desk function. It is aimed specifically at organizations that are about to outsource their help desk and providers that specialize in taking over first line IT support for enterprise customers.


ITSM Crowd 50 – Global State of SIAM

December 03, 2018
Tune in live on YouTube for a discussion of the global SIAM survey results which were recently published in a white paper. This live stream will be hosted by Claire Agutter. Martijn Adams of 4me will be part of the panel.


Service North: SIAM Edition

November 01, 2018 – Manchester, United Kingdom
Last year, Scopism hosted the world’s first dedicated SIAM conference. The event returns this year with 4me as its platinum sponsor. The results of a global SIAM survey, which is currently being conducted, will be presenting and discussed at Service North.


WEBINAR: VeriSM – Unwrapped and Applied

September 19, 2018
Hear VeriSM’s lead-author team present their latest book. This is your chance to ask them everything you would like to know about VeriSM. Also, Martijn Adams will introduce the 4me VeriSM content pack.
This webinar is hosted by IFDC’s partner EXIN.


WEBINAR: Knowledge-Centered Service (KCS) with 4me

July 05, 2018
Knowledge-Centered Service (KCS) is the first knowledge management approach to make it easy for organization to capitalize on the knowledge they generate every day as they provide support for the services they provide. This webinar introduces the KCS methodology and demonstrates the KCS features that 4me provides. 4me is not only the world’s fastest KCS tool; it also offers the tightest KCS integration with 4me’s Incident and Problem Management functionality, all at no additional cost.


WEBINAR: Operationally Supporting GDPR Compliance

May 03 & May 22, 2018
On May 25 you will need to be ready for GDPR. This represents a lot of work for most companies. This webinar will show you a ready-to-use solution for the handling of requests and performing assessments in your organization related to GDPR.


ITSM Crowd 35 – Enterprise Service Management

May 03 & May 22, 2018
Claire Agutter from ITSM Zone discusses the recently published Enterprise Service Management Essentials paper, and what Enterprise Service Management (ESM) means for organizations, with her guests Daniel Karen Ferris, Martijn Adams and Simon Dorst.