Webinar USM in de praktijk (Dutch)
December 15, 2022 – 3pm CET – Online
The IT Management Group, together with SURVUZ (the foundation that manages USM) and 4me, will organize an online webinar about USM. What is USM, how is USM applied in an organization and what are the experiences of organizations that already successfully apply the USM method?
Reactive behavior is so 2021!
How you experience it is how you remember it… Hostmanship is all about the feeling you give people when you help them. As a service organization you deal with customers on a daily basis and you can influence the experience of your customer. But how do you do that exactly? Which tools can you best use for this? Meet 4me at our partner Joost-IT to learn more.
‘Between & Within’ – Easier collaboration between and within government organisations
12 January – Groningen
19 January – Eindhoven
26 January – Den Haag
2 February – Amersfoort
The government has to make progress towards better cooperation and simplicity in the provision of services. This applies both between and within government organisations, as well as to the ultimate consumers of those services. In those meetings, the participants will receive information about the USM method, tooling and implementation strategies.
Fail fast, but gracefully! – 17th Annual conference itSMF CZ
January 26 – 27, 2023 – Prague, Czech Republic
The time has come to deal with “bad” practices as well as good ones, and share practical stories of what went wrong in delivering value. How did you deal with it? What lessons or improvements have resulted from this? Let’s explore together the factors of failure and how to deal with them.
May 22-26, 2023 – Seeheim-Jugenheim, Germany
The BMPK congress combines workshops, presentations, networking and one of the largest exhibitions in the German-speaking region. Executives and specialists from internal and external IT organizations meet here to discuss best practices, ideas and innovations for the future of service management, project management or agile approaches.