Industry & Analyst Recognition

Leading industry analyst firms recognize the value of our next-generation service management solutions. Explore their findings and opinions.

2021

4me Receives SERVIEW CertifiedTool Seal of Approval for Service Management for all ITIL 4 Practices

SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given 4me the SERVIEW CertifiedTool award. The rigorous assessment of our service management software was completed over 600 criteria across 19 different ITIL 4 processes.

“For corporate employees, 4me is the self-service app that is always there for them when they need help.”

4me Named a Leader in the April 2021 ISG Provider Lens™ Enterprise Service Management Report for Germany

4me has been recognized as a leader among Enterprise Service Management tool providers. ISG’s ESM Tools quadrant compares software solutions for automation of cross-organizational processes based on functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design.

“4me must have a place on any company tender looking for an integration platform for complex, cross-company ESM solutions.”

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4me Receives 2021 Gartner Peer Insights Customers’ Choice Distinction

4me has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools. Gartner Peer Insights is a globally recognized online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers. The Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools is a report that synthesizes customer reviews into insights for IT decision-makers.

“A very well designed ITSM and beyond tool making working with your providers a breeze!”

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2020

4me Recognized as Rising Star for SIAM and ITSM in Germany in 2020 ISG Report

In a recent research report Information Services Group (ISG), a leading analyst firm, names 4me as the rising star in Service Integration and Management (SIAM) – also known as multi-provider management or multi-sourcing – and IT Service Management in the German market.

“4me enables multi-cloud vendor orchestration: Its go-to-market approach is aimed at MSPs and partners for providing a platform for information management in multi-tenant service management.”

4me Receives SERVIEW CertifiedTool Seal of Approval for Project Management

SERVIEW has been observing and analyzing the market for ITIL, PRINCE2 and Scrum software solutions since 2003. With the SERVIEW CERTIFIEDTOOL award, SERVIEW brings transparency and comparability to the software market. SERVIEW is strictly neutral towards software providers.

“The SERVIEW CERTIFIED TOOL award only benefits service and project management users. I want to make sure that our customers are able to instantly distinguish very good software solutions from those that are not so good.”

Ema Reports the Impact of 4me and Its Unified Self-Service Portal on the Itsm Market in This Impact Brief

This paper presents EMA research findings punctuated by the practical, firsthand experience of the Head of Global IT Operations for a global retail company that has roughly 40,000 employees working at over 2,500 locations in more than 30 countries with 4me’s unified point of self-service for employees.

“4me’s One-Stop Self-Service Portal Redefines Enterprise Service, Boosting Itsm and Employee Productivity.”

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Enterprise Management Associates (EMA) names 4me Vendor to Watch (ITSM + ESM + SIAM = 1)

In a special research report EMA, a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies, named 4me a Vendor to Watch based on its design-level embrace of ESM and SIAM within its ITSM vision. EMA Vendors to Watch are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.

“EMA anticipates that CIOs will quickly see the benefit of an ITSM platform that manages internal and external services and enables dynamic outsourcing that works from the perspectives of functionality, cost, efficiency, and employee satisfaction.”

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2019

4me Receives SERVIEW CertifiedTool Seal of Approval for Service Management for 17 ITIL 3 Practices

“4me brings a fresh approach to service management. This approach is certainly going to help customers mature in their service management disciplines and will enable them to collaborate with their external suppliers like never before.”

4me Recognized as Rising Star for SIAM and ITSM in USA in 2019 ISG Report

4me is recognized as a “Rising Star” in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management (SIAM) vendors to support the needs of enterprise organizations to support the

“4me is ideal for automating operations and offering a service portal for all enterprise employees for any kind of request.”

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