MED-EL

4me - MED-EL success story

SUCCESS STORY

MED-EL

MED-EL chose 4me to improve the speed and quality of its IT service

MED-EL logo

HEADLINE SUCCESS

increase

TEAM MORALE AT ALL-TIME HIGH

ontime

FASTER 1st TOUCH RESOLUTION

project

EXPANDED TO ALL DEPARTMENTS

The implementation was so successful that the firm is expanding 4me across the business.

Based in Innsbruck Austria and with offices in 30 countries, MED-EL is a global leader in hearing loss solutions with a research and development history going back 40 years.

Looking for a fast and modern ITSM solution

MED-EL wanted to improve the speed and quality of its IT service. It needed a fast, modern and mobile ITSM solution that was able to be accessed from anywhere at any time. Head of IT Tobias Kilga and his team looked at a number of different tools before narrowing down the search to ServiceNow, iVanti, SMAX, Valuemation (USU) and 4me.

4me’s Service Integration and Management (SIAM) and Tracking capabilities, and the large number of third-party support partners, led to it being the final choice to support MED-EL’s on-the-ground team in 120 countries. Tobias says: “It was the only elegant solution we saw.” 

Although price was not an initial consideration in the tool selection, Tobias says:

“The way in which 4me charges for use of the application is fantastic. It enables agility and we pay only for what we use. The value for money is unbeatable.” 

Industry

  • Medical Products

Location

  • Headquarters in Innsbruck, Austria with employees in 120 countries and IT team members in 7 countries.

Challenges

  • Need for a fast, modern and agile ITSM solution that would work in whichever of the 120 countries the IT team members were working at the time.

Solution

  • Comprehensive and easy to understand out-of-the-box reporting
  • Setup and use has been so straightforward that it is being implemented accross all internal departments
  • Significant reduction in lead time and an increase in first-touch resolution.

“4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me. Setup was so simple that we are now moving all internal departments to 4me ESM.”

Tobias Kilga, Head of IT at MED-EL

Scope

  • Incident Management
  • Request Management
  • Change Management

Followed by:

  • Knowledge Management
  • Problem Management

Integrations

  • Active Directory
  • SSO
  • Inventory System (CI/CMDB)
  • Monitoring

Implementation

The implementation took 90 days from contract signing to go live. It was managed by 4me partner techwork. Tobias says: “They took care of everything in a professional and timely manner. We never hit a wall and got everything we needed. All project goals were met by either techwork or 4me.”

In fact, this implementation was so successful that MED-EL is now expanding the use of 4me.

Training

All IT team members completed the thorough 4me online training, with some instructor-led training completed remotely.

Go Live

Since 4me went live, the IT team has enjoyed many of its features, but Tobias says that what he really likes is, “as banal as it sounds, the comprehensive out-of-the-box reports”. “It is great fun to work with them. They are easy to understand and offered much more than I had expected.” The IT team also likes the service-centric way that 4me is structured.

Results

Since go live, MED-EL has seen a significant reduction in lead time and an increase in first-touch resolution. The response from users has been very positive and, Tobias says, IT departmental satisfaction is at an all-time high. 

If other businesses are looking for a new service management solution, Tobias recommends that they find a tool that fits their company. “Know what you want and understand what the tool can provide. We needed a partner who could meet us where we were, at eye level, and help us to get where we needed to. 4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me.”

“ITSM setup was so fast and simple that we are now moving to Enterprise Service Management. All internal departments providing services will soon be on 4me.”

“Know what you want and understand what the tool can provide. We needed a partner who could meet us where we were, at eye level, and help us to get where we needed to. 4me should be on everyone’s shortlist. The license model, functionality and performance are strong arguments for selecting 4me.”

Tobias Kilga, Head of IT at MED-EL

4me success story - MED-EL

JMA

SUCCESS STORY

JMA Wireless

jma wireless logo

HEADLINE SUCCESS

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IMPROVED AVAILABILITY

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REQUESTS VIA SELF-SERVICE

About the customer

JMA Wireless designs and builds next-generation communication systems, delivering the industry’s most powerful technologies enabling 4G LTE, 5G, CBRS and LAA on networks worldwide. The US firm has a 75-year history, with its HQ in New York and eight locations worldwide.

Reason for evaluation

When JMA introduced XRAN™ software, it needed to set up a 24/7 service. The challenge was to manage numerous contracts, with different SLAs, for the many JMA customers located across several time zones. JMA considered BMC Remedy and Zendesk, but chose 4me because the integration with other tools and the speed of development was so good.

Results
JMA can now support its customers wherever and however they wish

JMA equipment is often installed in venues or locations that are difficult to reach. Matteo Balducci, Value Added Services Manager at JMA Wireless, says that 4me’s Mobile Application for iOS and Android has really helped customers to gain support via their mobile phone and to submit photographs to be evaluated. The email integration supported by the 4me tool has also been very valuable as some customers prefer to use email to ask for support.

 

What was implemented?

  • Service Level Management
  • Incident Management
  • Configuration Management
  • Knowledge Management
  • 4me Mobile App
  • Email Integration
matteo balducci

“4me fulfilled our need, giving us a unique platform able to collect all the requests automatically ordered by priority. We gained a more efficient level of support, linked to the ability to track all the requests of our customers and their SLAs.”

Matteo Balducci, JMA Wireless

Hans Anders

4me - Hans Anders success story

SUCCESS STORY

Hans Anders

Optical Retailer Hans Anders Required a Flexible Enterprise Solution to Manage Services for Hundreds of Stores in Northern Europe

HEADLINE SUCCESS

COMPANY-WIDE ACCEPTANCE

OVER 5000 REQUESTS PER MONTH

FULL MOBILE ESM DEPLOYMENT

After an initial installation for only part of the organization, the remaining departments insisted on being connected as well.

Hans Anders Retail Group is a market-leading, value-for-money optical retailer in North-West Europe. The company operates under the Hans Anders, eyes + more and Direkt Optik retail banners, and offers a range of private label and branded spectacles, hearing aids, contact lenses, and sunglasses at average price points significantly below its major competitors. The company was founded in 1982 and is headquartered in the Netherlands. They have around 700 physical stores in the Netherlands, Belgium, Germany, Austria, and Sweden.

The Best Service for the Best Price

The Dutch retailer has a brand position: ‘The best service for the best price’ and wanted the Hans Anders motto to apply to their own service organization. The in-house software used by their IT department, and subsequent internal communications, was largely based on emails, and that made it difficult to achieve the desired service levels and make them measurable. Sanne Oosterhoff, Group Operations Director and responsible for supporting store operations, says: “We were an Outlook-driven organization. Each request or incident was received by email, and often several emails followed with questions about the progress of these requests. About 3000 emails a week were received by the store operations support teams.”

Industry

  • Retail

Location

  • The Netherlands, Belgium, Germany, Austria, and Sweden

Challenges

  • 700 Stores in a multinational organization and no overarching software to manage their services

Solution

  • An integrated Enterprise Service Management solution that connects the stores to the service organization, helping them to continue to grow by providing efficient, on-time services.

“Which departments use 4me? Better ask who is not using it. First, we connected IT and Operations, and then we had to push for the next departments. But soon after, the other department heads asked why they were not connected: Marketing, Facilities, HR, Finance, Logistics. They now all have one entrance: the 4me portal.”

Sanne Oosterhoff, Group Operations Director
Hans Anders

The shops are central to their service organization: staff members may differ from day to day, but the requests and problems remain the same. Asset management is essential for those stores, involving glasses, cash registers, screens, and marketing materials. Hans Anders looked at several solutions both national and international, including 4me. Out of the box, none of these solutions was a 100% match for Hans Anders’ needs, but 4me proved to be the easiest to adapt to the specific requirements of the customer.

Implementation

4me partner InfraVision took care of the implementation. The solution was ready-for-live within two months. Due to the Coronavirus, the training was initially given online, but it turned out to be so effective that the rest of the organization used the recordings for the remaining employees.

Sanne says about the collaboration with InfraVision: “The collaboration truly felt like a partnership. Right from the start, we sat at the table with people with real know-how. They were able to answer our questions immediately and resolved issues quickly and competently. We even reviewed and improved our workflows together. I have seldom seen a project so well executed.”4

Scope

  • Request Fulfillment
  • Incident Management
  • Configuration and Asset Management
  • Service Level Management
  • Change Management

Hans Anders has already shown a keen interest in adding knowledge management.

Go Live

The store staff are very positive about 4me, as they can now follow exactly what is happening with their questions and requests. As one of the store owners puts it: “We see that our tickets are quickly picked up and prioritized and that our requests are taken care of on time. But more importantly: with the new system we work more efficiently so that we can devote more time and attention to our customers. It’s fair to say that 4me helps us all to be more successful and to further expand our market leading position.” On average, about 5000 requests are entered into the system per month.

Results

According to Sanne Oosterhoff, the biggest improvement for the service organization is the new Change Management process via 4me. Renovations, opening new stores, and onboarding are processes that run across different departments. These workflows go step by step through the organization and run much smoother than before. 4me is now leading in this, and we can steer much more objectively and tightly. “We are now achieving our goals. Our service to the stores is now fully measurable, and everything measurable will eventually improve.”

“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of 4me, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”

Sanne Oosterhoff, Group Operations Director
Hans Anders

4me - Hans Anders success story

Egmont

4me egmont success story

SUCCESS STORY

Egmont

egmont logo

Egmont wanted a responsive and speedy cloud-based service management solution to replace a poorly performing on-premises one.

Improving collaboration for a Nordic media power house

Egmont is a leading media group in the Nordic region, covering films, TV, cinemas, magazines, books, streaming services, educational materials, e-commerce, digital marketing services, gaming and e-support. It has interests in 30 countries and some 6,600 employees that produce high-quality content and digital innovation. It publishes 700 magazine titles, broadcasts 154 hours of TV each day, publishes 2,100 new books a year and releases one film a week. Egmont also runs its own commercial foundation which is committed to supporting initiatives that generate positive change and value for children and young people at risk.

Egmont consists of four divisions: Egmont Publishing, Egmont Books, Nordisk Film, and TV 2 in Norway. Its IT staff are based across Europe in Copenhagen, Sweden, Norway, the UK, Poland and Germany.

 

Challenges

Egmont had eight different service management solutions in use across the organization. One of those solutions was an on-premise solution that was reaching end of life from a support perspective. Egmont wanted to replace this with a new cloud-based solution. This would reduce the cost of infrastructure, maintenance and solution management. One of the main problems with the old solution was that it was not performing well.

Sys Mindedahl, ITSM and Process Manager, explains: “(With the old solution) we could make a cup of coffee while waiting for a response. As soon as we had more than ten users logged in at the same time, it wasn’t useable.”

Egmont decided that responsiveness was key in the search for the new solution. It also wanted to find a solution provider that would offer a good relationship and understand what it takes to drive organizational change, rather than just invoicing every time help or a change was requested. Egmont spoke to representatives from BMC and ServiceNow, before choosing to go with 4me and its partner VisionWillow.

Sys Mindedahl says that the commitment of VisionWillow to comprehensive organizational change management, coupled with the speed and responsiveness of the solution, were key factors in the selection of 4me.

Industry

  • Media

Location

  • Denmark (Headquarters)

Challenges

  • Solution responsiveness
  • Improving collaboration while maintaining autonomy
    of business units
  • Need to deliver comprehensive change management
  • Multi-country rollout across different businesses
  • Need to be GDPR compliant

The other really important factor was that the different businesses within the Egmont organization were keen to maintain autonomy over their own service management solution. 4me was able to offer the same solution with strong collaboration capabilities to all of the businesses, but to give each autonomy over their own 4me environment

Sys Mindedahl explains: “Before 4me, if one business unit had to pass work to another, it would manually cut and paste it from one solution into an email and then email it to the other business unit.”

sys-mindedahl-150x150
"We have been impressed with how easy it is to extend the solution with Automation Rules and UI Extensions. Anyone can learn to use these capabilities quickly and without needing to have a development background."
Sys Mindedahl
Egmont

Implementation

The implementation of 4me within Egmont started in mid-August 2017 and went live on December 1st that year. It was delivered on time, within the agreed budget and within the agreed scope. In terms of processes, the deployment involved:

  • Service level management
  • Some configuration management (laptop, desktop, servers and applications)
  • Incident management
  • Request management
  • Change management

Sys Mindedahl says: “Our core project team was highly engaged in the implementation, and we had staff from all over the IT organization participating. The project plan had a realistic timeframe and the milestones contained both technical elements as well as organizational/process elements, which is very important.“

Training

The Egmont project team trained specialists in a half-day session and a full-day session was held for administrators. There was side-by-side training during and directly after the go live.

Sys Mindedahl adds that it was incredibly valuable that all the initial build, testing and training were done in QA, ensuring that subscription costs were minimal before the go live.

Go Live

The rollout country by country was quick and easy and 4me enabled Egmont to standardize, process and consolidate where there were requirements for GDPR, as well as for improved information and security processes.

Egmont has been able to extend the value of some of its other solutions by integrating them with 4me. As the different business units within Egmont come onto 4me, they have access to these solutions. Integrations have now been built with AD, SCCM, SolarWinds for event management and some critical alarms tied to on-call schedules in combination with the app PagerDuty, which helped the on duty person to focus on fixing, and having a ticket assigned automatically in 4me.

Egmont recently integrated 4me with a custom SQL CRM solution, which is fed from SolarWinds. One of Egmont’s external service providers, GlobalConnect, has established an email interface between 4me and its ServiceNow instance.

Egmont has found 4me intuitive to use. Sys Mindedahl explains: “We have been impressed with how easy it is to extend the solution with Automation Rules and UI Extensions. Anyone can learn to use these capabilities quickly and without needing to have a development background.”

 

Solution Results

  • 4me rollout was quick and easy across the Egmont businesses and different geographical locations.
  • Service level management, configuration management, incident management and request management processes have all been deployed with change management due to be implemented soon.
  • Integrating with 4me has extended the value of other Egmont solutions such as SCCM.
  • Different business units within Egmont have been able to maintain autonomy while increasing the ability to communicate with other Egmont businesses.
  • The organization is now GDPR compliant.

“We have no more on-prem maintenance. Instead, we have high performance and response times, easy implementation and the ability to maintain and develop to other branches with little help afterwards. The project was delivered on time, on budget and, best of all, with 99 percent user satisfaction – thanks to the team effort provided.”

She adds: “I would recommend 4me and VisionWillow to other firms because 4me’s approach is so very different from other service management suppliers.

“I would not even call 4me a supplier. It’s a partner and it’s a partnership that the customer signs up for, which says just about everything as to why it is different from others.”

“4me is not mainly about the features and the modules of a tool, it’s about collaboration, 4me listening to customer needs and keeping up with constant change and agile development. These elements are important for any organization that wants to be able to provide the future services that might be outside of your own core services and require collaboration, integration and automation across vendors and customers.”

 

Sys Mindedahl, Egmont

Deloitte

4me deloitte success story

SUCCESS STORY

Deloitte

deloitte logo

Deloitte Belgium selected 4me to give its employees the fastest and most user-friendly access to support so that employees can focus on serving their customers. 4me provides employees with IT services, answers to HR questions and even help with car leasing.

All About People

Deloitte is the largest professional services network in the world by revenue and by the number of professionals. Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services. In Belgium, Deloitte has more than 2,800 employees in 11 locations across the country. It serves national and international companies, from small and middle-sized enterprises, to public sector and nonprofit organizations.

It’s the employees that make Deloitte exceptional. Each person is unique and valued for being among the best and brightest in the business. And there is a strong believe in the strengths that can be derived from diversity. There are 44 nationalities within the Belgian firm. The gender diversity ratio is almost balanced with a workforce made up of 46% women to 54% men. Because the success of the firm is directly tied to the quality of the people it employs, it invests heavily to make sure it recruits and retains the best.

Giving Them the Best

“Hiring the best people is just the beginning,” explains Jean-Marie Van Cutsem, Security Manager, CISO at Deloitte Belgium. “Retaining the best requires much more. “The people who work for Deloitte want to succeed. We have created an environment in which they can do that. If they need anything, there are teams of support professionals within the company ready to help them. “This allows them to concentrate on delivering value to their customers. We want our support professionals to be able to excel in the same way. We have to give them the tools that allow them to be the best at what they do. That’s what is on our minds when we select tools for our staff.”

 

Industry

  • Professional Services

Location

  • Belgium

Challenges

  • Existing ITSM solution took much time and tool-specific knowledge to maintain
  • Support for additional ITIL processes, like change management, needed
  • HR and Fleet Management departments in need of an online support portal
jean marie van cutsem
“It was the elegance, the superior user experience, that made 4me stand out. A lot of attention has been paid to the design of the application. The team that developed it clearly understands the needs of the people who use their tool.”
Jean-Marie Van Cutsem
Deloitte Belgium

The Need for a New Tool

Deloitte Belgium’s homegrown ITSM solution was working well for Incident Management and Configuration Management. It even included a few advanced integrations that automated many of the provisioning steps for rolling out new PCs and bringing new employees on board. Demand for an online self-service portal and more advanced Change Management features pushed the organization to make a decision. They could either invest in a significant development effort to extend the existing tool, or they could look for a new off-the shelf solution. A quick comparison of the pros and cons indicated that it was time to select a new service management application.

 

SAP Support

The SAP environments that Deloitte Belgium uses are hosted and supported by separate teams of specialists. To ensure that they would be able to collaborate smoothly, these support teams decided to set up their own 4me environment for Deloitte Belgium’s SAP-related incidents and changes.

Implementation

InfraVision, the company that helped Deloitte Belgium migrate to 4me, prepared the necessary 4me accounts to ensure that this collaboration takes place in a secure fashion. “The implementation of our HR Shared Service center implied specific demands as we wanted to guarantee complete confidentiality to our internal clients with only authorized HR staff able to access the information,“ says Isabelle De Becker, Director HR Operations at Deloitte Belgium. “This specific setup required a lot of tuning of the configuration and even some new features that were added to 4me. The outcome of the strategic setup made it possible for all users (2,800 people) to filter on FAQs before contacting our HR experts.”

Scope

The following ITIL processes were included in the scope of the deployment of the 4me service:

  • Request Fulfilment
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management
  • Configuration Management

Solution

  • Set up separate 4me accounts for the different support departments
  • Set up additional 4me accounts for highly confidential HR support requests
  • Prepare one home page from which the support portals from the different departments can be accessed
  • Ensure that all accounts are linked to support workflows across department boundaries, while ensuring that support staff can only access the information that they are authorized to see
  • Build integrations between HR and IT systems to automate provisioning for new employees
  • Automatically upload 4me data to onpremise data warehouse for advanced reporting and analytics

Results

  • Reliable and consistent online access to support from IT, HR, Fleet Management, Facility Management, etc.
  • Additional provisioning tasks have been automated
  • Improved management decision support from advanced reporting
  • Online support capabilities extended to include applications (like SAP and DIAS) managed for external customers
martijn adams

“The service catalog of Deloitte Belgium is large and complex. Many services are obtained from member firms in other countries, as well as from external service providers. The services that are delivered to the customers and employees are often made up of components provided by internal and external providers. It was impressive to see how easily the entire service catalog could be modeled in 4me.”

Martijn Adams, 4me

Culina Group

4me success story - Culina Group

SUCCESS STORY

Culina Group

Culina Group, the Logistics Experts Delivering Service Management Excellence with 4me.

Culina Group logo

HEADLINE SUCCESS

office

10 BUSINESSES

location

65 LOCATIONS

staff

9,000 STAFF

About Culina Group

The Culina Group (Culina) is a market-leading ambient and chilled food and drink third-party logistics specialist. It provides warehousing, distribution and contract packing services and has a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. Culina has recently added both Fresh and Food Manufacturing divisions and is working to maintain its status as a leading logistics company in the UK.

A Single Tool for Collaboration and Integration

Culina comprises several companies, including Great Bear Distribution, Morgan Mclernon and Warrens Warehousing and Distribution, and consequently several IT service management tools were being used, including BMC Track-It! and Sunrise Sostenuto. In isolation, these solutions adequately satisfied the needs of request management but did little to engender a spirit of collaboration across the various IT teams that support more than 9,000 staff, in 10 businesses, at 65 locations. They also did not integrate with the corporate services provided by Culina’s parent company, Unternehmensgruppe Theo Müller (Müller).

Strategically and tactically collaboration was key. Closer alignment between Culina and Müller’s operations was a critical factor, as so many supply chain management processes overlap. Many Culina vehicles are branded Müller because they are responsible for the distribution of Müller’s dairy products to the retail industry. 

Clearly, Culina needed a solution that enabled its support teams to come together to collaboratively work towards a more shared-services approach in the UK as well as incorporating the range of corporate services that employees expect. The decision to consider and select 4me was based on a recommendation from Müller, as well as being influenced by the existing relationship that some of the Great Bear team had with Revo 4me Services (Revo), former provider of BMC Track-It! and current 4me Partner.

The decision-making process, chaired by Nathan Podmore, Group IT Director, included representatives from across IT and the Culina Group. Mark May, Group Service Delivery Manager, became the nominated project lead. 4me and Revo jointly presented the solution and spent time with the project team to understand their requirements in order to transition the various support functions to a single, multi-tenant cloud platform.

Industry

  • Logistics

Location

  • UK

Challenges

  • Ten businesses using different IT service management tools
  • Lack of integration with the parent
    company Müller
  • Lack of collaboration and shared services between companies within the Culina Group.

Solution

  • Branded self-service portal that allows staff to access their IT service entitlements, self-resolve issues using aligned knowledge articles or quickly log a request with the Service Desk
  • 4me was implemented to support incident, problem and change management
  • 4me was integrated with Microsoft Active Directory and enabled secure single sign-on (SSO) with OneLogIn
  • Seamless collaboration between the different group IT departments, the HR department and with the parent company
Nathan Podmore

“4me’s Service Catalog helped us consider many things about our internal structures and where skills exist, enabling us to completely reshape our support capabilities.”

Nathan Podmore, Group IT Director

Implementation

The deployment was time-dependent due to the imminent contract end-dates with the incumbent vendors. The initial implementation went live in just over a month, and afforded Culina a period to run 4me in parallel with the other systems and transition services, at a pace that did not disrupt operations and allowed for high user adoption.

The first phase of the project launched a branded self-service portal that allows staff to access their IT service entitlements, self-resolve issues using aligned knowledge articles or quickly log a request with the Service Desk.

If the employee needs to log an issue, the request is subsequently assigned for fulfillment and placed with the service-relevant analyst and/or support team. From this point, 4me was implemented to support incident, problem and change management, and a range of Service Level Agreements (SLAs) were established to ensure time-appropriate delivery of services across the group and to ensure the work-loading and allocation of tasks across the unified and merged support structure remains on target. Nathan Podmore says he is impressed with the discipline that 4me has added. 

Integrations

As part of the implementation, Revo also integrated 4me with Microsoft Active Directory and enabled secure single sign-on (SSO) with OneLogIn.

Training

The Revo project plan included role-based remote training for Culina’s support staff, and this was further supplemented as many specialists also worked through 4me’s online training resources. This remains true today as new support specialists find 4me an easy solution to self-train on.

Go Live

Since going live in early 2020, Culina Group has had full, uninterrupted availability of the 4me solution. “From go live to now, 4me has simply worked, the updates are weekly and without any disruption to Culina’s operations,” concludes Mark May.

In addition, the number of users has increased by 33 per cent as outlying specialists have been added and further integration with the corporate services, provided by Müller, is underway. HR/Payroll is now a support domain, and Culina employees will be able to make requests to HR about salaries, overtime, pensions and much more. 

Results

Although 4me has unified Culina’s IT organization and standardized its service management solution, it is difficult to quantify improvements because so much was previously siloed and isolated. The single view that Culina has gained on the demands being made across the Group means that benchmarking can now begin.

Culina can now start to share skills and resources across their UK locations to improve day-to-day support efficiencies. Previously, visibility of request types and work-loading of specialists was siloed within each business unit and unnecessary backlogs could appear.

4me has allowed Culina to create a structure of support resources and services that is unified. The service catalog has allowed cross-business teams to exist and this has improved operating coverage through collaboration.

The shared approach to IT service delivery will drive new efficiencies across the business and will enable a collaborative platform with Müller.

“Because support and service processes are highly optimized in 4me and work out-of-the-box, this gave Culina a luxury that is scarce in a business that supports both just-in-time manufacturing with Müller and the distribution of fast-moving consumer goods (FMCG) to retail – a contingency of time.”

Mark May, Group Service Delivery Manager.

4me success story - Culina Group