The integration capabilities that the 4me service provides are endless. The 4me Developer web site is maintained specifically to make it easy for developers to build integrations with other applications. Some of these integrations have been made available to all 4me customers. Below is a list of these standard integrations.
Atlassian JiraThe integration with Atlassian Jira is available for development teams that use Jira Software to work on the requests for bug fixes and enhancements that are assigned to them in 4me. It is also available for organizations that use Jira Service Desk to forward incidents to a service provider organization that works in 4me. This integration is available, as part of the 4me Integration service, for customers with an on-premise Jira environment, as well as for those that use Jira in the cloud.
The integration with BMC Remedy is provided by the 4me Integration service. This managed integration makes it possible for 4me customers to collaborate with external service providers that use Remedy. Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated. This integration also makes it easier for large enterprises to gradually migrate from Remedy to 4me. Once all support groups have moved off of Remedy, the integration can be switched off.
A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the 4me Integration service. It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.
Cloud-based provides application integration and workflow automation which allows 4me customers to easily automate processes between different cloud solutions. To find out more about it check out the 4me channel description on Cloudpipes website.
ConnectNow is a web-based chat system, designed for service-oriented support organizations that want to offer their customers a chat interface that they can use to obtain support from humans. This video provides a quick overview of the integration between ConnectNow and 4me.
Deloitte Identity & Authentication Service (DIAS)
Deloitte offers authentication and identification services with 4me to enable organizations to manage and integrate their users in a secure way using multifactor authentication methods.
Go Integrator by Mondago is a desktop client application that links an organization’s BroadWorks hosted telephony system to its 4me account. Mondago are a leading provider of computer telephony integration (CTI) and Unified Communications (UC) products for a wide range of popular on-premise and hosted telephone systems.
Advantages of using Go Integrator
- Full call control (answer, hang up, transfer, hold)
- Presence see the phone status of all colleagues
- Call history
- Click to dial from multiple applications (including 4me)
- Management of user settings
Advantages of the 4me integration with Go Integrator
- When an incoming call is received from a person who is registered in 4me, Go Integrator pulls this person’s contact details and displays them on the screen.
- An incoming call can then be accepted and the 4me Service Desk console can be opened with the caller selected directly from Go Integrator.
- Any person registered in 4me is searchable within Go Integrator.
The Google Analytics integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web analytics service offered by Google.
Google Cloud Identity
The single sign-on (SSO) integration provided by Google Cloud Identity is based on the Security Assertion Markup Language (SAML). It allows users to sign in to 4me with their Google Cloud credentials.
InfraVision Integration Service
InfraVision’s powerful and flexible integration platform is used to exchange information of people, organizations, requests, tasks, etc. between 4me and other systems such as Active Directory, Remedyforce and SAP. The InfraVision Integration Service is offered as-a-service, which ensures organizations do not need to build, host, monitor or support their integrations.
The 4me Lansweeper Connector integration makes it easy for organizations to extract their assets from Lansweeper and securely import them as configurations items (CIs) into their 4me configuration management database (CMDB). Find out how support specialists can jump from a 4me CI record straight into the corresponding Lansweeper asset record with a single mouse-click in this datasheet.
Microsoft Active Directory Federation Services
Out-of-the-box, the 4me service provides a complete single sign-on integration for Microsoft’s SAML 2.0-compliant Active Directory Federation Services (AD FS).
Microsoft Azure Active Directory
Microsoft has integrated Azure Active Directory with 4me to enable single sign-on for their 4me users. The tutorial that Microsoft prepared for this offers detailed configuration instructions.
This standard integration can also be used to automate provisioning. It makes it easy for organizations that use Azure Active Directory to populate 4me with their employee data and to maintain this data in 4me in a fully automated fashion. The 4me integration app is available for download from the Azure Marketplace.
Microsoft Power BI
The 4me Power BI Connector makes it easy for organizations to make their 4me data available in Microsoft Power BI to build highly customized reports and dashboards. The 4me data can then be combined with data from other sources, such as the organization’s PABX to allow an average hold times report to be included on a service desk dashboard.
Microsoft Skype for Business
The standard Microsoft Skype for Business computer telephony integration (CTI) gives service desk analysts the ability to launch the 4me Service Desk console with the caller already selected when they accept incoming calls.
Microsoft System Center Configuration Manager
The 4me SCCM Connector provides a configurable integration between Microsoft System Center Configuration Manager (SCCM) and the 4me configuration management database (CMDB). By default, this connector takes the discovered data from SCCM about PCs and servers, as well as the software that is installed on them, and uses it to keep the 4me CMDB up to date. Right out of the box, the 4me SCCM Connector also maintains the link between the configuration item records of the PCs and the person records of their users.
The miniOrange single sign-on solution provides easy and seamless access to numerous enterprise resources, including 4me, with one set of credentials.
Okta is an identity and access management solution. Okta is already pre-integrated to provide secure single sign-on for 4me customers. This integration has an Okta Verified Provisioning (SCIM) Certification, which means that it can be used to automate the maintenance of an organization’s employee information in 4me. More information about using Okta to automate the provisioning of people data can be found on the 4me Developer website.
ONEiO by Service-Flow
ONEiO allows you to easily establish integrations with the service management applications that are included in the supplier network and ecosystem. The list includes managed service providers like IBM, Fujitsu, TCS, CGI and many more. In conjunction with ONEiO, 4me uniquely delivers full SLA tracking and full visibility of provider performance, which other vendor solutions would fail to capture.
Organizations that use OneLogin can give their users seamless access to 4me through OneLogin’s standard SAML-based single sign-on integration.
The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the 4me service.
RightAnswers becomes an integral part of the 4me service when the integration with this KCS-verified knowledge management solution is activated. This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.
SAP Business Intelligence
The 4me Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI). These features make it easy to automate the daily import of their 4me data into SAP BI.
The standard ServiceNow integration makes it easier for 4me customers to work together with organizations that use ServiceNow. With this integration in place, ServiceNow requests and incidents can be passed to 4me as requests, and 4me requests can be passed to ServiceNow as either requests or incidents. Because this integration is based on the 4me Integration service, it is fully customizable.
Customers that need to connect multiple ServiceNow instances can also use this standard integration. It allows them to effectively outsource the hosting, monitoring, support and maintenance of the interfaces between the ServiceNow instances. The added advantage of using this integration to connect ServiceNow instances is that it makes 4me ‘s advanced SLA reporting available. As soon as the integration is activated, it automatically starts to track the level of service that the organizations provide to each other.
SSO Easy provides seamless cloud-based single sign-on access for its users to 4me.
techwork – directory integrator
The scripts of techwork’s directory integration have been refined several times. Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature. Find out more in this product sheet.
techwork – reporting
A fully automated ‘normalized’ reporting database. Data can be used instantly, to gain insights using Microsoft Power BI, Excel Power Query, etc. Find out more on the detailed product site.