4me STANDARD INTEGRATIONS
With 4me you can make use of our standard integrations to deliver even more benefits, more quickly.
The integration capabilities that the 4me service provides are endless. The 4me Developer web site is maintained specifically to make it easy for developers to build integrations with other applications. Some of these integrations have been made available to all 4me customers. Below is a list of these standard integrations.
The integration with Atlassian JIRA is available for development teams that use JIRA to work on the requests for bug fixes and enhancements that are assigned to them in 4me. This integration is available, as part of the 4me Integrations service, for customers with an on-premise JIRA environment, as well as for those that use JIRA in the cloud.
Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. 4me is included in Bitium’s app catalog to give Bitium customers the ability to provide their employees single sign-on access to 4me without any integration effort.
The integration with BMC Remedy is provided by the 4me Integrations service. This managed integration makes it possible for 4me customers to collaborate with external service providers that use Remedy. Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated. This integration also makes it easier for large enterprises to gradually migrate from Remedy to 4me. Once all support groups have moved off of Remedy, the integration can be switched off.
A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the 4me Integrations service. It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.
The Centrify User Suite offers its browser and mobile device users single sign-on access to 4me.
Deloitte Identity & Authentication Service (DIAS)
Deloitte offers authentication and identification services with 4me to enable organizations to manage and integrate their users in a secure way using multifactor authentication methods.
The Google Analytics integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web analytics service offered by Google.
Microsoft Active Directory Federation Services
Out-of-the-box, the 4me service provides a complete single sign-on integration for Microsoft’s SAML 2.0-compliant Active Directory Federation Services (AD FS).
The standard Lync computer telephony integration (CTI) gives service desk analysts the ability to launch the 4me Service Desk console with the caller already selected when they accept incoming calls.
The miniOrange single sign-on solution provides easy and seamless access to numerous enterprise resources, including 4me, with one set of credentials.
Like for many other applications, Okta is providing pre-integrated single sign-on 4me access for its users.
Organizations that use OneLogin can give their users seamless access to 4me through OneLogin’s standard SAML-based single sign-on integration.
The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the 4me service.
RightAnswers becomes an integral part of the 4me service when the integration with this KCS-verified knowledge management solution is activated. This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.
SAP Business Intelligence
The 4me Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI). These features make it easy to automate the daily import of their 4me data into SAP BI.
SSO Easy provides seamless cloud-based single sign-on access for its users to 4me.
techwork – automator
The automator from techwork makes it easy to create and automate advanced workflows in 4me that involve other applications.
techwork – directory integrator
The scripts of techwork’s directory integration have been refined several times. Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature.
techwork – test 2 production
Transfer workflows from a 4me QA account to your organization’s 4me production account without manual intervention. This 4me add-on saves valuable consulting time.
techwork – reporting
A fully automated ‘normalized’ reporting database. Data can be used instantly, to gain insights using Microsoft Power BI, Excel Power Query, etc.
techwork – webshop
Add a self service webshop to makes it easer for end users to submit orders and to streamline the Request Fulfillment process.