STANDARD INTEGRATIONS

The integration with Atlassian JIRA is available for development teams that use JIRA to work on the requests for bug fixes and enhancements that are assigned to them in 4me. This integration is available, as part of the 4me Integrations service, for customers with an on-premise JIRA environment, as well as for those that use JIRA in the cloud.

Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. 4me is included in Bitium’s app catalog to give Bitium customers the ability to provide their employees single sign-on access to 4me without any integration effort.

The integration with BMC Remedy is provided by the 4me Integrations service. This managed integration makes it possible for 4me customers to collaborate with external service providers that use Remedy. Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated. This integration also makes it easier for large enterprises to gradually migrate from Remedy to 4me. Once all support groups have moved off of Remedy, the integration can be switched off.

A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the 4me Integrations service. It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.

The Centrify User Suite offers its browser and mobile device users single sign-on access to 4me.

Deloitte offers authentication and identification services with 4me to enable organizations to manage and integrate their users in a secure way using multifactor authentication methods.

The Google Analytics integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web analytics service offered by Google.

The single sign-on (SSO) integration provided by Google Cloud Identity is based on the Security Assertion Markup Language (SAML). It allows users to sign in to 4me with their Google Cloud credentials.

Out-of-the-box, the 4me service provides a complete single sign-on integration for Microsoft’s SAML 2.0-compliant Active Directory Federation Services (AD FS).

Microsoft has integrated Azure Active Directory with 4me to enable single sign-on for their 4me users. The tutorial that Microsoft prepared for this offers detailed configuration instructions.

This standard integration can also be used to automate provisioning. It makes it easy for organizations that use Azure Active Directory to populate 4me with their employee data and to maintain this data in 4me in a fully automated fashion. The 4me integration app is available for download from the Azure Marketplace.

The standard Microsoft Skype for Business computer telephony integration (CTI) gives service desk analysts the ability to launch the 4me Service Desk console with the caller already selected when they accept incoming calls.

The 4me SCCM Connector provides a configurable integration between Microsoft System Center Configuration Manager (SCCM) and the 4me configuration management database (CMDB). By default, this connector takes the discovered data from SCCM about PCs and servers, as well as the software that is installed on them, and uses it to keep the 4me CMDB up to date. Right out of the box, the 4me SCCM Connector also maintains the link between the configuration item records of the PCs and the person records of their users.

The miniOrange single sign-on solution provides easy and seamless access to numerous enterprise resources, including 4me, with one set of credentials.

The access management solution from NetIQ provides a standard connector for 4me customers. This connector can be downloaded from the NetIQ Connector Catalog.

Okta is an identity and access management solution. Okta is already pre-integrated to provide secure single sign-on for 4me customers. This integration has an Okta Verified Provisioning (SCIM) Certification, which means that it can be used to automate the maintenance of an organization’s employee information in 4me. More information about using Okta to automate the provisioning of people data can be found on the 4me Developer website.

ONEiO allows you to easily establish integrations with the service management applications that are included in the supplier network and ecosystem. The list includes managed service providers like IBM, Fujitsu, TCS, CGI and many more. In conjunction with ONEiO, 4me uniquely delivers full SLA tracking and full visibility of provider performance, which other vendor solutions would fail to capture.

Organizations that use OneLogin can give their users seamless access to 4me through OneLogin’s standard SAML-based single sign-on integration.

The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the 4me service.

RightAnswers becomes an integral part of the 4me service when the integration with this KCS-verified knowledge management solution is activated. This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.

The 4me Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI). These features make it easy to automate the daily import of their 4me data into SAP BI.

The standard ServiceNow integration makes it easier for 4me customers to work together with organizations that use ServiceNow. With this integration in place, ServiceNow requests and incidents can be passed to 4me as requests, and 4me requests can be passed to ServiceNow as either requests or incidents. Because this integration is based on the 4me Integrations service, it is fully customizable.

Customers that need to connect multiple ServiceNow instances can also use this standard integration. It allows them to effectively outsource the hosting, monitoring, support and maintenance of the interfaces between the ServiceNow instances. The added advantage of using this integration to connect ServiceNow instances is that it makes 4me ‘s advanced SLA reporting available. As soon as the integration is activated, it automatically starts to track the level of service that the organizations provide to each other.

SSO Easy provides seamless cloud-based single sign-on access for its users to 4me.

The automator from techwork makes it easy to create and automate advanced workflows in 4me that involve other applications. Find out more on the techwork website.

The scripts of techwork’s directory integration have been refined several times. Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature. Find out more in this product sheet.

Transfer workflows from a 4me QA account to your organization’s 4me production account without manual intervention. This 4me add-on saves valuable consulting time. Find out more the detailed product site.

A fully automated ‘normalized’ reporting database. Data can be used instantly, to gain insights using Microsoft Power BI, Excel Power Query, etc. Find out more on the detailed product site.

Add a self service webshop to makes it easer for end users to submit orders and to streamline the Request Fulfillment process. Find out more on the techwork website.