IT Service Management (ITSM) - 4me

Flexible Pricing

Only pay for what you need, when you need it. Usage-based charges and no minimum contract requirements.

Service-Centric Approach

Customer needs and a well-thought-out service catalog are at the core of effective and efficient IT service delivery.

Fast and Agile Implementation

Choose the path that suits you best and save up to 80% on all implementation costs.

With 4me^®, increased productivity, better collaboration and higher rates of customer satisfaction are all within reach. Our certified ITSM capabilities cover all 19 ITIL practices and much more. We also have a fully active development roadmap, meaning our customers regularly receive enhancements to the product at no extra cost.

Handle service requests with greater efficiency and optimized processes.

Quickly identify and manage new problems for the services that you are responsible for.

Link task templates and change templates to ensure that no process steps are forgotten.

Request support through a highly customizable, easy-to-use interface.

Provide context and dramatically increase relevance for your agents.

Support KCS methodology using this comprehensive set of features.

Realize common objectives and combine multiple changes into a single release.

Gain real-time insight into the quality of service that is being provided.

Capture technical attributes and financial asset data in the 4me CMDB.

Manage your service continuity and recovery with enhanced disaster resilience.

Plan resources with structured selection, prioritization and approval of projects.

Manage operational and strategic project activities in a single solution.

Track time spent on requests, problems, changes and even projects.

Give department heads, managers and service owners filtered information on time and cost.

Add your risk register to 4me to manage project risks and maintain compliance.

ESM

Company-wide service transparency and efficiency is achievable with 4mefor IT, HR, Facilities and more.

SIAM

4me enables organizations to quickly deliver on key service initiatives and to collaborate with service providers.

PRICING

4me believes that its customers should only pay for active system users, not the consumers of the service being provided.