IT Service Management
Service Configuration & IT Asset Management
4me comes with a customizable configuration management database (CMDB) that can be used to simply capture the organization’s assets with all their technical attributes and financial information.
The standard integrations with discovery tools like Microsoft SCCM and Lansweeper make it easy to maintain this information in a fully automated fashion. These integrations also give specialists the ability to jump from a 4me configuration item (CI) record to its corresponding assets in system management tools with a single click so that they can quickly update the configuration of the CI or to remotely take it over.
This integration in the user interface of 4me also avoids the need for specialists to agree on the technical attributes that should be captured in 4me for each type of CI. That is because it only takes a single click in 4me to access all the attributes of an asset in the system management tool. See Afraid of the CMDB? for more information on how to save months of discussions and tool customization effort for an asset management implementation.
4me’s API for discovery tools makes it easy to integrate with any popular discovery tool. More information about this flexible integration capability can be found in the 4me Developer Documentation.
When the links are captured between the assets and the instances of the services that they help to make available, 4me becomes a proper configuration management application.
The dependencies between the CIs provide valuable information for support specialists who want to understand the impact of a failed CI on the services that rely on it. Change managers also make use of the visualization of the dependencies between CIs and the service instances to help them determine the impact that a planned change could have on the users of these services.