IT Service Management

At its core, 4me is an IT Service Management (ITSM) application. The ITSM functionality that 4me provides is used by enterprises, government agencies and managed service providers (MSPs) to improve the efficiency and quality of their ITIL practices. This functionality is tightly integrated and covers the following capabilities:

Self Service
Virtual Agent
Knowledge Management
Service Request & Incident Management
Problem Management
Change Management
Release Management
Service Level Management
Service Configuration & IT Asset Management
Service Continuity Management

These core capabilities are complimented with several functions for organizations with advanced requirements that go beyond the traditional service management capabilities:

Portfolio Management
Project Management
Resource Planning
Time Tracking
Financial Management
Risk Management