IT Service Management

Risk Management

As part of their compliance efforts, many organizations practice risk management.  They do this to ensure that they identify potential risks in advance, analyze these risks and take precautionary steps to eliminate them, or at least minimize their likelihood and/or the impact they could have on the organization.

To support this practice, 4me offers organizations the ability to maintain their risk register in 4me.  Providing a tight integration between the ITSM functionality and the risk management capabilities provides the following advantages:

First, organizations are discovering that 4me’s request templates, change templates and especially the recurring change templates, are ideal for making sure that they stay compliant.  Thanks to 4me’s audit capabilities, they can also easily proof this to their auditors.  Having the risk register as an integral part of 4me keeps everything in a single secure and audited environment.

Another obvious reason is that project managers need to be able to manage the risks that have been identified for their projects.  Being able to relate these risks to the projects that may become affected by them, gives project managers a single place where they can manage their projects, as well as the associated risks.

Project with associated risks

A final reason for adding risk management functionality to 4me is that some risks may originate from vendors or managed service providers (MSPs) that the organization relies on.  And a service that the organization is using can also pose a threat, for example because its security measures are deemed insufficient to adequately protect the data that is captured by the service.

Registration of a new risk in 4me

Having the ability to not only register risks, but to also look up a project, service or organization to see the related risks, provides a significant benefit for project and vendor management, as well as the SIAM service integrator function.