”It is very important to us not to leave our customers alone with the implementation after a successful process design. With 4me, we can offer a mature Enterprise Service Management solution without the pain of a never-ending implementation project, at a very fair price. Integration with individual customer systems is also very easy."
Sarah Lenina Vogt Senior Consultant
Office locations
Germany
Kompaneers GmbH Alte Rennbahn 23 24576 Bad Bramstedt Germany
Kompaneers supports its customers holistically with excellent methodology, from the strategy and the digitization concept, through the processes and their implementation in custom-fit systems, to the actual technology. In doing so, we never lose sight of the people involved. With Kompaneers on your side, you can rely on transparency, reliability and competence. With 4me, we don’t just install software for you; we take your company on a journey, at the end of which your company will have taken a step forward.
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“We are an Enterprise Technology Service Provider that brings value to its customers by leveraging the 4me platform. We come in, gather the requirements, propose a target architecture, implement the solution, and finally, provide support for your 4me platform.”
Jiří Skála CEO of 4BREEZE
Office locations
Czech Republic
4BREEZE, s.r.o. Bílkova 855/19 110 00 Praha 1 – Nové Město Czech Republic
it-novum is one of the leading 4me service partners in the DACH area. We deliver support for process implementation and design as well as the integration of 4me into existing infrastructures. Our team provides 24/7 support in German and English for all 4me modules.
You are in good hands: our consultants combine 120+ years of ITSM experience and are ITIL-certified. Our own development team solves customer-specific requirements. it-novum offers an integration of the enterprise-approved monitoring software openITCOCKPIT.
openITCOCKPIT can be combined with different service management tools for business service monitoring, SLA reporting, incident management assistance and automated data imports from CMDBs.
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“The speed of implementation and flexibility, characterized by the 4me solution, are important elements of competitive advantage in today’s world. And this is all possible thanks to combining ITSM, ESM and SIAM into one solution – 4me.”
Optimatis has extensive experience in the implementation of IT solutions to optimize and automate business processes and resource management, and integrate them with existing IT systems. Optimatis has been implementing ITSM and ESM solutions in Poland and the rest of Europe for many years, tailoring them to the specific needs of each business or client. It provides a comprehensive customer service, from the selection of the solution, through requirement analysis and implementation, to an audit of the system in operation.
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“4me fits perfectly into our concept. It is a next-generation enterprise service management platform as the entire product is service-oriented and structured. It not only has the advantage that standardized processes are already implemented and ready-to-go but also that the customer doesn’t commission the tool before the services are properly defined. Due to the standardization, no deep technical know-how is required on the part of the customer either, so the implementation of further domains can be carried out without great start-up time. The flexible licensing model is also a revolution in the ITSM sector with customers only paying for what they need when they need it.”
perinova has many years of ITSM/ESM experience and also offers consulting services and managed services. perinova advises and supports companies with 300 to 30,000 employees throughout the DACH region. Since its foundation in 2004, perinova has always strived to be technologically up to date and make interesting innovations and concepts available to its customers. A strong partnership with its manufacturers and customers is a top priority for perinova to remain successful in the long term.
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“4me is a very versatile, robust, scalable Enterprise Service Management Platform. The ease of deployment and managment of workflows is exceptional. With a very user-friendly self-service portal, 4me has become the ESM solution of choice to our clients. Our slogan is '4me is 4U and 4me'.”
Ayodele Afeniforo Executive Director Strategy & Business Development
We recognize that 4me is not just a service solution, hence our desire towards driving it as the single platform for our clients. We have therefore developed various competencies that enable us to speak to and meet the customers at their points of need. We have competencies in Business Analysis, User requirement gathering and analysis, process workflow designs, project management, and service delivery. We are very conversant with various service management frameworks such as ITIL, COBIT, and TOGAF which have enabled us to drive this ultimate solution to our esteemed clients.
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What competences does VisionWillow bring to the table?
A great service at every touchpoint Your employees expect the best from your organisation and ESM will ensure a better experience for business teams across Human Resources, facilities, marketing, finance, IT and legal. We’ll build on your IT workflows to efficiently manage service demand. Putting you in control of you Together with your employees, we’ll determine a clear strategy, the best SIAM model for you and how to implement it in the most cohesive and inclusive way. To discover if SIAM is right for your organisation, it all starts with a conversation.
Success Stories
The 4me Translator Award 2022 goes to VisionWillow A/S for providing translations to 3 different languages: Danish, Norwegian, Swedish.
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“'Guiding you in the right direction!' is our mantra and with over 22 years of service management experience, True North is a partner that can be trusted to provide an excellent customer experience. Working with other leading 4me partners, our knowledge of the 4me platform spans over 10 years and we’re delighted to be a dedicated partner to offer 4me in our product portfolio, as our chosen cloud-based ITSM/ESM solution.”
Since 2015 the company has been helping organizations tailor enterprise service management solutions in the European region, for customers delivering both internal and external support. Always with a sense of pride, passion, and commitment, striving to exceed customer expectations. Synerity believes in the importance of a customer-focused approach and only works with products and solutions they truly believe in and that have a strong market position and good prospects.
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“STEL is a young 4me partner, just since 2021, but we know 4me employees very well and we are fond of the 4me product, of it’s maturity and completeness. Our aim is to introduce 4me to customers across Central Asia and to make their businesses faster and more productive.”
STEL has been providing ITSM and ESM solutions throughout Kazakhstan and CIS since 2016 and has great experience delivering successful projects for its customers. Our team consists of experienced, trained and certified employees, including architects, developers, interface designers, administrators, consultants, ITIL/COBIT experts etc. In 2022 we obtained the status of 4me Certified Partner, which means that STEL’s staff know 4me very well and customers can rely on the recieving the best service.
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“With 4me, we can offer a much more innovative solution than what we have historically provided with other ITSM tools. 4me provides a standardized set of processes which are easy to adopt for enterprise service management, simple and consumption-based licensing, and a rock-solid user experience.”
Staun&Stender works for the Large Cap segment across the Nordic countries, helping customers automate their ways of working with innovative technology. They aim to improve enterprise transparency and collaboration using leading technologies and offer short-cycle delivery with customer-centricity and service orientation.
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“We are very excited to include the 4me enterprise service management solution in our portfolio. It is fully in line with our mission ‘PROVIDING THE RIGHT SOLUTIONS, TO THE RIGHT CLIENT, AT THE RIGHT TIME.’ This can only be achieved if you can offer top quality, ease of use, easy integration of multiple partners, and professional support, which is what 4me certainly is all about.”
Nemanja Begenišić General Manager
Office locations
Serbia
SolvIT Networks d.o.o. Požeška 60 11000 Belgrade Serbia
SolvIT Networks provides a full suite of IT Management, IT Security, IT Infrastructure, and many other IT solutions to help companies optimize asset management, minimize maintenance expenses, implement best practices and respect international standards. These solutions deliver a flexible and easy-to-use infrastructure and facilitate a complex and user-friendly reporting system, increasing efficiency across the entire company. All the solutions and services provided by SolvIT are Information Technology Infrastructure Library (ITIL®) compliant.
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Sofigate’s experts are well known for designing, building and running business technology transformation services and solutions, without forgetting the human side of change. Sofigate utilizes cutting edge technology solutions to support their customers’ digital transformation journey.
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“With its unique enterprise service management solution, 4me is a great addition to our partner network. Together with 4me, we can ensure that our customers achieve their objectives of improving the performance of their operations and processes, obtaining the best business capacity, reducing costs, and increasing productivity. If a provider is using another service management solution, the 4me integrated service makes it possible to collaborate and track the service levels while the integration is maintained as-a-service. We look forward to introducing 4me’s innovative solution to our customers.”