WEBINAR: Tooling Up for Service Desk Outsourcing
December 07, 2018
This webinar discusses the practical challenge of service management tooling in enterprises that have outsourced their service desk function. It is aimed specifically at organizations that are about to outsource their help desk and providers that specialize in taking over first line IT support for enterprise customers.
ITSM Crowd 50 – Global State of SIAM
December 03, 2018
Tune in live on YouTube for a discussion of the global SIAM survey results which were recently published in a white paper. This live stream will be hosted by Claire Agutter. Martijn Adams of 4me will be part of the panel.
Service North: SIAM Edition
November 01, 2018 – Manchester, United Kingdom
Last year, Scopism hosted the world’s first dedicated SIAM conference. The event returns this year with 4me as its platinum sponsor. The results of a global SIAM survey, which is currently being conducted, will be presenting and discussed at Service North.
WEBINAR: VeriSM – Unwrapped and Applied
September 19, 2018
Hear VeriSM’s lead-author team present their latest book. This is your chance to ask them everything you would like to know about VeriSM. Also, Martijn Adams will introduce the 4me VeriSM content pack.
This webinar is hosted by IFDC’s partner EXIN.
WEBINAR: Knowledge-Centered Service (KCS) with 4me
July 05, 2018
Knowledge-Centered Service (KCS) is the first knowledge management approach to make it easy for organization to capitalize on the knowledge they generate every day as they provide support for the services they provide. This webinar introduces the KCS methodology and demonstrates the KCS features that 4me provides. 4me is not only the world’s fastest KCS tool; it also offers the tightest KCS integration with 4me’s Incident and Problem Management functionality, all at no additional cost.
WEBINAR: Operationally Supporting GDPR Compliance
May 03 & May 22, 2018
On May 25 you will need to be ready for GDPR. This represents a lot of work for most companies. This webinar will show you a ready-to-use solution for the handling of requests and performing assessments in your organization related to GDPR.
ITSM Crowd 35 – Enterprise Service Management
May 03 & May 22, 2018
Claire Agutter from ITSM Zone discusses the recently published Enterprise Service Management Essentials paper, and what Enterprise Service Management (ESM) means for organizations, with her guests Daniel Karen Ferris, Martijn Adams and Simon Dorst.