Past Events

Here are the past events that 4me® has sponsored or hosted.

You are viewing past events

CIO Executive Circle

March 19,  2024 – Munich, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

CFO Executive Circle

March 20,  2024 – Munich, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

CIO Executive Circle

March 12, 2024 – Hamburg, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

CFO Executive Circle

March 13, 2024 – Hamburg, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

SDI ITSM Automation Tools Day

February 29, 2024 – Live Webinar – Online

Unlock the potential of your organization with 4me’s live demo at ITSM Automation Day. Discover strategies to boost productivity, break down silos, and automate seamlessly. Explore 4me’s AI features for enhanced team efficiency and learn how to integrate automation seamlessly into your workflows for a superior customer and user experience.

CIO Executive Circle

March  5, 2024 – Frankfurt, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

CFO Executive Circle

March  6, 2024 – Frankfurt, Germany

Meet 4me’s ITSM experts at this exclusive networking event and discuss current CIO topics around Digital transformation and Service Management.

VIP Service Management Networking

November 29, 2023 – Munich, Germany

Our 4me Networking Dinner will be opened by our co-founder and Head of Products Cor Winkler Prins and accompanied by three reference customers with inspiring short presentations. Discuss with service management experts at a customer’s location.

Gartner IT Infrastructure, Operations, and Cloud Strategies Conference

November 20-21, 2023 – London, United Kingdom

4me will be exhibiting and speaking at the Gartner IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference 2022 in London, U.K.  Pop along to the 4me stand to meet our team of service management experts, who will demonstrate what makes the 4me platform so different to its competitors and why 4me has been voted Gartner Peer Insight Customers’ Choice for a third year in a row.

VIP Executive Networking Event – The Value of AI in Service Management

November 16, 2023 – Harmelen, Netherlands

Our 4me Networking Dinner will commence with our co-founder and Head of Product, Cor Winkler Prins, alongside three distinguished speakers from Ordina, Univé, and AI expert, Forrester Principal Analyst Julie Mohr. Together, we’ll explore the future of AI in Service Management, discussing trends and pitfalls.

ITSM2023  – Europe’s Leading Service Management Conference

November 13-14, 2023 – Madejski Stadium, Reading, United Kingdom

4me is delighted to be returning to the ITSM23 conference again this year. This conference offers over 40 presentations from across the industry, including guidance and insight from ITSM visionaries, business leaders, and success stories from practitioners and consultants.
Visit the 4me stand, meet the experts, watch a demo, chat with the 4me Team, and don’t miss the presentation on Day One at 13:00 by Cor Winkler Prins on ‘Service-centric Architecture for Business Agility.

Registration is now open. 

Early bird pricing closes on June 30. Use special promo code 4Me100 for a further £100 discount.

Gartner IT Symposium/Xpo

November 6-9, 2023 – Barcelona, Spain

4me will be joining Europe’s most important gathering of CIOs and IT executives in 2023, at the Gartner IT Symposium Xpo in Barcelona. The conference will explore innovative and transformational opportunities with a global community of experts and peers. Walk away with insights and expert guidance on the future direction of technology, best practices to define and validate IT strategies and real-world examples on how to execute on key initiatives.

perinova Innovation Day

November 9, 2023 – Heilbronn, Germany

This day is all about innovations and new technologies in the IT industry. You can look forward to exciting presentations on all aspects of digital transformation and networking with other IT decision-makers and experts.

Service North

November 7, 2023 – Manchester, UK

Service North is Scopism’s service management conference with a strong focus on SIAM and related topics for a multi-vendor environment including enterprise SIAM, case studies, and the legal and commercial elements of outsourcing.

EMPOWER – itSMF Finland annual conference 2023

November 2, 2023 – Helsinki, Finland
ItSMF Finland is dedicated to fostering the exchange of knowledge, insights, and research in the realm of service management. Join the 4me team at this superb annual conference, where you can delve into the latest advancements and critical subjects shaping the landscape of service management.

This year, we are thrilled to have 4me customer Fiskars Group, share their expertise in a captivating presentation titled The Zen of Empowering End Users: Fiskars Group’s Journey to Blossoming IT Services. 

Municipality Event: Optimal Service with 4me

October 30, 2023 – Woerden, Netherlands

Together with our partner Sequal we invite you to this event, where the Municipality of Woerden will discuss why it chose 4me. Are you responsible for optimizing service and do you understand better than anyone that this experience must be fantastic for your users? Then this exclusive event is for you.

Service Management Forum Schweiz (SMFS)

October 26, 2023 – Zurich, Switzerland
Today, many IT organizations are trying to position themselves as reliable service providers within the company. The primary concern is to ensure that the technology resources throughout the company function as expected. Meet 4me together with our partner ITConcepts.

Axsos Innovation Day – Human and Artificial Intelligence – Hand in Hand ?!

October 26, 2023 – Metzingen, Germany
4me is thrilled to be a sponsor of this exceptional event, delving into the future of technology and the synergy between humans and machines, all under the captivating theme, “Human and Artificial Intelligence – Hand in Hand?!”

Guests can anticipate a deep dive into the influence of AI on our professional landscapes and everyday routines. With inspirational speakers and a day brimming with innovation and knowledge exchange, this event promises to be an enlightening experience for all attendees!

VIP Service Management Networking

October 24, 2023 – Zurich, Switzerland

Our 4me Networking Dinner will be opened by our co-founder and Head of Products Cor Winkler Prins and accompanied by three reference customers with inspiring short presentations. Discuss with service management experts in a special ambience.

ITSM Tool MeetUP 2023

October 17, 2023 – Munich, Germany
Do you know why 4me is so special? During this manufacturer speed dating event for ITSM tool selection, we will demonstrate that 4me is platform that simplifies, accelerates, and streamlines your service management.

4me Customer Advisory Board Meeting 2023

October 10-12, 2023 – Prague, Czech Republic
Every year 4me organizes its Customer Advisory Board (CAB) meeting to co-create value with our customers. The attendees engage in in-depth discussions about IT service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives.

KISS 2023

October 4, 2023 – Copenhagen, Denmark
The KISS 2023 conference focuses on the challenges and opportunities you face in both customer service, customer experiences, IT service, support and the technical solutions available. 4me will be there as platinum sponsor.

Lotte Sølvgren Hansen, Digitization consultant at UCL Business Academy and University of Applied Sciences talks about their journey towards one system for handling all UCL’s service inquiries across the organization and programmes. 

USM and 4me: A powerful combination for internal and external services

October 5, 2023 – Online session (Dutch)

Join 2Grips and 4me as we delve into this powerful partnership, where 4me and USM converge to create a dynamic approach to service management. Discover how our shared principles can drive operational excellence and elevate your service delivery.

ITSM Tool MeetUP 2023

October 5, 2023 – Hamburg, Germany
Do you know why 4me is so special? During this manufacturer speed dating event for ITSM tool selection, we will demonstrate that 4me is platform that simplifies, accelerates, and streamlines your service management.

ITSM Tool MeetUP 2023

September 28, 2023 – Frankfurt, Germany
Do you know why 4me is so special? During this manufacturer speed dating event for ITSM tool selection, we will demonstrate that 4me is platform that simplifies, accelerates, and streamlines your service management.

VIP Service Management Networking

September 21, 2023 – Vienna, Austria

Our 4me Networking Dinner will be opened by our co-founder and Head of Products Cor Winkler Prins and accompanied by three reference customers with inspiring short presentations. Discuss with service management experts in a special ambience.

quarterly webinar

4me Quarterly Partner Webinar

September 21, 2023

Partners are invited to our next Quarterly Partner Update on September 21, at 3.30 pm  CET.
You can expect exciting business updates including news about Customer Success, the partner program, and product development. An outlook on further developments and our Q&A session will complete the agenda.

ITConcepts 4me Community Day

September 14, 2023 – Zug, Switzerland

This half-day event will be a great opportunity to learn about the latest product updates from 4me and network with other members of the community. Several customers will share their experience and best practices in intersting presentations that will give you valuable insights into their use cases with 4me.

4me Partner Recertification Training Days

September 5 & 7, 2023 – Online
To provide the best service to our customers, we offer several partner trainings sessions during the year. Partners due for recertification are invited to these two training days.

CIONET Summer Festival

August 31, 2023 – Mol, Belgium

The summer festival from CIONET brings together IT experts from all across Belgium for knowledge sharing and inspiration. This day is filled with insightful talks from industry leaders, thought-provoking discussions, and interactive workshops – a mix of IT expertise, entertainment and art.

Webinar: Build a CMBD in 5 Days

June 27, 2023 – (7 am EDT | 12 pm GMT | 9 pm AEST)

Join Stefan Hull from 4me and Huxley Barbee from runZero to discuss leveraging runZero’s asset discovery capabilities alongside 4me’s complete service management platform to build a working CMDB in just five days. StreamLine Partners will round out the discussion with a live demo showcasing the integrated solution.  Topics will include Asset inventory, CMDB accuracy, Management workflows, and Data reconciliation. 

Knowledge session for healthcare

June 20, 2023 – Nunspeet, Netherlands

The healthcare sector has to make progress towards better cooperation and simplicity in the provision of services. USM helps healthcare institutions manage all services and technology, resulting in successful long-term collaboration (internal and external). 4me shows during this event how enterprise service management tooling practically supports the daily USM working methods within and between the teams involved.

perinova Innovation Day

June 22, 2023 – Heilbronn, Germany

This day is all about innovations and new technologies in the IT industry. You can look forward to exciting presentations on all aspects of digital transformation and networking with other IT decision-makers and experts.

GetToGrips 2023: A glimpse into the future of Service Management

June 1, 2023 – Antwerp

This annual event organised by our partner 2Grips will cover the latest trends and developments in Service Management. Exciting topics and passionate speakers, networking and knowledge sharing for C-level management is waiting for all participants. Meet 4me and be inspired by the future-rediness of our platform. All sessions will be in Dutch.

BMPK 23

May 22-26, 2023 – Seeheim-Jugenheim, Germany
The BMPK congress combines workshops, presentations, networking and one of the largest exhibitions in the German-speaking region. Executives and specialists from internal and external IT organizations meet here to discuss best practices, ideas and innovations for the future of service management, project management or agile approaches.

4me Partner Day

May 23, 2023 – Rotterdam, Netherlands

Partner Day is an exclusive full day dedicated to our highly appreciated Partners and will again be held the day before our Connect 23 Global Conference on May 24-25. 

This event is by invitation only and includes Sales Training, our Quarterly Partner Meeting, and exciting business updates, including product developments.

4me Connect 23 Global Conference

May 24-25, 2023 – Rotterdam, Netherlands

Following last year’s sell-out conference, we are delighted to announce that this year’s Connect Conference will return to the beautiful city of Rotterdam. The 4me team looks forward to welcoming 4me customers, partners, and anyone interested in SIAM or Enterprise Service Management onboard the iconic venue ss Rotterdam. 

As in previous years, we promise a full and exciting couple of days of training, best practice discussions, workshops, presentations from experts, and plenty of opportunities to exchange ideas and experiences with other 4me users and ITSM enthusiasts.

Tickets are selling fast!

The Service Desk & IT Support Show (SITS)

May 10-11, 2023 – London, United Kingdom

SITS is Europe’s leading Support and IT Service Management industry event. More than 3,000 professionals from various industries will meet at ExCeL in London to discuss innovations and arising trends. Like last year, attendees can visit 4me’s booth #520 for a demonstration of the latest trends in enterprise service management like auto-translation for multilingual corporate environments, a virtual agent that does not require training, and a real-time dashboard to track the quality of service provided by each service provider that the business relies on.

4me User Group Türkiye

May 3, 2023 – Istanbul, Türkiye

Our 4me User Group in Türkiye provides a networking and learning platform to share experiences, challenges and best practices and to provide advice and guidance.

Why 4me? Panel Discussion with 4me Customers 

April 20, 2023 – Online  12-1 pm UK Time 

Is there general disillusionment with your existing IT service management (ITSM) solution? Time to review!

Join this panel discussion, where you can hear unbiased opinions from two 4me Customers who will share their journey with 4me, providing insight into how they increased user engagement, productivity, and satisfaction while significantly reducing costs.

Partner Workshop – 4me: “The Art of Multi-Sourcing”

April 20, 2023 – Online Session in Dutch

Increasingly, IT organisations are working with multiple IT suppliers. With the impact of digital transformation, this number will grow significantly in the near future. Collaboration and getting to grips with the total service chain has become complex and impossible to support with traditional ITSM tooling. This session will address the “why” and “how” of multi-sourcing and discuss how organisations can gain full transparency on quality, costs and risks across the entire service chain.

The Key to SIAM Success: Bringing Together People, Processes and Technology

April 12, 2023 – 11 am CET/10 am UK time

In this webinar about the new collaboration between Pink and 4me, our partner Pink Elephant will show how to bring people, processes, and technology together to achieve success, how the use of process-automation tools helps to deliver service optimization and reduce margins of errors, and how continuous improvement is key to maintaining a harmonious relationship between people, processes and technology in SIAM.

4me – innowacyjne podejście do ESM, które zmienia reguły gry

March 30, 2023 – 11 AM CET

Is your organization still clinging to an inflexible and difficult-to-use ITSM solution? Don’t let this hinder growth! This webinar by our partner Optimatis will focus on how to manage ITSM easily and efficiently, how to significantly reduce implementation costs, how to increase the efficiency of your operations and how to achieve better results. 

Workshop “Taking a Deep Dive in 4me and USM”

March 29, 2023 – 2-5 PM CET

4me is a USM certified product with an architecture that fits perfectly with the USM enterprise service management approach. This free workshop is aimed at certified USM Professionals, but as interest in USM and 4me is growing rapidly, the session is also open to anyone interested in “The principles of USM and the power of 4me. A winning team”.

Agility supported by 4me

March 23, 2023 – 10 am CET

4me is powerful enterprise service management (ESM) SaaS solution that supports agile working. This webinar by our partner OMNICOM will show you how 4me can support agility within the enterprise and how easily it can be implemented.

expertDAY’23

March 9, 2023 – Hamburg, Germany

Under the motto “Outlook, vision, insight” Expertize and 4me are looking forward to a practice-oriented day about service management projects and their implementation. The focus will be on a personal exchange with experts, new features and a deep dive into our partner’s portfolio. There will also be interesting customer presentations, best practice demonstrations and plenty of time to get to know each other.

CIO Executive Circle, Munich, Germany

March 7, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

CIO Executive Circle, Munich, Germany

March 6, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

Streamlining Service Delivery for MSPs

March 2, 2023 – 1pm CET – 12 GMT
During this webinar for MSPs, we will explain why 4me provides a perfect platform for Managed Service Providers (MSPs) to manage the quality, cost, and billing of the services they offer to their customers. We will explain the architecture of 4me that is especially suitable for MSPs and how it enables seamless collaboration and real-time reporting for managed service providers and their customers.

CIO Executive Circle, Cologne, Germany

March 2, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

4me Partner Recertification Training Days

February 24 & 28, 2023 – Online
To provide the best service to our customers, we offer several partner trainings sessions during the year. Partners due for recertification are invited to these two training days.

A CISOs best friend – 4me

February 23, 2023 – 11am AEST

Join Fusion5 and industry leaders Stefan Hulls, Adam van Vliet (CISO), and Edward Zarzour (GM Enterprise Service Management) for a webinar exploring the impact of 4me on Fusion5’s SOC and Information Security posture. Hear directly from CISO Adam van Vliet on how 4me has helped improve Fusion5’s security operations and stay ahead of the latest threats. Don’t miss this opportunity to gain valuable insights and best practices for your own organization.

Take the work out of workflows with the 4me Workflow Automator

February 21, 2023 – 1pm CET – 12 GMT

We are excited to invite you to our webinar on workflow automation! Join us to discover how you can improve your business efficiency, increase agility and maintain competitive edge with the 4me Workflow Automator. In this 45 minute webinar you will learn more about the advantages and challenges of workflow automation, why 4me created the 4me Workflow Automator and best practices.

CIO Executive Circle, Hamburg, Germany

February 20, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

CIO Executive Circle, Hamburg, Germany

February 16, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

Take the work out of workflows with the 4me Workflow Automator

February 14, 2023 (Partner Webinar)

During this webinar on workflow automation you can discover how to improve your customer’s business efficiency with the 4me Workflow Automator. We will discuss the advantages, give an overview of the platform and share some best practices.

Public Demo: Service Management made easy – flexible, fast and cost-efficient!

February 2, 2023 – 1pm CET, 12 GMT

A demo is worth a thousand words. 4me makes Service Management easy. But don’t just take our word for it; come see for yourself and join our next demo webinar. In 30 minutes we will show you some of the highlights of 4me.

CIO Executive Circle, Cologne, Germany

February 2, 2023

Meet Michael Wilken and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

‘Between & Within’ – Easier collaboration between and within government organisations

February 2, 2023 – Amersfoort

The government has to make progress towards better cooperation and simplicity in the provision of services. This applies both between and within government organisations, as well as to the ultimate consumers of those services. In those meetings, the participants will receive information about the USM method, tooling and implementation strategies.

The 4me webshop is now available

January 31, 2023  

Join us to see the shop in action and understand the features and functionalities.
Find out how easy it is to offer products and services in your shop. We will also cover a more advanced use case of reselling and rebranding items from other providers.

Fail fast, but gracefully! – 17th Annual conference itSMF CZ

January 26 – 27,  2023 – Prague, Czech Republic
The time has come to deal with “bad” practices as well as good ones, and share practical stories of what went wrong in delivering value. How did you deal with it? What lessons or improvements have resulted from this? Let’s explore together the factors of failure and how to deal with them.

Listen to our customer Karína Rybárová from MH Teplárenský holding who will talk about value streams, to Miroslav Hlohovský from our partner Omnicom who will show more about value streams in the learning workshop at DHL IT Services, and to Petr Běhavka who will speak about 4me best practices.

‘Between & Within’ – Easier collaboration between and within government organisations

January 26, 2023 – Den Haag

The government has to make progress towards better cooperation and simplicity in the provision of services. This applies both between and within government organisations, as well as to the ultimate consumers of those services. In those meetings, the participants will receive information about the USM method, tooling and implementation strategies.

The 4me webshop is now available

January 24, 2023 (Partner Webinar)

Join us to see the shop in action and understand the features and functionalities.
Find out how easy it is to offer products and services in the shop. We will also cover a more advanced use case of reselling and rebranding items from other 4me accounts.

quarterly webinar

4me Quarterly Partner Webinar

January 12, 2023

Partners are invited to our next Quarterly Partner Update on January 12, at 4pm CET.
You can expect exciting business updates, including news about Customer Success, the partner program, and product development. An outlook on further developments and our Q&A session will complete the agenda.

Webinar USM in de praktijk (Dutch)

December 15, 2022 – 3pm CET – Online
The IT Management Group, together with SURVUZ (the foundation that manages USM) and 4me, will organize an online webinar about USM. What is USM, how is USM applied in an organization and what are the experiences of organizations that already successfully apply the USM method?

4me Partner Recertification Training Days

December 6 & 8, 2022 – Online
To provide the best service to our customers, we offer several partner trainings sessions during the year. Partners due for recertification are invited to these two training days.

VIP Service Management Networking

November 30, 2022 – München, Germany

Our 4me networking event will be opened by our CEO Cor Winkler Prins and followed by discussions with service management experts in an impressive location.

Agilität und Geschwindigkeit mit 4me (German)

November 24, 2022 – 4pm CET – Online

To gain a competitive advantage, innovation alone is not enough. Speed and agility are becoming more and more important. Learn how 4me can support your business. Do you want to integrate new service providers faster and be able to respond to changing market requirements more quickly? The service-centric architecture of 4me simplifies the enterprise-wide collaboration between departments and external service providers while meeting all compliance requirements.

DELIVER SERVICE VALUE – 360° IT from idea to operation!

November 22 -23, 2022 – Copenhagen, Denmark

At this conference, Metier Westergaard focuses on the activities and methods that must be in place to ensure an effective value chain from the emergence of a business need, through development, projects and agile methods, to operation and value creation. You can also meet @Jan Brøndum from our partner VisionWillow.

Gartner IT Infrastructure, Operations, and Cloud Strategies Conference

November 21-22, 2022 – London, United Kingdom

4me will be exhibiting and speaking at the Gartner IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference 2022 in London, U.K. 
Visit Booth #116 to meet our team of service management experts and join the live session with 4me CEO Cor Winkler Prins about using workflow automation to consolidate, prioritize & remain compliant on Monday, 21 November 2022, at 13:05 in the Exhibit Showcase Theater 1 

Service Management Forum Schweiz (SMFS)

November 17, 2022 – Zurich, Switzerland
IT Service Management is the unifying element, the underlying discipline, which ensures that agility and value creation reach the customer. Meet 4me and our partner IT Concepts to learn more about combining SCRUM and Service Management with 4me.

ITSM22 Conference and Awards

November 14-15, 2022 – Madejski Stadium, Reading, UK

After two years of successful digital conferences, ITSMF is back ‘in-person,’ and 4me is excited to announce its presence at ITSM22. This conference offers over 40 presentations from across the industry, including guidance and insight from ITSM visionaries and business leaders, including 4me CEO Cor Winkler Prins, and success stories from practitioners and consultants, including 4me customer Vitality.
Come and look at the 4me demo, chat with the 4me Team and hear what 4me can do for you!

Presentation Slides and Audio Recordings
Creating a Successful Enterprise Self-Service Portal, Cor Winkler Prins, 4me CEO
How Vitality UK Increased Service Agility and Optimized Their Customer Experience, Tom Clark, Vitality 

itSMF Norway

November 10-11, 2022 – Oslo, Norway

This year is the 20th anniversary – join the celebration with 4me! 4me is excited to be exhibiting at the itSMF conference, where businesses from all over Norway come together and share experiences on delivering the best IT services.

IT Service Management for Councils

November 10, at 11am AEST

As a council you might have specific requirements for your IT Service Desk and IT Service Management. Join this webinar to learn how to increase the service quality that you provide to your users, how to streamline all kinds of requests that your users might have, how to get instant and meaningful reporting and how to automate repetitive and complex workflows. Stefan Hulls, Sales Director Australia & New Zealand at 4me, and Edward Zarzour, General Manager at Fusion5 and itSMF NSW Committee Member, will show and discuss how to improve service management with 4me. 

Gartner IT Symposium Xpo

November 7-10, 2022 – Barcelona, Spain

4me will be joining Europe’s most important gathering of CIOs and IT executives in 2022, at the Gartner IT Symposium Xpo in Barcelona. The conference will explore innovative and transformational opportunities with a global community of experts and peers. Walk away with insights and expert guidance on the future direction of technology, best practices to define and validate IT strategies and real-world examples on how to execute on key initiatives.

Why 4me is special – a 30-minute public demo

November 9, 2022, at 1pm
Join this webinar to see firsthand how 4me works and what makes it so special. In just 30 minutes, we will introduce you to a platform that differs significantly from other service management tools. Service Management Architects Tuan Vu and Bartek Duma will host and moderate the webinar and discuss 4me’s service centric approach with full transparency on service cost, quality, and experience, fast and easy integration of service providers, our Enterprise Service Management readiness, and much more.

Agilität und Geschwindigkeit mit 4me (German)

October 27, 2022 – 4pm CET – Online

To gain a competitive advantage, innovation alone is not enough. Speed and agility are becoming more and more important. Learn how 4me can support your business. Do you want to integrate new service providers faster and be able to respond to changing market requirements more quickly? The service-centric architecture of 4me simplifies the enterprise-wide collaboration between departments and external service providers while meeting all compliance requirements.

Volle ITSM Power mit 4me (German)

October 25, 2022 – 10 am CET – Online

Use your coffee break to learn about the 4me Service Management Platform. Our partner it-novum will present the highlights of 4me in a 30 minute discussion with several ITSM experts.

Scrum with 4me

October 20, 2022 – 1 pm CET, 12 UK time
Discover the new Scrum features in 4me and learn how this helps you to integrate service management and agile software development, rationalize your application landscape, create a single point of contact for your users, establish a service culture in your organization, and be in control of costs, quality and customer satisfaction.

4me-cab

4me Customer Advisory Board Meeting 2022

October 11 – 13, 2022 – Istanbul, Turkey
Every year 4me organizes its Customer Advisory Board (CAB) meeting in an effort to co-create value with our customers. The attendees engage in in-depth discussions about enterprise service management and SIAM, including related topics like AI and Automation, to set the priorities for the next 12 months of development initiatives

Cyber Security World 2022

October 12 – 13, 2022 – Singapore
We’re excited to be at Cyber Security World 2022 in Singapore, and we’d love for you to stop by our partner MyRepublic’s Booth C25. We’ll be showcasing a fully integrated solution that allows customers to detect, remediate, and log security issues without any intervention from a human. This solution will be on display with our partners MyRepublic and Riverbed—come check it out

IT Service Management for Councils

October 13, September 8 at 11am AEST

As a council you might have specific requirements for your IT Service Desk and IT Service Management. Join this webinar to learn how to increase the service quality that you provide to your users, how to streamline all kinds of requests that your users might have, how to get instant and meaningful reporting and how to automate repetitive and complex workflows. Stefan Hulls, Sales Director Australia & New Zealand at 4me, and Edward Zarzour, General Manager at Fusion5 and itSMF NSW Committee Member, will show and discuss how to improve service management with 4me. Chose one of the dates.

Ist 4me Ihre zukünftige Service Management Plattform? (German)

October 13, 2022 – 10 am

In this webinar, hosted by our partner perinova, you will get to know the 4me service management platform through real-life examples, workflows and cost-tracking examples. You will also learn more about the 4me architecture and our licencing model.

Why 4me is special – a 30-minute public demo

October 12, 2022, at 1pm
Join this webinar to see firsthand how 4me works and what makes it so special. In just 30 minutes, we will introduce you to a platform that differs significantly from other service management tools. Service Management Architects Tuan Vu and Bartek Duma will host and moderate the webinar and discuss 4me’s service centric approach with full transparency on service cost, quality, and experience, fast and easy integration of service providers, our Enterprise Service Management readiness, and much mor

The Boost 2023

October 6, 2022 – Singapore
Do you want to learn all about what’s happening in the world of IT Service Management? Do you want to be ahead of your peers and get your organization ready for the year 2023? Stefan Hulls, Sales Director Australia & New Zealand at 4me, will talk about how to “Simplify and Automate your Service Management”.

Why 4me?  – Virtual Panel Discussion with 4me Customers 

October 5, 2022 – Online
There are good reasons to choose 4me, but don’t take our word for it! Please join our panel discussion on October 5 at 12:30 UK Time, 13:30 CET, when 4me customers will share the challenges they were experiencing and how 4me’s Complete IT Service Management platform helped them with their problems. Register to find out why 4me is unique and how it can help increase your customer satisfaction and productivity.

KISS 2022 Conference – Customer Service – IT Service & Support

October 4, 2022 – Copenhagen, Denmark
Two conferences in one. The meeting place for both customer service and IT Service Desk.

Meet 4me and our 4me Partners VisionWillow and Flowbuilders at KISS 2022. The conference focuses on the challenges and opportunities you face within both customer service, customer experiences, IT service, support and the technical solutions that exist.

Agilität und Geschwindigkeit mit 4me (German)

September 29, 2022 – 4pm CET – Online

To gain a competitive advantage, innovation alone is not enough. Speed and agility are becoming more and more important. Learn how 4me can support your business. Do you want to integrate new service providers faster and be able to respond to changing market requirements more quickly? The service-centric architecture of 4me simplifies the enterprise-wide collaboration between departments and external service providers while meeting all compliance requirement

quarterly webinar

4me Quarterly Partner Webinar

September 29, 2022

Partners are invited to our next Quarterly Partner Update on Setpember 29, at 4pm CET.
You can expect exciting business updates, including news about Customer Success, the partner program, and product development. An outlook on further developments and our Q&A session will complete the agenda.

Service Space

September 27, 2022 – Vienna, Austria
Enterprise service management is becoming a reality for more and more companies. Meet 4me and our partners techwork and Blueponte in Vienna at the Service Space event. Learn more about why 4me is different.

Service Management and the Art of Multi-Sourcing

September 27, 2022 – Machelen, Belgium
During this round table, we will talk about how to organise Service Integration and Management beyond the borders of your organisation in such a way that you can provide the service users with complete transparency on the quality, cost and risks associated with the services. 

Why 4me is special – a 30 minute public demo

September 14, 2022  at 1pm

Join this webinar to see first hand how 4me works and what makes it so special. In just 30 minutes, we will introduce you to a platform that differs significantly from other service management tools. Martijn Adams, Chief Customer Officer, and Andy Richardson, Service Management Architect, will discuss 4me’s service centric approach with full transparency on service cost, quality and experience, fast and easy integration of service providers, our Enterprise Service Management readiness and much more

itSMF Expo ‘22

September 13, 2022 – Nalen, Sweden
ItSMF Expo is established as the leading conference in the areas of IT Service Management and IT Governance in Sweden. Come and meet 4me together with our partner Synerity.

The Boost 2023

September 13, 2022 – Maarssen, Netherlands
Do you want to learn all about what’s happening in the world of IT Service Management and IT Asset Management? Do you want to be ahead of your peers and get your organization ready for the year 2023? Meet 4me at The Boost 2023 event.

4me Partner Recertification Training Days

September 1 & 5, 2022 – Online

To provide the best service to our customers, we offer several partner trainings sessions during the year. Partners due for recertification are invited to these two training days.

IT Service Management for Councils

August 11 at 11am AEST

As a council you might have specific requirements for your IT Service Desk and IT Service Management. Join this webinar to learn how to increase the service quality that you provide to your users, how to streamline all kinds of requests that your users might have, how to get instant and meaningful reporting and how to automate repetitive and complex workflows. Stefan Hulls, Sales Director Australia & New Zealand at 4me, and Edward Zarzour, General Manager at Fusion5 and itSMF NSW Committee Member, will show and discuss how to improve service management with 4me. Chose one of the dates.

Digital Governance – nur ein weiteres Buzzword?

July 21, 2022 – Munich, Germany
This event by our partner blu Systems is for executives who are interested in topics such as success measurement in processes, implementation of new applications, role definitions, planning of (IT) structures and workflow organization.
Tien Hào Vu, Team Lead Solution Consulting at blu Sytems and Michael Wilken, Service Management Architect at 4me will talk about the interaction of services, compliance, risk and governance.

IT Service Management for Councils

July 14, 2022

As a council you might have specific requirements for your IT Service Desk and IT Service Management. Join this webinar to learn how to increase the service quality that you provide to your users, how to streamline all kinds of requests that your users might have, how to get instant and meaningful reporting and how to automate repetitive and complex workflows. Stefan Hulls, Sales Director Australia & New Zealand at 4me, and Edward Zarzour, General Manager at Fusion5 and itSMF NSW Committee Member, will show and discuss how to improve service management with 4me. Chose one of the dates

ITSM-TOOL MEETUP22

June 28, 2022 – München
Meet 4me to find the perfect service management solution! Whether in Frankfurt or Munich, at this exceptional event you will meet with leading global manufacturers, network, and discuss to get one step closer to the optimal tool for your organization.

Service Management Congres – Netherlands

June 28, 2022
In addition to technically facilitating working from home, how do you also ensure an optimal employee experience? The session on enterprise self-service portal with Stephen Ley, CTO of Joost-IT and Cor Winkler Prins, CEO of 4me will take place between 11:30 to 12:10 on June 28, 2022

How Visma & Jumbo reduced 4me tickets & calls through an A.I. driven chatbot

June 24, 2022 – 11 am CET

Learn how Visma | YouServe and Dutch supermarket Jumbo managed to reduce the number of tickets created in 4me, reduce the number of support calls to the Contact Center, help Jumbo employees find the right knowledge articles and templates faster, by using a chatbot driven by Artificial Intelligence, running in their 4me portal.
In this 30-minute webinar Yvette Plugboer, who heads up the Visma | YouServe Contact Center, will share her experience with the 4me chatbot developed for Jumbo and Visma by Conversed.ai.

ITSM-TOOL MEETUP22

June 23, 2022 – Frankfurt
Meet 4me to find the perfect service management solution! Whether in Frankfurt or Munich, at this exceptional event you will meet with leading global manufacturers, network, and discuss to get one step closer to the optimal tool for your organization.

quarterly webinar

4me Quarterly Partner Webinar

June 23, 2022

Partners are invited to our next Quarterly Partner Update on January 27, at 4pm CET.
You can expect exciting business updates, including news about Customer Success, the partner program, and product development. An outlook on further developments and our Q&A session will complete the agenda.

INVITE ONLY

VIP Service Management Networking

June 23, 2022 – Vienna, Austria

Our 4me Networking Dinner will be opened by our CEO Cor Winkler Prins and accompanied by three reference customers, Markus Hirschkopf, Head of Corporate IT at Prosus, Tobias Kilga, Head of Corporate Information Technology at MED-EL and Erwin Lörracher, CIO at Ever Neuro Pharma with inspiring short presentations. Discuss with service management experts in a special ambience.

4me voor Gemeenten – De voordelen van een overstap naar het Complete Service Management Platform van 4me (Dutch webinar)

June 23, 2022 – 11.00 (CET)

Join this webinar for municipalities, organized by 4me and partner Sequal, to learn more about the benefits of 4me’s complete enterprise service management platform. Joost Weijs of the Municipality of Deurne will be there to explain why they made the switch to 4me and share his experiences.

Get to Grips 2022: Personalized Service Excellence

June 9, 2022 – Antwerp, Belgium 

The arrival of ITIL4 and concepts such as co-creation, value flows, and an increased focus on Customer Experience in the pursuit of customer-oriented services has become an ever present challenge for today’s organisations. This has become not only the quest for the IT department but is an organization-wide concern. Meet 4me at this event to discuss how we can support you with these increasing challenges.

Why Is 4me Interesting? – Hosted by Partner Clever Choice (In Danish)

June 8, 2022, 8:30 CET

Our partner Clever Choice invites you to this short webinar focusing on why 4me is an intersting ITSM solution. You will hear why customers choose 4me, see a sneak peak of the 4me platform and you are invited to ask questions.

4me Connect 2022 – Global Conference

May 30, 31 & June 1, 2022 – Rotterdam, Netherlands

4me Connect is an annual event for the entire 4me community. Like previous years, it will took place on board the historical cruise ship ss Rotterdam – a wonderful and inspiring venue.

An exciting agenda with new feature releases, training sessions, best practice discussions and exchanging ideas with other 4me enthusiasts was all part of the event.

Elimina los silos para mejorar tu productividad (Spanish webinar)

May 24, 2022 – 17h (CDT)
It’s time to connect all your departments on a single platform. Meet SilverStorm and 4me to be more productive, reduce costs, focus on higher-value tasks, maximize user experience and reduce time-to-market and complexity in your organization. Join us!

DIGITAL SERVICE DAYS

May 17-18, 2022 – Stockholm, Sweden This 2 day conference is about agile ITSM for higher implementation capacity, service desk, customer support, IT support and world-class customer service. Meet 4me at our partner Synerity’s booth to discuss the benefits of 4me’s complete service managment platfrom.

SITS – The Service Desk & IT Support Show

May 11-12, 2022 – London, United Kingdom
SITS is Europe’s leading Support and IT Service Management industry event. More than 3,000 professionals from various industries will meet at ExCeL in London to discuss innovations and arising trends. Like last year, attendees can visit 4me’s booth for a demonstration of the latest trends in enterprise service management like auto translation for multilingual corporate environments, a virtual agent that does not require training, and a real-time dashboard to track the quality of service provided by each service provider that the business relies on.

4me for MSPs – From Easy Onboarding to Transparent Cost Tracking

May 3, 2022, at 12 UK time / 1pm CET
To deliver outstanding service to their customers, managed service providers (MSPs) need to implement and onboard quickly, reduce costs and full insight and transparency of their services. Join us on May 3, 2022, at 12 UK time / 1pm CET, to hear Nico Dreef, CEO @ Scale IT & Xiphos, Emile Fourie @ Dimension Data, and Jo Geeraets @ Ordina, sharing their experiences using 4me and the benefits they have been able to pass on to their customers.

4me Jira Integration in 20 Minutes

April 28, 2022, 11:30 am CET / 10:30 am UK time
4me invites you to join a 20 Minute Webinar in which we talk to our partner Expertize’s team about why this App was developed and how customers can benefit from the integration between 4me and Jira.. We also discuss the “real-life benefits,” including the auditing potential delivered in the 4me ESM Valantic GmbH project…

Service North – Virtual SIAM Conference

April 6 & 7, 2022 – Online
For the fourth year in a row, 4me are delighted to be sponsoring and presenting at the world’s leading SIAM conference. The 2022 online edition of this event is organized again by Scopism. The 2022 agenda is still being finalized but will again have a strong focus on the business case and value of SIAM. 4me will be delivering a Keynote speech on April 6th at 1pm and don’t forget to pop into the 4me Virtual Booth.

SRVISIONDAYS 2022

April 6 & 7, 2022 – Utrecht, Netherlands
The Service Manager Day event and the Trends in Tooling event have merged. They are moving forward as SRVISION, the leading service management event in the Netherlands. 4me is proud to sponsor this event for the third time in a row.

Tom Van der Aa, Chief Digital Officer, from Circet Benelux and Richard Moeliker, Director ICT, from Stern will be on stage and talk about their experience with 4me.

Why 4me?  – Virtual Panel Discussion with 4me Customers 

April 5, 2022 – Online
There are good reasons to choose 4me, but you may want to hear it from our customers directly. Please join our panel discussion on April 5, at 11 GMT / 12 pm CET and listen to our guests: Sajjad Najafi – Head of IT Operations at SSP Group plc (UK), Fahdiel Anderson – IT Service Center Manager & Incident Manager at The Clicks Group and 4me CEO, Cor Winkler Prins.

ITSMF Conference & Exhibition – The Future is Now

March 29 – 30, 2022 – Brisbane, Australia

4me are delighted to be sponsoring itSMF Australia this year. This fantastic event attracts delegates and influential speakers from across Australia (and the world). Service Management 2022 – The Future is Now, will explore how we evolved through times of crisis into the new normal and how we stride into the future of the next normal with the Australian ITSM industry – with insight and innovation! 
Pop along to the 4me booth for a chat and a coffee and don’t forget to catch Stefan Hull’s session in Ballroom B on Day One – March 29 where he will be asking ‘How much do your Services cost you? 

management events

Management Events – 600Minutes Executive IT – Sweden

March 23 & 24, 2022
Meet 4me at the upcoming 600Minutes Executive IT networking event filled with insights related to the evolution of the CIO, C-suit collaboration, driving digitalization, and data and analytics. Book a virtual 1-to-1 networking session with 4me.

Live Webinar: Why 4me is special – a 30 minute public demo

March 15, 2022 – 12 UK 1pm CET 

Join this webinar to see first hand how 4me works and what makes it so special. In just 30 minutes, we will introduce you to a platform that differs significantly from other service management tools. Martijn Adams, Chief Customer Officer, and Andy Richardson, Service Management Architect, will discuss 4me’s service centric approach with full transparency on service cost, quality and experience, fast and easy integration of service providers, our Enterprise Service Management readiness and much more. 

Live Webinar: Von ITSM zu ESM – Der Weg von ZFV mit 4me (German)

March 8,  2022 – 1pm CET

With more than 200 operations in Switzerland, the Genossenschaft ZFV-Unternehmungen (ZFV) is an innovative host in the areas of catering, accommodation and care. Why ZFV chose 4me and how the platform is being used will be discussed in our customer interview on March 8, at 1 pm. The topics covered will be multi provider management, reporting, successful interfaces and ESM plans. 

Webinar: Blindflug beenden – Servicekosten einfach & schnell erfassen (German)

February 17, 2022 – 11am CET

Costs are an important management tool. The more precisely you know your costs, the better you can act. In this webinar Robert Sieber, former CIO and service management expert, will show how quickly and pragmatically you can achieve a detailed and source-based cost breakdown in IT with the help of meaningful service definitions. Michael Wilken, Service Management Architect at 4me, will then demonstrate how costs can be tracked in a feasible manner.

Webinar: Enabling Business Critical Support in Financial Services

February 9, 2022  – 2pm UK, 3pm CET 

Why do so many companies around the world choose 4me? Hear the full story from a 4me customer, the CEO of a market leader in the provision of high-performance enterprise solutions for electronic trading.
Please join our panel discussion on February 9, at 2 pm UK time / 3 pm CET and listen to our guests: Mike Powell, CEO at Rapid Addition, and Chris Hodder, CEO at CIH Solutions.

CIO Executive Circle, Cologne, Germany

February 2, 2022 

Meet Patterson Howard and Tomas Wenz from 4me at this exclusive networking event and discuss current CIO topics around Digital Transformation and Service Management.

quarterly webinar

4me Quarterly Partner Webinar

January 27, 2022  

Partners are invited to our next Quarterly Partner Update on January 27, at 4pm CET.
You can expect exciting business updates, including news about Customer Success, the partner program, and product development. An outlook on further developments and our Q&A session will complete the agenda.

Live Webinar: Service Cost Tracking in Practice (German)

January 27, 2022 – 11:15 CET 

Do you know all your service costs?

We will show you how to control your service costs holistically and in detail. Register to learn how a fast and successful implementation of a comprehensive service management with focus on service cost and quality control can look like – even across multiple service providers.

Michael Wilken, Service Management Architect at 4me, will share best practices.

Events Archive

Review previous years’ events.