PRICING PLANS

Request Standard Account

Comprehensive ITIL-Based Service Management

The Standard plan is ideal for an IT department of a medium-sized business that requires a comprehensive, yet intuitive, solution to support its ITIL processes.  Later, when other departments recognize the quality of 4me Self Service and want to make use of it to offer support for their services, it is possible to upgrade to the Premium plan.  By starting at the Standard level, the HR, Finance, Marketing and Facility Management departments can later benefit from the self service design, single sign-on configuration, automated maintenance of person records, etc. that is already set up by their organization’s IT department.  The Standard plan is the step before an organization commits to full enterprise service management (ESM) that gives their employees a single self-service portal for all their questions and support requests.

Explanation of Service Charges

Customers of the 4me service do not need to acquire any hardware, do not pay an initial set-up fee, and ultimately will not be charged for termination if they decide to stop using 4me.

Customers are charged only for the number of users to whom they provided access during a given month.  A person is counted as a 4me user for a given month when his or her person record in 4me was enabled and had one or more roles (or access profiles) at any point during that month.  It is important to note that a person who had access to 4me in a given month is still counted as a 4me user even if this person did not access 4me that month.

A 4me person record can only be counted as one user, regardless of the number of roles it has.  Persons who only have the End User or Key Contact role are not counted as 4me users.

4me Self Service is an integral part of the 4me service.  It is free of charge for an unlimited number of supported employees or external customer contacts.  In other words, 4me is free for people who only have the End User or Key Contact role.