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In IT service management, Configuration Management is an IT management process that tracks individual configuration items (CIs, or assets) of an IT system. In Enterprise Service Management (ESM), not every support account that delivers services...
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Published: March 11, 2021
It is now possible to create custom views on workflows. This enables organizations to expose all (or a filtered subset) of the account’s workflows to their users through a UI extension. One specific use case...
