In IT service management, Configuration Management is an IT management process that tracks individual configuration items (CIs, or assets) of an IT system. In Enterprise Service Management (ESM), not every support account that delivers services...
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Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools
Published: March 11, 2021
Latest News From Our Blog
It is now possible to create custom views on workflows. This enables organizations to expose all (or a filtered subset) of the account’s workflows to their users through a UI extension. One specific use case...
