4me FOR EDUCATION

A Service Management syllabus for all

4me is being deployed to deliver an increasing array of non-IT services. In education, this can cover:

  • Information Technology
    – Desktop/classroom support
    – Data Protection
    – Service Integration and Management
  • Finance and business services
    – Bursary
    – HR
  • Staff and student welfare
    – Crisis teams
  • Campus and accommodation services
    – Fire reports and incidents
    – Security and crimes
  • Estates and facilities management
4me for Education
  • “Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”

    Geert Monserez
    Geert Monserez Daikin
4me for Education

Collaboration with control

For any education establishment, having a consistent approach to all business, academic and campus services from a single instance of a service management solution, will deliver a catalogue of services, on time, every time, to delight students and ensure excellence within teaching and business environments. 4me is built on a solid ITIL process foundation and has an established best practice framework for service delivery.

The 4me difference

4me acknowledges universities’ need to manage multiple internal and external supply and service contracts – e.g. print services for courseware and examinations are often outsourced yet the incident and problem handling resides initially within an IT or business services team. Multi-sourcing becomes a strategic and cost choice that extends beyond the IT department to other support environments, such as the classroom, campus and accommodation services, finance department and facility management.