The Factory Worker’s Support App

Digital transformation is rapidly spreading through manufacturing facilities where employees are operating sophisticated equipment and controlling complex production processes. When there are production issues, they need to be able to get help quickly from the right specialists. And when they need help from Facility Management with the adjustment of an assembly line, or need to contact HR with a question about their performance review, they should not need to know who to call. 4me is there to help them submit their requests and ensure they are assigned to the right people for a quick response.

4me - Service Navigator
  • “Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”

    Geert Monserez
    Geert Monserez Daikin
4me - Dashboard view

Collaboration with Key Suppliers

4me’s unique capability is to allow organizations to collaborate securely, makes it possible to take this a step further by doing this together with key suppliers. When there is an issue with a machine or sensor, it may be important to get the supplier involved as quickly as possible. In such cases, 4me makes it possible to call out the supplier by simply reassigning the issue, along with the details of the failed component, to the supplier.

The 4me difference

Manufacturers use 4me to optimize their production line changeovers, schedule recurring maintenance activities, track equipment failures, etc. In such environments, 4me is the factory worker’s support app. In the background, 4me keeps track of the response and resolution times of the supplier. This makes it possible for management to review the performance of the suppliers that they rely on to maximizing their production line uptime.