SPEED & EASE OF USE
“4me is built for speed from the ground up. Unlike typical toolbox ITSM applications, 4me addresses fundamental user challenges faced by SIAM and complex service environments. Our approach to solution development and a focus on speed and ease of use enables organizations to concentrate on using the system to gain advantages and get a return on investment more quickly.”
Laurens Pit – CTO – 4me
A continual focus on speed and ease of use
4me developers are able to continuously monitor and improve the speed of application transactions across a unique, global content delivery network. The 4me network ensures that the application gets delivered from the environment that is nearest to the user’s location. This has dramatic performance benefits, making 4me the only viable option for organizations that operate in geographically remote locations or with multiple service partnerships.
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
4me automatically translates the notes of a request when they are not written in (one of the) the language(s) of the person who is looking at the request. This allows employees to submit requests in their preferred language, which is great for multinationals.
It is also great for support specialists who may not speak all the languages of the employees that they support. They can provide solutions in the language that they are most comfortable with, and 4me will ensure that the requesters see this information in their preferred language.
The Auto Translation feature is not only fast and free of charge, it also makes it easier and cheaper to staff a support organization because its experts do not need to be multilingual.
Eliminate training costs
4me is so intuitive that most users are productive within minutes. No more expensive training development or classroom training. An online training module is available for each role to help users discover the more advanced features of 4me. There are even advanced online training modules for 4me administrators and developers who want to build integrations with 4me.
Our aim is to make it easier for you and your team to deliver better service, faster and more efficiently.
Beyond application speed
Instant access to information makes all the difference. Customers will be served faster by your service desk. The performance of your entire support organization will go up. 4me is built for speed. Try it, you’ll immediately notice the difference.
- Self Service allows your customers to register and track their requests.
- Knowledge articles are dynamically proposed to end users and specialists.
- Request grouping lets you handle major incidents 10 times faster.
- Problems that require root cause analysis are identified for you.
- Workflow automation saves change managers more than half their time.