Thought leadership on SIAM, Enterprise Service Management, ITSM and ITIL.
Extending ITSM Capabilities to Include Information Security Management
With the growing need for enterprises to comply with data protection legislation and security standards comes the need to set up a system to support and monitor the data protection and security procedures. This article investigates if it is a good idea to use the existing IT service management (ITSM) system or enterprise service management (ESM) system for this purpose and identifies the functionality an ITSM system should have to be successful in this domain.
Taking your multi-Vendor Ecosystem to the Next Generation
Service-Oriented Data Structure
Scopism Global SIAM Survey 2018
This whitepaper presents the results from the first SIAM practitioner survey, carried out by Scopism in 2018. The survey results are based on the responses from more than 200 SIAM practitioners from around the world and help build a picture of SIAM maturity and adoption.
Moving Beyond Multi-Tenancy
Multi-tenancy refers to a single instance of a software application that is used by multiple customers. Several enterprise service management applications enable multiple support departments to share a single installation of the application. This paper explores the reasons why organizations decide to make use of multi-tenancy, the issues they subsequently run into, and how they can avoid these problems using a more modern solution that makes better use of the cloud.